*(Not)Counterfeit T&H shaving cream from Amazon.com

[gabern8tor]

Why is anyone upset with the OP? He had a legitimate concern, backed up by the email from T&H. And quibbling aside, the message from T&H did indeed say that the product the OP bought was counterfeit. The OP posted the information here for the benefit of the members, and in the course of the discussion, other information came up that may indicate that there's an explanation for the situation he encountered. That's good, isn't it?

Yes, maybe posting this thread on the homepage was hasty, but in defense of whomever did it, T&H did tell the OP that the product was counterfeit. It's hard to cast it as sandbagging T&H when it's based on an email from T&H.

Well said!

I have to add my name to the list supporting the OP. He had a valid concern, and he raised it. Personally, I'd hope that any member of a community such as ours would feel a moral obligation to do similar. I would similarly caution those who are flaming the OP over how this played out. We should all consider what effect this is likely to have on future situations where a member of this community has a legitimate concern about a product and voices it.

My perception is that the OP was looking out for all of us in posting his concerns, and he should hardly be criticized for his efforts. The fact that it may not have turned out to be a conterfeit product in the final analysis is irrelevant. He did a good thing, and I appreciate it.

Good to know we've got each others' back!

 

[Bubbamike]

Never say never but I doubt that there is enough volume to justify counterfeiting this product.

 

[Drubbing]

T&H have worded their reply carefully. They never mentioned fake or counterfeit product, only that their shave cream bowls are made in the UK. It seems the US Tubs are repackaged, probably because of differing labelling requirement and measures, as the UK has long been metric. As for T&H coming on here, they're not going to do that. If there's a stateside issue, they'll probably deal with it and keep the details as their business. Companies who believe they have a certain image won't want to share.

That said, I've bought the same cream from TOBS a few times and got a different consistency product every time, once a bit runny, another moussy, another like a soft soap. I put it down to batch variation, they work and smell the same. As other's said, I'd be really surprised if there is a viable market for fake shaving cream.

 

[Rancho Unicorno]

After experiencing the highs and lows of this very long thread, I wonder if it might not be appropriate for the OP to update the original post to include the butter understanding that has been gained in the interim.

It takes a fair bit of parsing to realize that the only party at fault in this matter is T&H UK, suggesting that the tone of the post is reversed from what the facts have borne to be the truth. Having accurate information only later in the thread is akin to posting a correction that "the PE teacher in fact did not touch the girls and it was total fabrication on their part because they didn't want to run laps" on page A15 in 5 point font.

 

[JayHawkMechanic]

I guess you have not read the entire thread. There was no counterfeit product.

I stand corrected. I thought I had read the entire posting but come to find out I missed the last two pages so, not only do I stand corrected but I have to man up and eat some crow. The tub I have looks like a big tub of Noxzema, honestly, nothing like the couple of other T&H creams I have tried, and it was one of the first creams I bought when I began to DE shave. For the money I was not impressed and haven't used it in over four months. Decided to try it again this morning so when somebody ask's if I've even used it I can say yes. Well, I got a damn fine shave this morning. I would have never thought about it being counterfeit
until I read this thread, I just thought it was a subpar cream and chalked it up to a noob learning experience. I was wrong. Now, I have to go bbq some crow


Chris

 

[Obsessed]

After experiencing the highs and lows of this very long thread, I wonder if it might not be appropriate for the OP to update the original post to include the butter understanding that has been gained in the interim.

It takes a fair bit of parsing to realize that the only party at fault in this matter is T&H UK, suggesting that the tone of the post is reversed from what the facts have borne to be the truth. Having accurate information only later in the thread is akin to posting a correction that "the PE teacher in fact did not touch the girls and it was total fabrication on their part because they didn't want to run laps" on page A15 in 5 point font.

Well, it's akin to that only in the remotest, most technical sense. Sheesh, this is only shaving cream, fellas.

 

[Rancho Unicorno]

Well, it's akin to that only in the remotest, most technical sense. Sheesh, this is only shaving cream, fellas.

I know. I must ask for the hyperbole to be pardoned, but the tone of the thread for the first few pages had the same tenor that can be enjoyed on the comments to the aforementioned news stories.

Nevertheless, I still think it would be nice to see a correction on the front page.

 

[luvmysuper]

Interested parties may view this post by Truefitt & Hill, North America

http://badgerandblade.com/vb/showth...-Ultimate-Comfort-Shaving-Cream-Clarification

 

[Drubbing]

Just more proof that given a number of theories in absence of all the facts, the simplest expanation is the most likely.

It always appeared simply non economical for a fake shaving cream market to exist, and so it seems.

 

[BurkDarkpatches]

Just more proof that given a number of theories in absence of all the facts, the simplest expanation is the most likely.

It always appeared simply non economical for a fake shaving cream market to exist, and so it seems.

No kidding. I'd love to be able to PIF Occam's Razor.

Steve

 

[mikey]

Ooh, a PIF. Count me in please. :>)

Thanks,
Mike

No kidding. I'd love to be able to PIF Occam's Razor.

Steve

 

[mikey]

Hello Jeff,

In light of T&H NA's clarification, will you be correcting/deleting your premature/innacurate review on Amazon?

