Gents, we have had a nagging issue with our home network for several months. It started with constant disconnections of our HP wireless printer. The laptop we use would pop up this warning dialogue box; Scan to computer is no longer activated. The network connection to the printer has been lost'. Things go progressively worse and our Netflix and YouTube videos would buffer constantly and many times stop playing.
Calls to provider, Wow!, led to their suspicion of a bad cable modem. They were right. A new Arris(Motorola) SB6141 Surfboard seemed to fix it. We had not had a huge amount of network issues with the hard wired part but always the wifi. I get it. Wifi in any form is nowhere near as reliable or consistent as Category cable. But now we are also experiencing a lot more network troubles. Even on our hardwired connections. Load of buffering and drops to the FireTv.
Set up; Arris(Motorola) SB6141 Surfboard modem. Maybe three months old. Asus RT-N66R dual band wireless N900 router with built in Gigabit switch ports. Category 6 patch cable ran from router to telly area and connected to a Linksys four port gigabit switch. Cable run is about 50ft and has been rock steady for years. It does lay on the floor though and has been subjected to foot traffic and other issues over the years so I don't rule out. We have a 12Mb download speed package with 1.5Mb upload that has been more than rock steady. At least til the recent issues. So while it could be their service, I need to rule out network before calling. If Wow! sends a tech and the line side is not the issue then we have to pay the service call. This is likely I am guessing to run between 75-100 dollars so we are well motivated to do some troubleshooting first.
We are still getting the printer notification issue from time to time. But larger is the FireTv issue. You cannot watch a single video without multiple buffers, horrid latency, and sometimes outright drops. Even on the wired connection. So as an electrician, I understand how to diagnose power issues. Cut the circuit in half, remove components, etc. I was thinking of this. Remove the router and switch entirely and connect the Cat6 cable from modem to the FireTv direct. And see if that works. I don't think the FireTv needs the router to work but it may if it needs an IP address assigned. I am not sure. If that works then add the router. Again to the FireTv alone. Then add back in the switch and so on til hopefully something becomes apparent.
Wifi troubleshooting is a complete mystery to me. I can access the router and set up the passwords, which frequency gets priority and things like that but quality of service or other connection issues are simply not intuitive to me. Last, I have thought of trying to reset the router to factory specs and downloading the firmare(s) to the latest and starting over. It is already updated with the latest but who knows if there is a corruption? I am simply unsure as to how to proceed to see if the router itself is the issue or the incoming service. Lots of questions I know but if there is any group around who can help me out it's right here at B&B. Thanks.
Calls to provider, Wow!, led to their suspicion of a bad cable modem. They were right. A new Arris(Motorola) SB6141 Surfboard seemed to fix it. We had not had a huge amount of network issues with the hard wired part but always the wifi. I get it. Wifi in any form is nowhere near as reliable or consistent as Category cable. But now we are also experiencing a lot more network troubles. Even on our hardwired connections. Load of buffering and drops to the FireTv.
Set up; Arris(Motorola) SB6141 Surfboard modem. Maybe three months old. Asus RT-N66R dual band wireless N900 router with built in Gigabit switch ports. Category 6 patch cable ran from router to telly area and connected to a Linksys four port gigabit switch. Cable run is about 50ft and has been rock steady for years. It does lay on the floor though and has been subjected to foot traffic and other issues over the years so I don't rule out. We have a 12Mb download speed package with 1.5Mb upload that has been more than rock steady. At least til the recent issues. So while it could be their service, I need to rule out network before calling. If Wow! sends a tech and the line side is not the issue then we have to pay the service call. This is likely I am guessing to run between 75-100 dollars so we are well motivated to do some troubleshooting first.
We are still getting the printer notification issue from time to time. But larger is the FireTv issue. You cannot watch a single video without multiple buffers, horrid latency, and sometimes outright drops. Even on the wired connection. So as an electrician, I understand how to diagnose power issues. Cut the circuit in half, remove components, etc. I was thinking of this. Remove the router and switch entirely and connect the Cat6 cable from modem to the FireTv direct. And see if that works. I don't think the FireTv needs the router to work but it may if it needs an IP address assigned. I am not sure. If that works then add the router. Again to the FireTv alone. Then add back in the switch and so on til hopefully something becomes apparent.
Wifi troubleshooting is a complete mystery to me. I can access the router and set up the passwords, which frequency gets priority and things like that but quality of service or other connection issues are simply not intuitive to me. Last, I have thought of trying to reset the router to factory specs and downloading the firmare(s) to the latest and starting over. It is already updated with the latest but who knows if there is a corruption? I am simply unsure as to how to proceed to see if the router itself is the issue or the incoming service. Lots of questions I know but if there is any group around who can help me out it's right here at B&B. Thanks.