Honestly, I have had nothing but good experiences at 3 stores so far. Only one, younger/inexperienced salesman made a mistake. However, he was calling around to other stores looking for the BBB for me. His manager called me back 15 minutes later and said they did have it in their store and she held it for me.
Sienna was my first balm and scent is VERY subjective. I love the scent, as does my wife, and it's part of what hooked me on the whole DE thing. Sandalwood wasn't too bad, but not for me. NOMAD smells like orangutan dong In My Opinion. Also, I believe Sienna has witch hazel and sicne I don't have oily skin, I can forgo Thayer's on a regualr basis.
I caught a nice sale and bought 2 Sienna soap jars and one Sienna balm, for $18 each out the door. I forgot to use my C&E card and they simply asked me to call the 800# and they transferred the sales credit to my card.
I do agree with you that the men's section could be more prominent, but my guess is that there are a small percentage of men who DE shave and we are an even much smaller precentage of their sales. $$$$ talk in retail space.
"Honey, when I die, sell my guns for what they're worth and not what I told you I paid for them." [I]You can substitute DE razor, or other hobby items of interest, for guns as needed...[/I]