I was looking at the Bath & Body Works web site the other night, and I was surprised that I could no longer find the C. O. Bigelow Premium Shave Cream (made by Proraso) - especially since I had just bought a tube (my first) at their Plano, TX store a few weeks ago. I dropped them the following e-mail:
and here, unfortunately, were the two replies I received.
I went back to the store and bought 2 more tubes, as it's more convenient for me than to mail order the original Proraso (I haven't acquired a case of SCAD yet - but I think it's incubating ).
Hate to be the bearer of not-so-great news (it's just the loss of convenience, not major by any stretch), having so recently joined the forum. I guess I'll just have to make up for it over time.
Regards,
Bob Eye
Dallas, TX
I am a big fan of your C.O. Bigelow Premium Shave Cream, but I cannot find it on your web site for ordering. Can you provide me with a web link for this product? Please tell me it has not been discontinued! Thank you.
and here, unfortunately, were the two replies I received.
Dear Robert,
We appreciate you taking the time to write us to share your concerns. We are always reviewing our standards to improve as a company and we are grateful for your feedback.
We're sorry for any disappointment you had when you heard the C.O. Bigelow Premium Shave Cream is no longer offered in our stores. Sometimes we'll introduce a collection of special edition scents, which we move in and out of the stores in a matter of weeks. Other times we'll replace a less popular item with something fresh and new. But no matter what we do, we have only one goal in mind: to give our customers what they want. To this end, we will forward your request for this item to our Product Managers for future consideration. Occasionally, discontinued items will be produced again due to popular demand during our Semi-Annual Sales, which are held in January and June. You can get it at www.bigelowchemist.com and type in Premium Shave Cream and it will come up.
Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.
Sincerely,
Tami Henry
Customer Relations Representative
We appreciate you taking the time to write us to share your concerns. We are always reviewing our standards to improve as a company and we are grateful for your feedback.
We're sorry for any disappointment you had when you heard the C.O. Bigelow Premium Shave Cream is no longer offered in our stores. Sometimes we'll introduce a collection of special edition scents, which we move in and out of the stores in a matter of weeks. Other times we'll replace a less popular item with something fresh and new. But no matter what we do, we have only one goal in mind: to give our customers what they want. To this end, we will forward your request for this item to our Product Managers for future consideration. Occasionally, discontinued items will be produced again due to popular demand during our Semi-Annual Sales, which are held in January and June. You can get it at www.bigelowchemist.com and type in Premium Shave Cream and it will come up.
Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.
Sincerely,
Tami Henry
Customer Relations Representative
Dear Robert,
Thank you for your email regarding the C.O. Bigelow Premium Shave Cream. We are happy to assist with your inquiry.
At this time the C.O. Bigelow Premium Shave Cream is not available on our web site. We are constantly updating our inventory and adding new product lines. Please continue to check the web site, as this product may be available at a later date.
As an alternate suggestion, we recommend the Anthony Logistics For Men Shave Cream. Lightly coat face with smooth stuff: eucalyptus oil to heal, squalene to lubricate, aloe vera gel to soothe, an infusion of hops (do not drink) to relax, and a mix of vitamins (A, B5, C and E) to nourish. To view this item on our web site, please click on the link below or 'copy and paste' the URL into the address line of your browser.
http://www.bathandbodyworks.com/product/index.jsp?productId=2095631&cp=&
sr=1&origkw=Shave+Cream&kw=shave+cream&parentPage=search
We also invite you to use our store locator to contact your local Bath &Body Works store for in-store product availability. Please click on the link below or "copy and paste" the URL into the address line of your browser.
http://www.bathandbodyworks.com/corp/index.jsp?page=storeLocator&clickid
=footer_storeLocator_txt
We appreciate your interest in our products and look forward to serving you again in the future.
Sincerely,
Alana M.
BathandBodyWorks.com Customer Service
Thank you for your email regarding the C.O. Bigelow Premium Shave Cream. We are happy to assist with your inquiry.
At this time the C.O. Bigelow Premium Shave Cream is not available on our web site. We are constantly updating our inventory and adding new product lines. Please continue to check the web site, as this product may be available at a later date.
As an alternate suggestion, we recommend the Anthony Logistics For Men Shave Cream. Lightly coat face with smooth stuff: eucalyptus oil to heal, squalene to lubricate, aloe vera gel to soothe, an infusion of hops (do not drink) to relax, and a mix of vitamins (A, B5, C and E) to nourish. To view this item on our web site, please click on the link below or 'copy and paste' the URL into the address line of your browser.
http://www.bathandbodyworks.com/product/index.jsp?productId=2095631&cp=&
sr=1&origkw=Shave+Cream&kw=shave+cream&parentPage=search
We also invite you to use our store locator to contact your local Bath &Body Works store for in-store product availability. Please click on the link below or "copy and paste" the URL into the address line of your browser.
http://www.bathandbodyworks.com/corp/index.jsp?page=storeLocator&clickid
=footer_storeLocator_txt
We appreciate your interest in our products and look forward to serving you again in the future.
Sincerely,
Alana M.
BathandBodyWorks.com Customer Service
I went back to the store and bought 2 more tubes, as it's more convenient for me than to mail order the original Proraso (I haven't acquired a case of SCAD yet - but I think it's incubating ).
Hate to be the bearer of not-so-great news (it's just the loss of convenience, not major by any stretch), having so recently joined the forum. I guess I'll just have to make up for it over time.
Regards,
Bob Eye
Dallas, TX