I've never bought from there but I've heard so many good things about their company that I wouldn't even hesitate to purchase from them. With that said I know they take the time (again based on what others here have said) to write you a handwritten note thanking you for doing business as well as providing you with samples of products. Hope that helps!
I have purchased several times and this week I plan on buying more from them. There prices are great, the products are great (I recommend there Wesley & Scott A/S balm--they make it and its the best balm I have used), and their customer service is awesome.
If you have any questions about products etc email them. The will go out of their way to help.
I have bought from shavingessentials before and they will be seeing more orders from me. The hand written note and the samples are a great touch. I cannot recommend them enough!