Did you try to make a lather yet?
WCS is great to deal with. Here's a thought: I had Biotique Bio Palmyra start to dry out (with a screw-on lid!) as I was using up the tub. Before it got too far, I added a bit of distiiled water and let it sit for a day, then stirred it in. Worked like a charm!Appreciate the responses. WCS is sending me a new tub for free Love them!
So far we have one verified user that says this should NOT look like this. Any other people care to opine on our subject? Any fixes?
It looks like it was possibly frozen at some point.