I had a chubby 3 that shed 20-30 hairs each use,I didn't keep it long enough to see if it ever stopped,I sold it with the disclaimer at a loss...A Thater 30mm I bought used ,but only used a few times,shed the same amount for 2 dozen shaves,then all of a sudden stopped shedding...You never know....For sure,these big ,super dense knots can be shedders,but permanent shedding is reason for a return or exchange.You seem like you are well documented with Simpsons,and I believe after a few months if it continues to shed they will replace the brush for you.
My Chubby Won't Stop Shedding Bristles
- Thread starter Westaway
- Start date
- Thread starter
- #22
After updating Simpson on the progress that Shampoo/Comb and use has made since last July, Mark has responded that he is sure that if I persevere with the Shampoo treatments that the brush will settle down hopefully in a few weeks. Perhaps he is right. I did a major shampoo soak this morning and a vigorous combing of the knot. The picture shows the results. Either these are some of the final loose hairs or I will eventually have a Chubby with the best flow through of any other ever made. It is possible that I have not been as vigorous in the combing of the knot as Mark had wanted but I certainly want to keep the brush. It has the best feel and performance of any I have ever owned. I was told that it is a misconception that Simpson sheds more than its competitors.... that Simpson outsells its competitors and that the law of averages takes effect as in my case. He points out that the way Simpson deals with a problem is what sets them aside from all the others. I am inclined to agree. Their quality is superb and I have had immediate responses to every inquiry. No matter what.... I'm keeping this brush because it lathers perfectly and with the density of the knot, even with hair loss I will have it for good use in the years to come.
I think you have much more patience than I do...
If I saw that many hairs coming out, I don't think I'd continue using the brush. YMMV, obviously.
If I saw that many hairs coming out, I don't think I'd continue using the brush. YMMV, obviously.
I think we have different definitions of the term 'quality'. Although I like Simpsons brushes, I feel other manufacturers meet my definition of quality to a better degree. I would also take the statement from Simpsons with a grain of salt. The results in your sink would be a good counter argument. Hope the brush settles down for you and it ends up serving you well.
Yeah wow, that's a heck of a lot of hair.
If I had that brush and having paid a good amount for it I would expect to have it replaced or my money refunded period. To me that's unacceptable. The onus to do something to "fix" it lies with the manufacturer not the purchaser IMHO--IronMike
It's hard to tell from your post: do they not want to replace it or are you just determined to keep this particular brush?
- Thread starter
- #29
Mark Watterson of the (Simpson) Vulfix organization has been most concerned. He has simply asked that a little time pass to see if the Shampoo Comb-out remedy would stop the shedding. At no time has he indicated that the company would not replace the brush or satisfy me as a customer. The original post was to see if the problem was experienced by other members with their Simpsons and not to raise their adrenaline level in my behalf. I am quite capable of resolving any warranty issue with any product that I research and buy. I am interested in if and when the shedding issue with this particular brush will end. I will have lost nothing in the process. I enjoy the feel and performance of the Chubby and I'm not quite ready to have to wait for a new brush to be sent to me.... or worse, wait on a re-knotting. The communication from Simpson's Managing Director has been prompt, courteous and professional which assures me that I should not worry needlessly about what is going to happen. I don't doubt that in the future I will purchase another of their brushes. They are quite good.
Send it back period, way too many!
- Thread starter
- #32
NOT A HAIR SINCE THE LAST COMB OUT...... !!!!!!!!
Mark Watterson from Vulfix was right after all. The brush did settle down and it truly is the very best and most efficient brush I have ever used.
The picture posted the other day was more alarming because of the sheer number of hairs in the sink. I had been following Mark's advice for weeks and the problem seemed to have persisted (IMO) because the comb outs were not as thorough and vigorous as they could have been. It was very frustrating to continue to have a hair or two each shave and sometimes more after a couple of treatments. Had I combed the brush as thoroughly and as energetically as I did the other day, the case probably would have been closed weeks ago. The mass of hair in the sink represented what could have been eliminated on the first treatment or two with proper combing.
As they say live and learn..... and I certainly never had to learn this lesson before because in over five decades I had never owned a brush that shed. Mr. Watterson in his first email correctly pointed out that the sheer density of this knot would mean that the relatively few hairs that would be lost in the comb outs would not be missed. I know this to be true now because the brush has no gaps or indications of a single missing hair.
As to the price and value of this particular brush. There are many brushes on the market today that are much more expensive but not quite the brush that the Chubby Best is. I paid $127.50 on Amazon from Smallflower in Chicago and that price is truly a bargain in the lineup of Simpson models. By the way, I peeled off the weathered and unsightly decal the other day and the brush looks a whole lot better now. Maybe I'll get a new decal (or not) because I hear that they do not deteriorate as easily as the originals.
Finally..... I am so glad that I waited and didn't go through the hassle of an exchange or re-knotting.
Signing off on this one.... thanks for all the comments and interest from the membership.
Mark Watterson from Vulfix was right after all. The brush did settle down and it truly is the very best and most efficient brush I have ever used.
The picture posted the other day was more alarming because of the sheer number of hairs in the sink. I had been following Mark's advice for weeks and the problem seemed to have persisted (IMO) because the comb outs were not as thorough and vigorous as they could have been. It was very frustrating to continue to have a hair or two each shave and sometimes more after a couple of treatments. Had I combed the brush as thoroughly and as energetically as I did the other day, the case probably would have been closed weeks ago. The mass of hair in the sink represented what could have been eliminated on the first treatment or two with proper combing.
As they say live and learn..... and I certainly never had to learn this lesson before because in over five decades I had never owned a brush that shed. Mr. Watterson in his first email correctly pointed out that the sheer density of this knot would mean that the relatively few hairs that would be lost in the comb outs would not be missed. I know this to be true now because the brush has no gaps or indications of a single missing hair.
As to the price and value of this particular brush. There are many brushes on the market today that are much more expensive but not quite the brush that the Chubby Best is. I paid $127.50 on Amazon from Smallflower in Chicago and that price is truly a bargain in the lineup of Simpson models. By the way, I peeled off the weathered and unsightly decal the other day and the brush looks a whole lot better now. Maybe I'll get a new decal (or not) because I hear that they do not deteriorate as easily as the originals.
Finally..... I am so glad that I waited and didn't go through the hassle of an exchange or re-knotting.
Signing off on this one.... thanks for all the comments and interest from the membership.
