Merkur Progress Problem

When I went to do my weekly blade change, the head of my Progress completely separated from the handle. I was able to re-assemble the internal spring and put everything back together, but it looks like every time I change the blade the same thing is going to happen all over again.
Anyone else have this problem? Any solutions? Anyone know if Merkur will provide a replacement?

Merkur are very proud of their quality products. I would contact the vendor first, but Merkur are normally happy to replace defective products.


Paul

Paul,

what would be the best way to contact Merkur directly?

thanks

You can contact Merkur by email: [email protected]


Paul

My only caveat--I had it modified by Eric re metal knob ( I'm NOT suggesting this caused the problem, just that it might make a replacement complicated)

billyjeff2 said:

My only caveat--I had it modified by Eric re metal knob ( I'm NOT suggesting this caused the problem, just that it might make a replacement complicated)

Click to expand...

I really think you should contact the retailer you bought it from. You're going to have to get a new one, swap knobs, and then send it back. Your retailer can help you do this much better than long-distance to Germany. Also, when I returned a Merkur that had a problem, the dealer replaced it, and I didn't have to pay shipping to/from Germany.

I think you're probably correct about returning it to the retailer. Now if I could only remember who I bought it from...