*UPDATE!* So apparently I was too negative and disrupted the flow of the forum. It was not fair of me to isolate two bad experiences. Perhaps I am not allowed to be lazy and complain at the same time? This Post has been edited for faster reading and to detail the return policies of various shaving relate companies.
I don't know what is up with the world these days. I have had a string of bad luck when it comes to mail order. It seems like everything I have ordered in the last few months has just arrived wrong. Some companies endeavored to make the return trip as painless as possible. Tumi, Apple, Goodfella and Cabellas all provided return UPS shipping labels. This was appreciated becasue my local post office is a nightmare. I hope this information on the return policies of various shaving brands is helpful.
Goodfella
Goodfella had a factory mix up and the satin fish razor heads ended up in chrome head boxes. Goodfella were quick to fix the situation providing return shipping labels. Even considering it was an international transaction the process was resolved in a matter of days. amazing Great company!
Handcraft VN
Hamdcraft had a batch of bad glue that effected their brushes. Kim Vu Son was proactive about the problem and offered to replace it but the difficulties in returning an international order were too great. The whole handcraft process took many weeks, so I decided to keep it. Any one need a nice handcrafted horn shaving handle?
*UPDATE* Kim Vu Son Was insistent he make things right in email and is sending me a replacement Brush to correct the problem. I did not request this. He restarted the hand craft process and is sending a new one out. What amazing dedication to the customer!
The Gentlemans Refinery
I was a little disappointed with The GR. I got a bad batch of shaving cream so I contacted The GR. Although friendly, they wanted me to mail the product back at my expense. I was ocupied for many weeks and eventually I just sent them some pictures of the bad cream to help their Chemists. Two moths after the fact they offered to replace my cream but I had already discovered better creams so i declined.
Maybe this info will help people decide what brands to trust when ordering shaving supplies. Even the best companies don't seem to be immune to making these mistakes. How they correct them is what counts.
I don't know what is up with the world these days. I have had a string of bad luck when it comes to mail order. It seems like everything I have ordered in the last few months has just arrived wrong. Some companies endeavored to make the return trip as painless as possible. Tumi, Apple, Goodfella and Cabellas all provided return UPS shipping labels. This was appreciated becasue my local post office is a nightmare. I hope this information on the return policies of various shaving brands is helpful.
Goodfella
Goodfella had a factory mix up and the satin fish razor heads ended up in chrome head boxes. Goodfella were quick to fix the situation providing return shipping labels. Even considering it was an international transaction the process was resolved in a matter of days. amazing Great company!
Handcraft VN
Hamdcraft had a batch of bad glue that effected their brushes. Kim Vu Son was proactive about the problem and offered to replace it but the difficulties in returning an international order were too great. The whole handcraft process took many weeks, so I decided to keep it. Any one need a nice handcrafted horn shaving handle?
*UPDATE* Kim Vu Son Was insistent he make things right in email and is sending me a replacement Brush to correct the problem. I did not request this. He restarted the hand craft process and is sending a new one out. What amazing dedication to the customer!
The Gentlemans Refinery
I was a little disappointed with The GR. I got a bad batch of shaving cream so I contacted The GR. Although friendly, they wanted me to mail the product back at my expense. I was ocupied for many weeks and eventually I just sent them some pictures of the bad cream to help their Chemists. Two moths after the fact they offered to replace my cream but I had already discovered better creams so i declined.
Maybe this info will help people decide what brands to trust when ordering shaving supplies. Even the best companies don't seem to be immune to making these mistakes. How they correct them is what counts.
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