My feeling as well that they might be overextended. Just concentrate on a few core items instead.
Karve Overlander Aluminum. What's up with it?
- Thread starter Brian H Shaves
- Start date
For those of you who purchased an Overlander from the new batch: did you get an email today about the new green Overlander plate and stand? (most likely an automated email)
It basically offers a chance to choose a different color and requests a confirmation:
But I haven't gotten any replies from the Karve email for years so now I'm wondering if my order is going to be in limbo. I'm not sure if Chris has just been ignoring my emails or if he just never receives them for some reason.
It basically offers a chance to choose a different color and requests a confirmation:
But I haven't gotten any replies from the Karve email for years so now I'm wondering if my order is going to be in limbo. I'm not sure if Chris has just been ignoring my emails or if he just never receives them for some reason.
Between the unanswered emails and the “if you want something different, just write it in the comments,” I’m just going to enjoy the idea of an aluminum Overlander.
Very easy to get a reply...just open a Paypal case...guaranteed response in less than 24 hours.
I don't know if you were just joking but that's pretty much what I did two years ago: I opened a dispute with my credit card company and he responded by email within an hour even though he never replied to my repeated emails in the month leading up to that.
I still think Karve products are amazing quality which is why I ordered an Overlander from this new batch but now I'm wondering if I'll even get it.
I responded to the email about a green razor. No thanks.
Will give it a week from ordering before emailing to inquire on status.
Be well
Jay
Will give it a week from ordering before emailing to inquire on status.
Be well
Jay
Just wanted to share my positive experience with Chris' customer service. I do admit the custom overlander order system definitely needs some work. I had read he was doing customs through the order comments, so I purchased a copper overlander but then asked to swap out top plate for brass and copper handle for CuBr. When I received my razor, I got all copper, which is nice, but not what I ordered. I reached out to Chris and explained the situation, he got back to me the next day, apologized, and put a new order in for my CuBr handle and Brass top plate. I received my new parts within a week and was told to keep the mistaken parts as well. Not discounting everyone else's experiences it's just sometimes positive experiences go unspoken. Hopefully he gets it all figured out as the overlander has been a great shaver.
Let’s give it a little bit, we all want Karve to keep making great razors and to stay in business
After tidying up my brew area after work this morning I saw an email notification on my phone.
Had 2 emails from Karve.
First was a response to my response in regards to the green overlander. The way it was written leaves me convinced it was actually written by Mr. Kirchen. Not a form letter.
Second was a shipping notification. I am a cheap and mostly patient bastard so I opted for the cheapest shipping option so no tracking. But based on sending and receiving stuff from family in Calgary I expect it to arrive within a week at most.
Excited.
Be well
Jay
Had 2 emails from Karve.
First was a response to my response in regards to the green overlander. The way it was written leaves me convinced it was actually written by Mr. Kirchen. Not a form letter.
Second was a shipping notification. I am a cheap and mostly patient bastard so I opted for the cheapest shipping option so no tracking. But based on sending and receiving stuff from family in Calgary I expect it to arrive within a week at most.
Excited.
Be well
Jay
It's just weird how Chris promptly replies to some people and never replies to others.
If he never responded to my emails then that would be one thing but he actually does respond at first, but then asks me to confirm something about an order and then stops communicating after that.
This might be the second time that I have to open a credit card dispute for a Karve purchase.
For context: I had a problem with an order two years ago and he offered to send a replacement or refund me. I immediately replied that I would like a replacement and then he stopped responding until almost two months later when I filed the dispute.
If he never responded to my emails then that would be one thing but he actually does respond at first, but then asks me to confirm something about an order and then stops communicating after that.
This might be the second time that I have to open a credit card dispute for a Karve purchase.
For context: I had a problem with an order two years ago and he offered to send a replacement or refund me. I immediately replied that I would like a replacement and then he stopped responding until almost two months later when I filed the dispute.
Just got confirmation of my order being sent, only a couple of days after ordering. Hopefully it finds it's way safely across the pond.
If people who ordered after me are already getting shipping/refund notifications then I'm pretty sure my order is in a limbo state at this point.
I wish there was a much more reliable way to contact Chris.
I wish there was a much more reliable way to contact Chris.
The Karve Overlander in aluminum is now back in stock. As soon as I was notified by Karve, I jumped all over it and ordered it.
- Thread starter
- #59
I jumped on it as soon as someone posted they were available in this thread. Someone let me know before I even received the email. My order has shipped and now I am awaiting this fine razor. I just hope it makes it here with no issues and my order is right. I love the brass version of this razor and cannot wait to try it in Aluminum.
After using my Henson AL13 + and my CB Aluminum razors, well crafted aluminum razors are growing on me.
When it’s a small business, sometimes there is a choice to make between manning the machinery and manning the phones.
If there were laziness involved, then it would also show up in the quality of the final product.
If there were deviousness involved, we would have heard about it a long time ago.
The guy just sounds swamped.
If there were laziness involved, then it would also show up in the quality of the final product.
If there were deviousness involved, we would have heard about it a long time ago.
The guy just sounds swamped.
