Issue with Wolfman-Is This Normal?

[Doubino1]

I totally agree that I don’t understand why the OP is not accepting the offer. However, I believe the company, after seeing this complaint, should have just sent another razor and post that action on this thread. Result: company’s reputation in tact and a record exists if the OP files similar future complaints.

No, Walpan, I don’t need any compensation. You also misunderstood our previous interaction in the Lambda thread. I had already stated that the issue was caused by me—I said that I tightened the screw too much, and I received it on February 9th. I was simply asking whether this kind of situation had happened before.

As for the Wolfman, I just received it yesterday.

Why do I find myself trapped in a situation where I have to prove my innocence again?

All I am saying is that at the very least, this is the condition it was in when I received it.

If you doubt me, I sincerely ask you to look at the screenshots in my previous posts.

Right now, all I ask is for you to believe me, rather than turning against the consumer.

Believe what you see in the screenshots, not just my words.

 

[Doubino1]

I just read the whole thread, it did seem like there was a clear remedy but the OP wasn't going to be happy with anything Wolfman offered. 2 top of the line razors 2 problems, hey i can see it happening. have the worse luck in the world maybe this guy is on my level. I could see this happening to me but i have really, really bad luck.

Op was making a stink when he should have let them fix the problem. Razor did look used and abused IMO. Why complain if when they offer to make it right say No thank you? shouldn't have complained then since nothing was going to make you happy and you wanted to dump on a company, seemed to be the only goal here.

Yes, since I don’t intend to resolve the issue, I shouldn’t have brought it up.

 

[Doubino1]

Wolfman knows their work and they're probably pretty sure that they didn’t send the razor out like that. They can’t outright tell the customer that someone took a hack job to the razor, maybe hoping to polish out the flaws themselves before reselling. I’m not saying that the customer is trying to rob wolfman but those marks look like they occurred post polishing and the customer appears dishonest when they refuse to ship back the product for free.

Wolfman knows their work and they're probably pretty sure that they didn’t send the razor out like that. They can’t outright tell the customer that someone took a hack job to the razor, maybe hoping to polish out the flaws themselves before reselling. I’m not saying that the customer is trying to rob wolfman but those marks look like they occurred post polishing and the customer appears dishonest when they refuse to ship back the product for free.

Wolfman knows their work and they're probably pretty sure that they didn’t send the razor out like that. They can’t outright tell the customer that someone took a hack job to the razor, maybe hoping to polish out the flaws themselves before reselling. I’m not saying that the customer is trying to rob wolfman but those marks look like they occurred post polishing and the customer appears dishonest when they refuse to ship back the product for free.

You’re right, my friend.
If you have time, please check the screenshots from post #62—I think you might find some answers there.

 

[Doubino1]

No, Walpan, I don’t need any compensation. You also misunderstood our previous interaction in the Lambda thread. I had already stated that the issue was caused by me—I said that I tightened the screw too much, and I received it on February 9th. I was simply asking whether this kind of situation had happened before.

As for the Wolfman, I just received it yesterday.

As I said, please watch my unboxing video:
WOLFMAN狼人剃须刀开箱_哔哩哔哩_bilibili - https://www.bilibili.com/video/BV1bNRdYJEV4/?spm_id_from=333.1387.homepage.video_card.click&vd_source=5038fb97f31f90909618fb5feae02126

And check the original video screenshots I posted earlier. I am not lying.

Why do I find myself trapped in a situation where I have to prove my innocence again?

All I am saying is that at the very least, this is the condition it was in when I received it.

If you doubt me, I sincerely ask you to watch my video and look at the screenshots in my previous posts.

Right now, all I ask is for you to believe me, rather than turning against the consumer.

Believe what you see in the video, not just my words.

Of course, the blade marks on the Athena didn’t appear in just one day—they are the result of me over-tightening the screw every time I shaved since I received it in February.

