A few weeks ago (I think), I read about a promotion Floris was having. 100ml each of their Santal EdT plus ASB for $70. Seemed like a deal, so I called them and placed an order. In addition to that, I asked them to send their free sampler packs (for men and women). In a few days, I received my order. The samplers were awesome, especially the women's - at least a dozen perfumes and assorted creams, etc. Six, I think, of men's EdTs, plus several shave creams and ASBs.
However, I wasn't thrilled with the Santal. Nothing against Floris, just not my scent. So, I sent an email asking if I could exchange the pair for a different scent, expecting a response something like, "We're very sorry, but.......".
Much to my surprise, the next day, I got a reply from Debra Courtright telling me that all I had to do was return them and they would happily ship my alternative, selected from the samples I had received. To me, that is superb customer service!! I even asked if she wanted me to spread the word or if she would rather they not make a habit of letting people know they could make such exchanges. She replied that I should feel free to let folks know - that they loved the attention!!
So, here I am, spreading the word! Their email address is [email protected]. My email exchange was with Debra who was delightful to deal with. Their toll free number is 866-416-2649.
I couldn't be more pleased with my dealings with Floris of London and I wanted to let you all know. These days, there are too many companies with whom dealings are NOT pleasant. Floris is definitely not one of them!!
However, I wasn't thrilled with the Santal. Nothing against Floris, just not my scent. So, I sent an email asking if I could exchange the pair for a different scent, expecting a response something like, "We're very sorry, but.......".
Much to my surprise, the next day, I got a reply from Debra Courtright telling me that all I had to do was return them and they would happily ship my alternative, selected from the samples I had received. To me, that is superb customer service!! I even asked if she wanted me to spread the word or if she would rather they not make a habit of letting people know they could make such exchanges. She replied that I should feel free to let folks know - that they loved the attention!!
So, here I am, spreading the word! Their email address is [email protected]. My email exchange was with Debra who was delightful to deal with. Their toll free number is 866-416-2649.
I couldn't be more pleased with my dealings with Floris of London and I wanted to let you all know. These days, there are too many companies with whom dealings are NOT pleasant. Floris is definitely not one of them!!