Thanks,
Mike

Guys, I don't mean to mislead anyone, and if you read my postings, you'll see that I haven't "jumped the gun"...

EDIT:

In light of T&H NA's clarification, will you be updating/amending your review on Amazon?

 

[insomniac]

Can we at least edit the thread title to say "False Alarm" or "Oopsies!"? A mod may need to do that, but it would be nice since as others have mentioned, you have to scroll several pages to find out that the product wasn't counterfeit.

Besides, I thought UC wasn't even made in UK, that it was a (I believe) Canadian product.

 

[luvmysuper]

Folks - The OP didn't do anything wrong.
Information which was at the root of the confusion came directly from Truefitt & Hill.

The OP has nothing to apologize about, and won't be making any correction.

If there is any more pressure brought to bear on the OP to make "corrections" to his truthful and correct post, I'll close the thread.

 

[mikey]

Hello Phil,

I don't think anyone specifically asked for an APOLOGY.

However, wouldn't it be wise and appropriate for the OP to acknowledge the fact that the product in question is, in fact, NOT counterfit (much the way a newspaper would publish a correction notice)?

Thanks,
Mike

Folks - The OP didn't do anything wrong.
Information which was at the root of the confusion came directly from Truefitt & Hill.

The OP has nothing to apologize about, and won't be making any correction.

If there is any more pressure brought to bear on the OP to make "corrections" to his truthful and correct post, I'll close the thread.

 

[luvmysuper]

Hello Phil,

I don't think anyone specifically asked for an APOLOGY.

However, wouldn't it be wise and appropriate for the OP to acknowledge the fact that the product in question is, in fact, NOT counterfit (much the way a newspaper would publish a correction notice)?

Thanks,
Mike

The OP made a statement based on what he was told by an entity from a Corporate Group.
Subsequently, it turns out the entity providing the information was wrong.
That has been well stated in this thread. Numerous times.

Truly - What else needs to be said?

This is NOT a newspaper.
The OP didn't make the mistake, Truefitt & Hill did.
There is NOTHING to retract, because this was NOT an article in a newspaper, it was an evolving conversation where the truth came to light.

Truefitt & Hill North America has made a statement on this very forum, stating that T&H UK made the mistake.

 

[cbogg]

Hello Phil,

I don't think anyone specifically asked for an APOLOGY.

However, wouldn't it be wise and appropriate for the OP to acknowledge the fact that the product in question is, in fact, NOT counterfit (much the way a newspaper would publish a correction notice)?

Thanks,
Mike

No because at the end of the day, he wasn't wrong, but misinformed by the company in question. I do not believe any wrong doing on the part of the op, he was merely passing along information from TH, no retraction required, the thead in which TH responded was posted here and the title edited.

/story

 

[JeffE]

Gentlemen, I DO apologize if my original post caused any confusion. My initial intentions were good -- I just wanted to pass on information I received from a legitimate source (Adrian Williams of T&H headquarters in London). It was not even a possibility in my mind that someone in the UK headquarters would identify it mistakenly as counterfeit, and the information that was posted here subsequently was a surprise to me.

Anyway, I have revised my review of this product on Amazon.com and have sent the following message to T&H in London:


Dear Adrian and Joanna,

Again, I appreciate the help with this matter, and I brought this matter to the attention of Amazon. Amazon, being one of the most customer-service oriented retailers in the world, refunded my money immediately, so no problem there.

On the other hand, I have also posted a message about this product on www.badgerandblade.com, a popular shaving website, and over the weekend, a representative from Truefitt & Hill's Chicago office responded by stating that the product I received was in fact genuine and not counterfeit.

Would you please let me know if this information is correct and, if so, would you also let me know if there is still some place to purchase the "UK version" of your Ultimate Comfort shaving cream, as I was not impressed with what I received from Amazon, whether it is a legitimate product or not.

Thanks. --Jeff

Anyway, I will let you know when I hear anything back from T&H in London.

Hello Phil,

I don't think anyone specifically asked for an APOLOGY.

However, wouldn't it be wise and appropriate for the OP to acknowledge the fact that the product in question is, in fact, NOT counterfit (much the way a newspaper would publish a correction notice)?

Thanks,
Mike

 

[bkfist]

I don't doubt the OP's intentions especially based on the email from T&H UK he received (although this hardly be the first time a company spokesperson was less than knowledgeable about its own product). As I pointed out by quoting HoratioCaine's review, this formulation/packaging has been out for well over a year. The issue is more that B&B posted a thread full of unsubstantiated claims on the homepage. Fortunately it has since been removed, but still, T&H is a member here, and one would think B&B would contact them before highlighting a thread that basically says their entire North American operation is a sham.

B&B was NOT claiming the whole N/A operation of T&H was a sham... At the time the post was moved to the front page, it was still assumed, that the product being sold on Amazon was a counterfeit product.

The blame here, for everything, in my view, is T&H UK, who said the product pictured was not a genuine T&H product. Nothing is more clear than that. Any damage to the reputation of T&H is solely of T&H's own doing.

It's a shame for all involved, but it was neither the OP's fault, nor B&B's fault. B&B responded by removing this from the front page as soon as it became apparent what was happening, and that the product was almost certainly a legitimate product.

 

[The Nid Hog]

Jeff--no reason to feel bad.