A few days ago, my beloved Barberpole Slant decided to give up the ghost.
The threaded shaft on the head plate came away from the plate itself. Now it had always been a tiny bit wobbly but I was devastated when it broke.
Having read that Anne Rothstein, the overseas customer representative at Merkur in Germany had assisted other members in the past, I emailed her my tale of woe and she sent me a replacement the next day in the post, free of charge AND it arrived insied a couple of days.
Now that is what I call customer service.
Well done Ann and many thanks.
The threaded shaft on the head plate came away from the plate itself. Now it had always been a tiny bit wobbly but I was devastated when it broke.
Having read that Anne Rothstein, the overseas customer representative at Merkur in Germany had assisted other members in the past, I emailed her my tale of woe and she sent me a replacement the next day in the post, free of charge AND it arrived insied a couple of days.
Now that is what I call customer service.
Well done Ann and many thanks.