Got really excited about buying some new shave creams so I went to the QED site and ordered almost $80 worth of Taylor's shave creams.
Today I get an email saying they've shipped my order and when I look, the address they've shipped to is different from the one I gave them. I write them about it and get a hostile and confrontational email back from them saying their mailing software changed the address and they have no way of overiding it and implied that it was somehow my fault that this happened. No apology, no regret. Then they say that, although, they've already charged my credit card, they haven't really shipped my package and have hand addressed it to the address I've given them and do I still want it shipped.
One of the things that really burns my butt is when people say they are something and use others to prove their point. When I wrote back to them I expressed my dislike at their lack of courtesy and the reply said that of course they are courteous, they said I should look at all the shaving forums that say so. Well, QED, I'm on a shaving forum and I'm saying you are discourteous.
I'm so tired of people and companies that don't accept responsibility for their actions. If their software changes addresses, and I mean a drastic change, I would expect them to notify me and ask which address to use. Call me old fashioned but I expect this kind of responsibility rather than just mailing a package to an address their software spit out rather than to the one the customer provided. And then to say it's not their responsibility that this happened is unconscionable to me.
I know I'm in the minority because I feel this way but I still think I'm right. I'm old now and have days when I think fearfully of death.. I also have days when I see the direction the world is going and thank God that I am going to die.
Update; They've asked me three times now if I want the order shipped even though I've always said I want it shipped. I think I'm gonna buy my stuff elsewhere.