So, I've got a shedding problem. My 18 monthish old pre-Vulfix Simpson X2L has been shedding, on average, one to two hairs per shave for the last few months. I always thought that amount was acceptable, if not desirable. The original shop I bought it from didn't have any old X2Ls in stock, so they gave me two options - exchange it for a similar priced NOS pre-Vulfix Simpson, or exchange it for a Vulfix X2L or the nearest equivalent. I didn't like any of the NOS Simpsons (either way too big, way too small or just didn't feel right) and, given it's a pre-Vulfix, I decided to decline both offers and just put up with losing a hair or two with every shave, safe in the knowledge I at least had an original Simpson and it was my favourite brush by far.
Got to this morning's shave, which was very much routine, and there was the obligatory couple of hairs left in the sink. But then I start shaking the water out of the brush and notice there's another one sticking out. And then another, and another, and another until I pulled ten loose hairs out of the knot. 10!
Original Simpson or not, this was unacceptable. So, at lunchtime today, I went to the same vendor (they're just round the corner from work) with brush in hand hoping that, in the few weeks that had passed since I first raised the problem with them, they would have some different NOS Simpsons in. They didn't, so I chose a nice looking and feeling Vulfix alternative. Only now the vendor tell me that, for one reason or another, they cannot exchange the brush for another one, nor can they give me a cash refund as I didn't have my receipt.
I didn't have time to get into an arguement over it, so decided to contact Vulfix direct.
I've fired off an e-mail to the general Vulfix address on the website and hope for some sort of response - I know that both the Simpsons of yore and Vulfix with their own brushes replace like for like without hinderance, but I'm not sure how pre-Vulfix Simpsons will be handled. Fingers crossed.
Got to this morning's shave, which was very much routine, and there was the obligatory couple of hairs left in the sink. But then I start shaking the water out of the brush and notice there's another one sticking out. And then another, and another, and another until I pulled ten loose hairs out of the knot. 10!
Original Simpson or not, this was unacceptable. So, at lunchtime today, I went to the same vendor (they're just round the corner from work) with brush in hand hoping that, in the few weeks that had passed since I first raised the problem with them, they would have some different NOS Simpsons in. They didn't, so I chose a nice looking and feeling Vulfix alternative. Only now the vendor tell me that, for one reason or another, they cannot exchange the brush for another one, nor can they give me a cash refund as I didn't have my receipt. I didn't have time to get into an arguement over it, so decided to contact Vulfix direct.I've fired off an e-mail to the general Vulfix address on the website and hope for some sort of response - I know that both the Simpsons of yore and Vulfix with their own brushes replace like for like without hinderance, but I'm not sure how pre-Vulfix Simpsons will be handled. Fingers crossed.
