With the holidays approaching, if you are considering knotting service from Declaration, don't do it. His website may say 4 weeks, but I've been waiting almost three months since I shipped my brush and others have sent me messages saying that they've been waiting longer than that.
PSA Declaration Knotting Service
- Thread starter Pat Puma
- Start date
Thanks for warning.
Wow, that's a long time! Have you reached out to Scott about that? He seems like he'd be good with communicating such things
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- #4
Several people have sent me messages about how he responded to them, but I just emailed him today, so I won't share those stories until I have my own experience. Every event is different, and those people may or may not have communicated like I do. I like to think that I waited a reasonable amount of time before questioning him. I also think I was polite in how I phrased my question. I only asked if he could estimate on how long knotting jobs are taking at this time, and I gave him my order number and the date that I mailed the handle to him.
Hannah's Dad
I Can See Better Than Bigfoot.
Recognizing the hearsay nature of this information, could you please share with us the tenor of his responses to these others? Is it akin to ‘I’m busy and working as quickly as I can‘ or more like ‘don’t bother me … you’ll get it when it is done’?
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- #6
Actually, three people told me via comments on my posts to some Facebook wet shaving groups, that they have never received replies to any of their emails. Also, they told me not to expect any shipping or tracking information or notice that he has received the handle. Basically, they all said that someday my brush should appear.
Hannah's Dad
I Can See Better Than Bigfoot.
Well at least his soaps ship within a day or two (with tracking). He’s a bit eccentric.
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- #8
That's why I didn't want to relay their stories until I had one of my own to tell. All of the Declaration brushes I've had have been purchased second hand and this is the first time I've dealt with him directly. Updates will be coming whether he replies to me or not.
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- #9
Two business days have passed since I emailed him and I haven't received a reply. It may be that the whole Declaration business is a side project, so maybe I'll hear from him over the weekend.
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- #10
So, the weekend has passed, as well as another business day, and still no reply from Scott. Like I said before, I have no previous dealings with him, and the three gentlemen who shared their experiences with me are guys who I have known through sites like this and some Facebook shaving groups, so I leaned towards believing them from the beginning. While I haven't dealt directly with Scott before, my past experiences with high-end and custom shaving vendors like Wolfman, Wiborg, and Black Eagle, were pretty much like this. I may as well mention Peter at Wolf Whiskers, who has been the complete opposite, giving me accurate estimates on time from the first emails, and always being courteous enough to reply.
Bummer to hear that Pat. It is too bad that Peter seems to be the exception rather than the rule... hopefully you get your brush sooner than later.
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- #12
I just shot another message out to Scott. The USPS tracking shows that my handle was delivered September 4th, so he's had it for almost three months. I'm trying to not be a pest, but is it really that difficult to reply to an email? A few words would be enough. Something like, "you're coming up soon" only takes a few seconds to type and send.
This is ridiculous!! Communication with a customer has the highest priority for me. For me it is a common courtesy. But as it looks in the shaving community this is not that big a deal for some companies - there are a few posts regarding razor companies as well.
You are definitely not a pest, I my opinion you have the absolute right to ask about the status of your project! He should have at least acknowledged receipt of your handle and should have told you how long it might take. But not responding to any email is not a good habit.
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- #15
A third message to the email provided on Declaration's website was sent over a week ago. I also replied to the email I received back in August when I purchased the knotting service. Neither received a response, which isn't a surprise at this point. I agree with Rudy that this is ridiculous. I guess it is time for the last resort. I will send another email demanding a refund and the return of my handle, and if he doesn't reply I will see if I can still remove the charge from my credit card.
Rhody
I'm a Lumberjack.
Maybe go old school and send him a letter to his mailing address. Or better yet certified return receipt. There’s more satisfaction over sending out emails into the ether.
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