Issue with Wolfman-Is This Normal?

[djh01]

As a long time customer of James Dufour I can tell you with certainty that this razor was a one-off mistake. It slipped through somehow. James would never jeopardize his reputation by knowingly sending out subpar work.

Your problem is not that you decided to discuss the issue here. It is how you handled it by purposely working to embarrass a well respected brand and it's owner. To hold up a single mistakenly released razor as an example of the craftsmanship of James Dufour was wrong and not of good character.

Your attitude and decision to make an example of Wolfman by exhibiting the flaws as if they are the norm to your friends was unprofessional and vindictive. You should have just sent it back for a credit. If your concerns had been rejected and an offer to replace/credit was not made the situation would have been different.

Posting the flaws here to ask us about it was fine, posting elsewhere to proclaim to the world and your friends that Wolfman quality is subpar was unnecessary and mean spirited.

Next time be gracious. It will be rewarded.

Well, a lot of people post about items they buy, here on the forum.

Are you suggesting that they should only include upbeat comments and not mention any problems?

If you have an issue with a vendor, posting about it on social media is often the best way to get a response if you don’t get help from customer service.

It seems that this is what happened here.

 

[weekly]

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Send all of those pictures not just the top cap
And they'll want you to send all three parts back
And your replacement will be in perfect condition , because according to the pictures
None of those parts are acceptable, believe me
They are not acceptable.

 

[walpan]

I, for one, appreciate that this forum allows us to describe and vent our frustrations re: shaving products. The Wolfman razor should never have been sent out that way. It was an error. But, an apology and a solution was offered. The owner of Wolfman has offered to pay for the return. Therefore, the issue of 20% customs fee should be of no effect if Wolfman will pay. I believe that as a show of good business practice, Wolfman should just send the customer a replacement razor, if the customer refuses the full refund. All parties should be satisfied, customer gets what he paid for and Wolfman's reputation is fully in tact. IMHO

 

[helicopter]

I, for one, appreciate that this forum allows us to describe and vent our frustrations re: shaving products. The Wolfman razor should never have been sent out that way. It was an error. But, an apology and a solution was offered. The owner of Wolfman has offered to pay for the return. Therefore, the issue of 20% customs fee should be of no effect if Wolfman will pay. I believe that as a show of good business practice, Wolfman should just send the customer a replacement razor, if the customer refuses the full refund. All parties should be satisfied, customer gets what he paid for and Wolfman's reputation is fully in tact. IMHO

If I were selling razors at that price point, I would definitely send a replacement and offer to pay the duty.

 

[walpan]

If I were selling razors at that price point, I would definitely send a replacement and offer to pay the duty.

Exactly, the @Lambda Razors method of customer service.

 

[Gamecock]

As a long time customer of James Dufour I can tell you with certainty that this razor was a one-off mistake. It slipped through somehow. James would never jeopardize his reputation by knowingly sending out subpar work.

Your problem is not that you decided to discuss the issue here. It is how you handled it by purposely working to embarrass a well respected brand and it's owner. To hold up a single mistakenly released razor as an example of the craftsmanship of James Dufour was wrong and not of good character.

Your attitude and decision to make an example of Wolfman by exhibiting the flaws as if they are the norm to your friends was unprofessional and vindictive. You should have just sent it back for a credit. If your concerns had been rejected and an offer to replace/credit was not made the situation would have been different.

Posting the flaws here to ask us about it was fine, posting elsewhere to proclaim to the world and your friends that Wolfman quality is subpar was unnecessary and mean spirited.

Next time be gracious. It will be rewarded.

His explanation was actually pretty reasonable. It’s certainly helpful to show this type of thing, he wasn’t slanderous at all, he was objective. That helps people make decisions when spending well over $500 for a razor, which should be more than perfect at that price. He relayed facts, which is appreciated by most people who want to hear the good and the bad. This type of communication helps hold companies accountable and customer focused, and I appreciate it a lot more than fawning.

 

[Rudy Vey]

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That looks like a used one to me

 

[WThomas0814]

That looks like a used one to me

Used for what is the question. That base plate looks like it was used to open a can of corn.

 

[gpjoe]

Deleted.

 

[brucered]

I, for one, appreciate that this forum allows us to describe and vent our frustrations re: shaving products. The Wolfman razor should never have been sent out that way. It was an error. But, an apology and a solution was offered. The owner of Wolfman has offered to pay for the return. Therefore, the issue of 20% customs fee should be of no effect if Wolfman will pay. I believe that as a show of good business practice, Wolfman should just send the customer a replacement razor, if the customer refuses the full refund. All parties should be satisfied, customer gets what he paid for and Wolfman's reputation is fully in tact. IMHO

I disagree.

The manufacturer or vendor.has a right to examine the flawed item. Be it to keep from ending up in someone else's hands if the purchase was to sell it after receiving the new one or to examine it to see why it left like that or make sure they aren't being frauded or scammed themselves.

If the purchaser rejects a fix/replacement and a no charge shipping label, that's not the vendors fault.

Whether that option would have come about without a public thread and back and forth comments, who knows.

I still don't understand why the OP refuses to send it back. Something doesn't add up here. Maybe we aren't hearing the whole story.

 

[walpan]

I disagree.

