Sometimes an email service provider can make a mistake, and the service provider's customers might not get email under certain circumstances through no fault of their own. I would surmise that this probably isn't that common, but in the interest of giving someone the benefit of the doubt, it is possible--hence my recommendation to try to contact the vendor using other means, if possible, before being 100% certain they're ignoring you.
Why do so many shaving related vendors have such bad customer service?
- Thread starter LRod
- Start date
I disagree. Such things are just another aspect of running a business these days.
Your choice, of course. My point is to highlight the fact that email doesn't always work as intended, and there are a lot of moving parts that can cause unforeseen problems, and not all small business owners are aware of such things.
- Thread starter
- #84
I'm leaning towards they ignored the message. We're talking a couple companies so I highly doubt that it was a spam folder issue. And on my end, I check all my folders always. Everyone uses email as a primary means now. So if they have an email issue, it's on them. They would need to create an alternate method of contact then (which none show any as available).
Like I said before, no excuses for running businesses this way.
- Thread starter
- #85
What is that?
I'm working on a general reply to this thread. It will probably be long, and it will probably take some time. So please be patient.
The only reason I'm posting this here now is that if I don't, chances are I'll just end up shaking it off (which I no doubt should do). So I'm pinning it on myself before my better judgment prevails.
In the meantime, Ted Lasso was an Apple TV show. For some reason one of my favorite scenes from Ted Lasso came to mind as I was reading through the thread. It's not directly on point, but I'll share it for what it's worth.
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I think you would be in the minority for rather pay more than get bad service for the majority of transactions. Fast and cheap over good If we are going for the rule of two.
However I think for most of us here on this forum we do agree with your sentiment
Well I am not much of big time spender on supplies, and if someone cyst mer service sucks. Why would I buy from them again, unless I feel charitable. BTW I a m supper fussy what Charities I give too.
I've used three on-line vendors to acquire my wet shaving products including Italian Barber, Connaught and Amazon. Service from all three has been excellent. Multiple orders from the first two have been executed flawlessly and in a timely manner so I'm happy to share the experience. Same for Amazon with one exception, early on I ordered a new razor from them that was shipped used with a used blade loaded. Returned it per their return policy for a full refund so no issue with their service. Occasionally a mistake will happen. All my other orders from Amazon were executed flawlessly.
Good service is not the normal, people no longer in many cases do not take pride in job.
The flip side is many large companies, employee sending get fired. They have to be sold because they are treated like slaves.
Only a hand full of place in 2024 get five stars for customer service.
The flip side is many large companies, employee sending get fired. They have to be sold because they are treated like slaves.
Only a hand full of place in 2024 get five stars for customer service.
In many years of full on wet shaving: Here are companies that I’ve purchased from.
In all cases I received what was ordered. Any issues were quickly resolved so I’m a happy satisfied customer:
Shave Nation
Fendrihan
Head Blade
Henson
Rudy Vey
Dogwood Handcrafts
Captain’s Choice
Italian Barber
Simpson
Top of the Chain
Southern Witchcrafts
Your Shaving
I have only had top notch Service from Razor Empourium.
Blackland answers emails.
Shave Nation don’t.
