The other day, I became the owner of a new Simpsons Harvard 3, which I've used twice and like very much so far. David at Diamond Edge Ltd. was great to work with so this is a plug for him and his company, but I'm a little peeved with Vulfix-Simpsons. On second thought, I'm more than a little peeved, I'm still downright pissed off.
Back before the holidays, I ordered a Harvard (size 1) from Diamond Edge. This was a stupid mistake on my part; I should have read the dimensions a little more carefully, or even sketched them out to give myself a better idea of the brush's size. When the little guy arrived, I immediately knew it was too small. I tend to gravitate toward smaller brushes, but this one was really smaller than I envisioned. I contacted David at Diamond Edge about an exchange, which he replied was no problem but I would have to pay for the shipping back of course (no problem here - my mistake in the 1st place).
So I ship the brush back across the pond, and they in turn ship it back to Vulfix-Simpsons. After not hearing any word for awhile (due to bad weather in the UK, turns out), I finally get word from Diamond Edge that Simpsons won't exchange my brush - they claim it's been used and smells of shaving cream! I responded back denying this vehemently, and ask David at Diamond Edge to check with them again - perhaps they mixed up my brush with another? David replies after a few days that Simpsons is adamant the brush has been used, and asks if I just want it shipped back (at my expense).
I explained to David that it should be obvious to anyone who's been around a shaving brush longer than 5 minutes that it had not been used - it hadn't even bloomed! He replied that it didn't look closely at the brush when it arrived back from me, but he'd examine it once it returned from Simpsons.
When he got it back, David was in complete agreement with me, and now stuck in a bad place between a customer & Vulfix-Simpsons. He offered to split the difference in cost with me for exchanging the brush so neither of us got hurt too bad, so kudos (and a public thank you) to him. The whole experience, however, has left a bad taste in my mouth with regard to Vulfix-Simpsons. I doubt any more of their products will grace the shelves of my shave den.
Long live Rooney!
Back before the holidays, I ordered a Harvard (size 1) from Diamond Edge. This was a stupid mistake on my part; I should have read the dimensions a little more carefully, or even sketched them out to give myself a better idea of the brush's size. When the little guy arrived, I immediately knew it was too small. I tend to gravitate toward smaller brushes, but this one was really smaller than I envisioned. I contacted David at Diamond Edge about an exchange, which he replied was no problem but I would have to pay for the shipping back of course (no problem here - my mistake in the 1st place).
So I ship the brush back across the pond, and they in turn ship it back to Vulfix-Simpsons. After not hearing any word for awhile (due to bad weather in the UK, turns out), I finally get word from Diamond Edge that Simpsons won't exchange my brush - they claim it's been used and smells of shaving cream! I responded back denying this vehemently, and ask David at Diamond Edge to check with them again - perhaps they mixed up my brush with another? David replies after a few days that Simpsons is adamant the brush has been used, and asks if I just want it shipped back (at my expense).
I explained to David that it should be obvious to anyone who's been around a shaving brush longer than 5 minutes that it had not been used - it hadn't even bloomed! He replied that it didn't look closely at the brush when it arrived back from me, but he'd examine it once it returned from Simpsons.
When he got it back, David was in complete agreement with me, and now stuck in a bad place between a customer & Vulfix-Simpsons. He offered to split the difference in cost with me for exchanging the brush so neither of us got hurt too bad, so kudos (and a public thank you) to him. The whole experience, however, has left a bad taste in my mouth with regard to Vulfix-Simpsons. I doubt any more of their products will grace the shelves of my shave den.
Long live Rooney!