The manufacturer or vendor.has a right to examine the flawed item. Be it to keep from ending up in someone else's hands if the purchase was to sell it after receiving the new one or to examine it to see why it left like that or make sure they aren't being frauded or scammed themselves.

If the purchaser rejects a fix/replacement and a no charge shipping label, that's not the vendors fault.

Whether that option would have come about without a public thread and back and forth comments, who knows.

I still don't understand why the OP refuses to send it back. Something doesn't add up here. I have a feeling we aren't hearing the whole story.

I totally agree that I don’t understand why the OP is not accepting the offer. However, I believe the company, after seeing this complaint, should have just sent another razor and post that action on this thread. Result: company’s reputation in tact and a record exists if the OP files similar future complaints.

 

[brucered]

I totally agree that I don’t understand why the OP is not accepting the offer. However, I believe the company, after seeing this complaint, should have just sent another razor and post that action on this thread. Result: company’s reputation in tact and a record exists if the OP files similar future complaints.

Does Athena send him one too?

I'm just sayin'

Post in thread 'Lambda Athena' Lambda Athena - https://www.badgerandblade.com/forum/threads/lambda-athena.625826/post-13043016

 

[esee]

I totally agree that I don’t understand why the OP is not accepting the offer. However, I believe the company, after seeing this complaint, should have just sent another razor and post that action on this thread. Result: company’s reputation in tact and a record exists if the OP files similar future complaints.

Wolfman knows their work and they're probably pretty sure that they didn’t send the razor out like that. They can’t outright tell the customer that someone took a hack job to the razor, maybe hoping to polish out the flaws themselves before reselling. I’m not saying that the customer is trying to rob wolfman but those marks look like they occurred post polishing and the customer appears dishonest when they refuse to ship back the product for free.

 

[walpan]

Does Athena send him one too?

I'm just sayin'

Post in thread 'Lambda Athena' Lambda Athena - https://www.badgerandblade.com/forum/threads/lambda-athena.625826/post-13043016

If the Athena had been received in that conditio, then yes. But the OP admits the damage was his fault. But after seeing this post again by the same OP, I am having some serious questions. Thanks for pointing that out.

 

[walpan]

I think this issue has been beat to death.
@brucered you have pointed out some very disturbing issues with this entire matter.

 

[WThomas0814]

If OP has gotten bad razors from both Lambda and Wolfman, he should give up and grow a beard.

I wonder who will ship him his next "has this happened to anyone else" razor.

 

[Blade_Runner37C]

I just read the whole thread, it did seem like there was a clear remedy but the OP wasn't going to be happy with anything Wolfman offered. 2 top of the line razors 2 problems, hey i can see it happening. have the worse luck in the world maybe this guy is on my level. I could see this happening to me but i have really, really bad luck.

Op was making a stink when he should have let them fix the problem. Razor did look used and abused IMO. Why complain if when they offer to make it right say No thank you? shouldn't have complained then since nothing was going to make you happy and you wanted to dump on a company, seemed to be the only goal here.

 

[Doubino1]

Friends, please go back to the first page of the thread. From the beginning, I only asked for a top cap replacement. If they refused, all I wanted was for them to acknowledge their mistake, rather than having Tara give me a so-called “kind reminder.”

I understand that you find it strange for someone to reject a return, but I made it clear from the start that I accepted this razor. How did receiving the product and refusing to return it suddenly become a mistake?

For you, returning a product takes only a few days, but I’m all the way in Asia. Is avoiding unnecessary trouble also a mistake? Other than requesting a top cap replacement at the beginning, did I ever ask for anything else? Did I ever make any further requests to James?

Some people say they don’t know the full story—so why not take a look at the videos and screenshots I posted? I’ve already said that I welcome fact-checking.

Also, I’m not trying to make things difficult for anyone; I only want an attitude of accountability. Please take a careful look at what Tara said after I posted the pictures. She believes the base polish is supposed to look like that. So, just because I pointed out an issue publicly but refused to escalate it further, does that mean I have something to hide?

I understand your perspectives, but please don’t make decisions for me. I don’t want any solution—I just want them to stop shipping razors like this in the future.

Challenging authority brings no benefits. I simply wanted to share my experience, but it seems like everyone is in a rush to offer me solutions. I do appreciate that.

As for what Walpan mentioned about Lambda, I’ve already bought three Athena razors from them. Walpan is right—Theo is great, and I registered this forum account specifically for Lambda.

Once again, please go back and read the earlier posts. From the very first email I sent, I only requested a top cap replacement. And even if that wasn’t possible, all I ever wanted was an apology. I never intended to return the razor.

If you think I’m just stirring up controversy, I beg you—have a professional analyze my video and determine if I’m being dishonest. Please, judge for yourselves.

In the end, it feels like the customer who accepts the problem becomes the villain.

 

[Doubino1]

Does Athena send him one too?

I'm just sayin'

Post in thread 'Lambda Athena' Lambda Athena - https://www.badgerandblade.com/forum/threads/lambda-athena.625826/post-13043016

Friend, I’ve been using this razor for a long time, and I admit that the issue is on my end. Could you take a closer look?
But this Wolfman—I just received it yesterday…

 

[Doubino1]

Does Athena send him one too?

I'm just sayin'

Post in thread 'Lambda Athena' Lambda Athena - https://www.badgerandblade.com/forum/threads/lambda-athena.625826/post-13043016

Please understand the full context—I appreciate it.