I'm a new member to the forum and haven't had much experience with the different vendors, but I just had a good experience with West Coast Shaving and want to mention it, for those who might not know what a good outfit West Coast is.
I ordered a couple of different shaving soaps from them and a few hours later wrote to ask if I could add one soap to the order. John wrote an email back saying that that would be no problem. (Already this is good service!)
Being a newbie, of course I was impatient to try these new soaps. More than a week went by and I hadn't received my order. I emailed John asking if he'd shipped yet and, soon after, he replied that he'd shipped the original order almost immediately. At the same time, I also received a second email saying that John had shipped a replacement order.
The second order arrived two days later. No additional charge, no delay, no questions asked. Really great service. Thanks John and West Coast.