No shipping email from Yates yet though their website doesn't make any mention of how quickly orders ship. I emailed Karve on Sunday or Monday to cancel my order and no response to that yet either. 

Advice, contact Yates on Instagram he is much quicker to respondNo shipping email from Yates yet though their website doesn't make any mention of how quickly orders ship. I emailed Karve on Sunday or Monday to cancel my order and no response to that yet either.![]()
I still find it an odd way to run a company by ignoring your customers, and even years later the same problems exist. Hire a social media intern to deal with this stuff. Boom. Done.No shipping email from Yates yet though their website doesn't make any mention of how quickly orders ship. I emailed Karve on Sunday or Monday to cancel my order and no response to that yet either.![]()
I hate to tell you I had the same experience and ended up having to file a case with Paypal to get my money back. I hope you don't have to go through that.I emailed Karve on Sunday or Monday to cancel my order and no response to that yet either.![]()
Did that 3 hours ago, message hasn't been seen but they posted a new reel an hour ago so who knows. I'm not worried about not receiving my order but just want to know how long of a wait to expect since they have no shipping section on their website.Advice, contact Yates on Instagram he is much quicker to respond
I hope I don't either but I fully expect i'll have to do a chargeback.I hate to tell you I had the same experience and ended up having to file a case with Paypal to get my money back. I hope you don't have to go through that.
My experience occurred earlier this year. Since I'm still keen on an Overlander, I was thinking recently that enough time had gone by, maybe cut Karve some slack, get the razor. But apparently they still maintain the same business practices. It would be crazy to send them more money....I hope I don't either but I fully expect i'll have to do a chargeback.
It may be strange but the last order with karve I got a handle and a capMy experience occurred earlier this year. Since I'm still keen on an Overlander, I was thinking recently that enough time had gone by, maybe cut Karve some slack, get the razor. But apparently they still maintain the same business practices. It would be crazy to send them more money.
Crazy...non-existent customer serviceDid that 3 hours ago, message hasn't been seen but they posted a new reel an hour ago so who knows. I'm not worried about not receiving my order but just want to know how long of a wait to expect since they have no shipping section on their website.
I hope I don't either but I fully expect i'll have to do a chargeback.
Good news is I emailed Jake Yates directly and he replied back to let me know my order should ship in the next 3-4 days!Crazy...non-existent customer service
Same thing I cancelled my order last summer when the BYOR (build you own razor) was introduced. Waited so long I cancelled 2 complete razors. He didn't seem phased by it, no "sorry I lost your business" kind of thing, or "sorry for the long delay". Nothing.I bought my Merica razor before Yates acquired the brand. So I "timely" received "an existing razor" within a short period of time.
When Merice Razor acquired by Yates I started to think it is good and bad news.
Good news because may be Jake-Yates might consider to power up Merica razor and may produce an aggressive plate for Merica.
Bad news is the very long waiting period to receive your razor.
p.s. I bought a Yates with 3 plates Standart - H and EH and wait "long time" and gave up finally cancelled my order. Worst customer service ever...
Typical lead times are 1-2 weeks, but could be up to 3-5 weeks depending on backlog and material availability.
Jake sent me a screenshot in his reply to me last week showing the up to a week or more wait time which is no where really in plain sight on the website right now. But good thing is they updated the Where is My Order page to now show where orders in the queue (didn't see this last week) and my order is done and waiting to ship! Looking forward to receiving it and comparing it to the Game Changer.For those reading, the Yates web site has the following comment:
I would guess that if it's been longer than 5 weeks, then they should be able to provide a status.