In our mess hall, chefs use large equipment to transport food which I am not sure how you call it- It says they need to change a specific part which you call an encoder! Do you know any provider that we can contact to get help?
There are a few guys here with kitchen experience. Perhaps if you can show us a photo of the machine which you are talking about or provide a more detailed description, someone may be able to help you.
I am working in a military base and taking of photo is strictly prohibited. But I will try to sneak around and send you some photo. Anyway, my friend privately sent this provider, do you think this one could help? Thank you!