About 3 weeks ago, I found Penzance available at P&C. Stonehaven was not available so to get free shipping I ordered 17.5 oz of "Rattray's 7 Reserve" (can't have too much of this in the cellar). Received the box to find the Penzance as I expected and a big ziplock bag of the 7 Reserve that was so dry it would crunch in my hand and I could shake dust out it. I sent it back thinking I would get a fresh batch or a refund. They sent the same bag back to me with a couple of disposable cigar humidipacs in it. Still dry as a bone. Rather than send it back again, I took a shot at re-hydrating it. Spread it out in some huge stainless bowls and covered with wet towels for about 12 hours and although a little better, it was still quite dry. I am afraid to wet it anymore for fear of mold. I jarred it up and will hope for the best in the months to come.
After expressing my dis-satisfaction on their site, we went back & forth and lastly I received the following reply:
"Thank you for contacting Pipes & Cigars. We are sorry you received another dry manufacturers sealed bag. We have made our Merchandising Team aware of the issue so they can contact the distributor. We can process another exchange for the tobacco, but again, it would need to be the same blend which may have the same issue."
Here's a picture of the "Manufacturer's sealed bag"
So, in other words, they can send me another bag of dried out baccy, but it will like be just as bad. If I hadn't have tried to re-wet it myself, I would have stopped payment on the CC and sent it back. No more bulk from P&C. BTW, I have spent over $1,500 with them in the past year.
After expressing my dis-satisfaction on their site, we went back & forth and lastly I received the following reply:
"Thank you for contacting Pipes & Cigars. We are sorry you received another dry manufacturers sealed bag. We have made our Merchandising Team aware of the issue so they can contact the distributor. We can process another exchange for the tobacco, but again, it would need to be the same blend which may have the same issue."
Here's a picture of the "Manufacturer's sealed bag"
So, in other words, they can send me another bag of dried out baccy, but it will like be just as bad. If I hadn't have tried to re-wet it myself, I would have stopped payment on the CC and sent it back. No more bulk from P&C. BTW, I have spent over $1,500 with them in the past year.