 

[Doubino1]

If the screenshots from the original unboxing video still can’t convince you, then I have nothing more to say. Some friends have pointed out that I am only identifying the issue without seeking a solution—again, I have nothing more to say.

I simply want to prove that this is how my Wolfman arrived. I appreciate the solution James offered, but I made it clear from the start that I wouldn’t return it, because I’ve already used it and I really like the 1.25 gap. As Mr. Charwin once said, if it shaves well, that’s all that matters. I don’t need any corrective action from them—I just need them to ask themselves how this happened, instead of trying to guide others into thinking that I’m orchestrating this situation.

Once again, I’m attaching Tara’s response after seeing the pictures.After seeing it, she didn’t immediately think there was an issue. Instead, they just reminded me:
“It’s just basic polish—what’s the issue?”

As for whether they’ve received similar complaints before, all I’ve seen is this one person’s reply to me.

 

[Doubino1]

It seems like people are starting to suspect that I’m orchestrating this whole drama. So, I’m attaching the original unboxing video screenshots again. You can see exactly what condition the razor was in when I received it.As for the screenshots, they might not look as bad as the images, but I also recorded a video about the “magical lighting.” Only under direct strong light does its full condition become apparent. Whether the video screenshots meet Wolfman’s standard, I’ll leave that for everyone to judge on their own.

Just because I accepted it doesn’t mean there aren’t any issues with it. This Wolfman shaves great, so I’m not bothered to go through the hassle. Feel free to review my previous posts and replies to help verify the truth.

I will not delete this post. Feel free to come back anytime to fact-check me. I take full responsibility for my words.

As for those who think I’m just dragging this on without wanting to resolve the issue, imagine if so many people were questioning whether you’re staging this whole thing—could you really stay silent? I can’t.

I just want tell the truth.

 

[Alum Ladd]

 

[threshyper]

If OP has gotten bad razors from both Lambda and Wolfman, he should give up and grow a beard.

I wonder who will ship him his next "has this happened to anyone else" razor.

Sorry, I've encountered a similar situation before. The Lambda razor I previously bought also had issues with polishing, but Lambda immediately sent a replacement top cap without any polishing problems. Compared to the Wolfman, I find this approach much more reasonable. Because the buyer has to return the item, to wait the seller inspects it, remakes and ships it again, all due to the seller's quality control issues, and the buyer should not bear the time loss and additional work of shipping and receiving. To be honest, I can't understand the mindset of those who voluntarily stand up for the seller in this thread. Just because you haven't encountered similar issues, does it mean the seller can't have such problems? What if you yourself face similar troubles in the future? Would you also hope that forum users voluntarily stand up for the seller?

 

[threshyper]

I also own a Wr2 razor, and I really like it. But judging by this email response, I can only say Wolfman's reply was quite surprising. In three sentences, aside from the confidence in their product, I didn't sense any apology from the seller for the inconvenience caused to the buyer.
1st: 'I'm sorry you're not satisfied, but we have never received any complaints about our razors before.' (Aren't you asking too much, aren't you?).
2nd: 'Return it, and I'll refund you.' (If you don't like it, don't buy it. Why not offer a return and ship a new one option?).
3rd: 'But remember, you only bought the basic polish.' (Buddy, what kind of quality do you expect for the money you've paid?)."
That's my direct response to reading this reply. If I've misinterpreted the seller's intention, I apologize.

 

[Doubino1]

I also own a Wr2 razor, and I really like it. But judging by this email response, I can only say Wolfman's reply was quite surprising. In three sentences, aside from the confidence in their product, I didn't sense any apology from the seller for the inconvenience caused to the buyer.
1st: 'I'm sorry you're not satisfied, but we have never received any complaints about our razors before.' (Aren't you asking too much, aren't you?).
2nd: 'Return it, and I'll refund you.' (If you don't like it, don't buy it. Why not offer a return and ship a new one option?).
3rd: 'But remember, you only bought the basic polish.' (Buddy, what kind of quality do you expect for the money you've paid?)."
That's my direct response to reading this reply. If I've misinterpreted the seller's intention, I apologize.


