Has anyone else had issues with shopping there? This is my third time making an online purchase with an issue. It's either an item is out, product delivery delay or lack of response to email. This time, its the two latter.
Hi: I see all the posts here and I cannot disagree. When I started 15 years ago, I put in an 800 number for customer convenience. I was "teaching and advising" on what items to buy. Over the years, I must have taken 20,000+ phone calls. I am here to help people, not to antagonize. I give solid information to all of those that request it. I work 7 days with a minimum of 12 hours each day. I'm finding that the phone calls are non stop now and a good percentage that call, go somewhere else to buy. That burns me. I have added personnel to help in packing orders, but we have a hard time keeping up with the orders that come in. As it says on my website, if your order is sure dated or you need something to ship at once, no one is better at turning on a dime than me. The delays are because WE ARE BUSY. Within the next few weeks, I will be sending an email to all customers that were delayed with a special offer/coupon to be used on your next order. I'm sorry guys, my company and I are doing the best I/we can.
Lee
It sounds like you are a bit upset with people for increasing your sales faster than you can staff for it, as well as for making you work long days. Thats a, shall we say, unique attitude for a business owner to assume - at least publicly, and aimed directly at his customer base..
-s
I am not upset at all!!!! I am ecstatic to have all this business. Believe me and I love what I do!!! I just feel bad that orders are delayed because of growing pains.. I think either you read into wrong or I am conveying what you think. Totally on the contrary. For those that do know me, I LOVE business!!!!!
Lee
It sounds like you are a bit upset with people for increasing your sales faster than you can staff for it, as well as for making you work long days. Thats a, shall we say, unique attitude for a business owner to assume - at least publicly, and aimed directly at his customer base..
-s
What post did you read?
Has anyone else had issues with shopping there? This is my third time making an online purchase with an issue. It's either an item is out, product delivery delay or lack of response to email. This time, its the two latter.
I also had an issue. No shipping notice after a week even through my items were in stock. Lee phoned me in response to my email and said he would hook me up with a blade sampler to fix things. I thought that was very cool. When I received my order, no blade sampler. I haven't visited his site since then.
Made my first order last month. Took two weeks for the order to be processed and shipped out. No notification about the delay at all. Prices were better for the items I ordered compared to everywhere else I checked but not significant enough for me to wait that long. A notification e-mail would have been nice especially since his shipping FAQ states that all orders ship within 72 hours. Theres a huge difference between 72 hours and 336 hours.
ive quit shopping with him because of these issues.
i don't buy from him anymore because of the issues mentioned above. i live in baltimore, the shaving stuff i buy from royalshave, which is located in california, arrives in 3days.
Hi: I see all the posts here and I cannot disagree. When I started 15 years ago, I put in an 800 number for customer convenience. I was "teaching and advising" on what items to buy. Over the years, I must have taken 20,000+ phone calls. I am here to help people, not to antagonize. I give solid information to all of those that request it. I work 7 days with a minimum of 12 hours each day. I'm finding that the phone calls are non stop now and a good percentage that call, go somewhere else to buy. That burns me. I have added personnel to help in packing orders, but we have a hard time keeping up with the orders that come in. As it says on my website, if your order is sure dated or you need something to ship at once, no one is better at turning on a dime than me. The delays are because WE ARE BUSY. Within the next few weeks, I will be sending an email to all customers that were delayed with a special offer/coupon to be used on your next order. I'm sorry guys, my company and I are doing the best I/we can.
Lee
leesrazors.com
516.626.6457
I'm not sure what kind of response you would have liked. He took ownership of the issue didn't make excuses and offered an Avenue if you need stuff right away.As stated above YMMV, but to answer your question I read the post where the vendor responded to a thread on a shaving forum started by someone that was having an issue with his store regarding product outages, delivery delays, lack of response to emails, lack of follow through, lack of communication and general slowness :
With this, which seems to address all the above issues with "it's not my fault".
Im sorry, but nice guy or not, responding (even in part) to the above with "The delays are because WE ARE BUSY." Is not the tone/attitude Im looking for in a vendor. I dont think my interpretation of this reply is some crazy out of left field rant either, regardless of how many (or who) jump me for it.
-s
As stated above YMMV, but to answer your question I read the post where the vendor responded to a thread on a shaving forum started by someone that was having an issue with his store regarding product outages, delivery delays, lack of response to emails, lack of follow through, lack of communication and general slowness :
With this, which seems to address all the above issues with "it's not my fault".
Im sorry, but nice guy or not, responding (even in part) to the above with "The delays are because WE ARE BUSY." Is not the tone/attitude Im looking for in a vendor. I dont think my interpretation of this reply is some crazy out of left field rant either, regardless of how many (or who) jump me for it.
-s