I just had a service experience with this vendor that was so completely positive that I felt compelled to post a quick note.
A few years ago I made the fortunate purchase of one of the 2006 commemorative Badger and Blade Edwin Jagger razors (Georgian). This has been a very popular razor with me since then, with frequent use. I enjoy the shave and the shape of the handle is really fumble proof (a feature I sometimes need with sharp objects in the morning).
Not sure whether I'm guilty of overtightening, or whether I was unlucky, but a few weeks back the threaded stud that affixes the razor head to the handle seperated from the head, rendering the razor unusable. Given the daily use for 3-4 years, and the possibility that I could have caused the problem my only worry was whether I could purchase a replacement head.
After contacting them, they invited me to send the razor in. I did this about 2 weeks ago. It arrived today. Completely refurbished. Brand new head. Complementary product samples. Cleaned and polished like it was when brand new. Carefully packaged and double boxed.
There was no charge. They paid the shipping from the U.K. I didn't ASK for any of this. I was never asked if I'd caused the problem myself. I brought the subject up and it was brushed aside. I would not wish to commit them to this level of service to everyone/every situation - but I'm delighted.
A favorite razor is back. I'm looking forward to trying the new/updated head design. Irrespective of the result I think this was just astonishingly great service, unlooked for, and worthy of a mention here. And I'll remember it every time I use the product. A new order is on the way. Very highly recommended. FYI, I have zero connection to this firm.
A few years ago I made the fortunate purchase of one of the 2006 commemorative Badger and Blade Edwin Jagger razors (Georgian). This has been a very popular razor with me since then, with frequent use. I enjoy the shave and the shape of the handle is really fumble proof (a feature I sometimes need with sharp objects in the morning).
Not sure whether I'm guilty of overtightening, or whether I was unlucky, but a few weeks back the threaded stud that affixes the razor head to the handle seperated from the head, rendering the razor unusable. Given the daily use for 3-4 years, and the possibility that I could have caused the problem my only worry was whether I could purchase a replacement head.
After contacting them, they invited me to send the razor in. I did this about 2 weeks ago. It arrived today. Completely refurbished. Brand new head. Complementary product samples. Cleaned and polished like it was when brand new. Carefully packaged and double boxed.
There was no charge. They paid the shipping from the U.K. I didn't ASK for any of this. I was never asked if I'd caused the problem myself. I brought the subject up and it was brushed aside. I would not wish to commit them to this level of service to everyone/every situation - but I'm delighted.
A favorite razor is back. I'm looking forward to trying the new/updated head design. Irrespective of the result I think this was just astonishingly great service, unlooked for, and worthy of a mention here. And I'll remember it every time I use the product. A new order is on the way. Very highly recommended. FYI, I have zero connection to this firm.