View attachment 2025808

Thank you, my friend.
Even if, as those who doubt me say, I intentionally caused these marks on the first day after receiving the razor—after waiting six months—and sent them to Tara in an attempt to gain some benefit, Tara believes that this is the result I deserve for the money I spent.

 

[Invicta]

As for the Wolfman, I just received it yesterday.

Why do I find myself trapped in a situation where I have to prove my innocence again?

You don't have to prove your innocence. The manufacturer has accepted the product is below standard so that is definitive; he was very clear in his post.
James has offered to put that right at his own cost and I would urge you to take him up on that offer. In time, you will look at that razor and regret it was not returned for more work to bring it up to the standard. Bear in mind the cap and base plate are matched and if both need more work the the blade gap and exposure have to be checked to ensure they are within tolerance.
I know you have waited six months for the razor but it will be returned to you soon. You also have another Wolfman razor heading to you as I understand it; you ordered two. So send this one back and use the Lambda razor in the meantime.
As for Tara's comments, you must bear in mind she is not the principal of the company so she was careful in her reply but it was far too defensive. She probably regrets that now. She should have referred to James immediately before replying.
I guess it is a lesson learned by the company and that human error will ensure more careful quality control in the future.
Unfortunately in this forum, "Chinese whispers" will continue. It is the nature in forums sometimes.

 

[TOVT]

It seems like people are starting to suspect that I’m orchestrating this whole drama.

Have to say the images you shared looked like deliberate damage, rather than QC, to me. I don't think a used and abused looking razor, used or returned razor made it out the door as a new custom order.

It seems like a lot of drama for a relatively new member and poster. There are a couple others now.

Anyway, since you mentioned it I figured I share my thoughts as it's a discussion forum. And maybe it's just as simple as something missing in the translation service.

 

[Doubino1]

I won’t be replying to any further messages in this thread because I feel I no longer want to discuss this matter; I only hope that future buyers will be more cautious.

I hope everyone receives the razor they desire.

 

[Invicta]

Have to say the images you shared looked like deliberate damage...

Could you be specific what is the deliberate damage(s)?

 

[Mr Konrad Dundee]

I repeat my simple thought

Issue with Wolfman-Is This Normal?

This is my WR1 basic polished. I am totally flabbergasted by Tara's response. Did you send her the same photos that we saw? Of course sir.

www.badgerandblade.com

We have all had some problems with some manufacturer, I myself have had problems with other manufacturers...if the shopkeeper offers to solve the problem and you don't want to...then the problem remains yours.
Needless to say again to prove innocence, no one has accused you of anything this is a discussion forum and people express themselves for better or worse, if you make a post people have a right of reply otherwise sort it out directly with the manufacturer via email

I don't understand the logic of not wanting to make a return, but to keep saying to check the razor when it arrives...as I said before, I think we all check a new razor when it arrives seems a logical thing to do

 

[Mr Konrad Dundee]

You also have another Wolfman razor heading to you as I understand it; you ordered two

How you order two razors if you just received this one?

 

[fengcs]

Posting won't solve the problem, it will only win you some sympathy. Please contact tara to solve the problem.

 

[Invicta]

How you order two razors if you just received this one?

They were separate orders apparently, so different places in the queue. With the long queue for these razors, they are sent out as soon as they are made.

 

[Mr Konrad Dundee]

They were separate orders apparently, so different places in the queue. With the long queue for these razors, they are sent out as soon as they are made.

you cannot put yourself back on the list until after the order has been dispatched, not before

 

[Invicta]

Posting won't solve the problem, it will only win you some sympathy. Please contact tara to solve the problem.

He has, try reading the full thread.
Tara replied but was very defensive. Then James replied and accepted the quality was not satisfactory and he offered to put it right at his own expense.