Classic Shaving Customer Service

[mcblue]

Hi,

I'm still a newbie and was unknowingly using a Merkur HD for a couple of weeks. I ordered the Merkur Classic on Amazon and instead I got the HD.

Since people rave about the HD as a must-have for beginners, I ordered an HD at Classic Shaving. Upon opening the box (just a box, no plastic or shrink wrap sealing), I realized I now have duplicate razors.

Since it's unused, I've contacted Classic Shaving to inquire about returning it. I've sent two email messages already (the first time, I didn't read their return policy so for the second email, I included the order number, date of order, etc.).

No replies so far. Are they just awfully busy at Classic Shaving (like it's a really small shop) or is this common? Or should I call? (Or should I just send the extra razor and add some supplies as a gift to my brother-in-law?)

-m

[kicker245]

they are a bit slow in responding to emails i've found, when I contacted them in the past it usually took a full day and even then they waited until around 5pm EST to respond

[mcblue]

It's been about 5 days since the first email. I sent the second email last night. Will wait.

I really like Charles of QED by the way. When I ordered, he expressed concern about the Da Vinci water breaking because of the cold weather, even if he had to lose the sale (I canceled but I'd definitely buy my supplies from QED in the future).

[mkevenson]

I have contacted them by phone and Email. Nothing but the best service. I sent an Email re a suspected broken part. Charles called me and left a message to call him so we could talk. After talking he ageed and sent a replacement part. I like their service.

[mcblue]

Yeah, I was surprised at the level of effort Charles made for one order.

BTW, Classic Shaving finally replied with an RA#. Am sending back the razor. I guess I just had to put in the required information.

Thanks guys.