Talk about Customer Service

[DesertIguana]

I had to contact the BROTHER Company about problems I was having my Ink Jet printer.

Do not use often but when I need I need it.

Called tech support when over couple of problems.

Main one was ink use she,and after clearing clogged print head ink went low.

Lady helping me said no ink Dave mode except draft mode. Now the bomb drops she offer me Free Replacement Kid.

Like every senior I love free. Few days later I get first email of three.

Kit is sent in 3 packages over 4 days, one package has two colors, the other two have one each.

Reason they came from three warehouses.

Apparently Brother is about taking care of customers, even guy who uses product infrequently.

 

[Doc4]

Now the bomb drops she offer me Free Replacement Kid.

Well, I guess that's why it's the Brother company.

 

[DesertIguana]

Good business model to follow.

 

[Lightcs1776]

I have a Brothers printer and it has worked great for the last decade or so. Nice to hear that customer service is good when one needs it.

 

[Frito Ray]

I too got excellent customer service not from Brother but from Wahl, hope it is ok to share in this thread.


When the COVID lockdowns started I dug out and old 1980s Wahl clipper to start cutting my own hair. I only had comb numbers 1 to 4 and wondered if the combs made today would fit my old clipper. The Wahl customer service lady asked to take a picture of the clipper and send it to her. She confirmed that the new ones would fit and sent me combs 5 to 8 free of charge. If this clipper ever dies, guess which brand I’ll be buying.

 

[Lightcs1776]

I too got excellent customer service not from Brother but from Wahl, hope it is ok to share in this thread.


When the COVID lockdowns started I dug out and old 1980s Wahl clipper to start cutting my own hair. I only had comb numbers 1 to 4 and wondered if the combs made today would fit my old clipper. The Wahl customer service lady asked to take a picture of the clipper and send it to her. She confirmed that the new ones would fit and sent me combs 5 to 8 free of charge. If this clipper ever dies, guess which brand I’ll be buying.

My wife has cut my hair for over 30 years. She only uses Whal clippers. When we replaced the last worn out one, we went with Whal Senior. They are well made, heavy duty, and may be the last one we purchase.

 

[Frito Ray]

My wife has cut my hair for over 30 years. She only uses Whal clippers. When we replaced the last worn out one, we went with Whal Senior. They are well made, heavy duty, and may be the last one we purchase.

Thanks for the recommendation. I oil mine prior to each use, and this 40ish year old pair still seems to be going strong. It might complete the “run”.

Although a battery model might eventually tempt me.

 

[StillShaving]

I had to contact the BROTHER Company about problems I was having my Ink Jet printer.

Do not use often but when I need I need it.

Called tech support when over couple of problems.

Main one was ink use she,and after clearing clogged print head ink went low.

Lady helping me said no ink Dave mode except draft mode. Now the bomb drops she offer me Free Replacement Kid.

Like every senior I love free. Few days later I get first email of three.

Kit is sent in 3 packages over 4 days, one package has two colors, the other two have one each.

Reason they came from three warehouses.

Apparently Brother is about taking care of customers, even guy who uses product infrequently.

I am liking my Brother laser multi-function printer. It prints fast and has never given any problem over the past year and a half.

I gave up on ink jet printers since not many documents getting printed and it seemed the ink tanks would dry out on their own. My most recent Canon had an error indicating that the whole print head needed replaced, probably due to the third-party cartridges being used (used due to the cost of needing to replace them frequently). After going through HP and Canon inkjets I gave up and went back to a plain black-n-white laser. Though I sort of wish I had gotten a color laser.

 

[DesertIguana]

Well as I said I thought Brother treated me right, they help me understand the logistical capabilities of a price point printer, they sent me some for Free Stuff to compensate me for a problem.

They have good product support, and last understand that happy customers tap to people about positive experiences. Maybe someone high in the Brother Corporation understands, and preaches to their employee. Without the customer, there is no Brother Corporation.

Customer pay the bills, make payroll, and make it possible to pay the rank and file employees.

Many businesses could learn a thing our two from Brother Corporation.