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I had been going back and forth about whether to mention this, as I'm not one to air my dirty laundry online, generally, but I have to give a shout-out to Phil at @BullGoose . I discovered a defect in the Mondial brush I recently bought, and emailed Phil on Saturday, mostly just to let him know, as I was more than willing to attempt to correct it myself. But he reached out to Mondial and they'll be sending me a replacement. Great service from both entities.