TWSBI customer service

Evening all,
I know this is going to hurt some people but ummmmm ahem, my name is Leigh and I own a TWSBI.
There, I said it.
I was writing notes today and I somehow managed to break the feed section of my twsbi 580.
I think it may have happened the other day when I went to take the cap off things unscrewed that shouldn't and I just screwed them back.
After the stress of writing a few pages with my not so delicate hands I noticed ink in the grip section where it shouldn't have been.
I checked the pen out and noticed the break.
So I emailed twsbi as to the best way to proceed and got a reply from Philip Wang inside of 10 minutes!
He is shipping a new section over at his cost. Even though he knows I'm not CONUS.
I was very impressed with this level of service and how quickly he got back to me.
Something I think a lot of other companies could learn.

I've never heard a bad word against their customer service.

OTOH, the knock against them is ... "their customer service has to be that good, 'cause their pens keep breaking!"

Well, there ya have it. Bit I'm glad you had such a good customer service experience ... and yes, that's a level of excellence to be copied!

We hear their customer service is great quite a bit, glad they are taking care of it for you

Yep, have only had to utilise their customer service once, top of the line service!

Glad to hear that they are taking care of you.

They have to have stellar service !!!!

Glad to hear it worked out for you

Good on them. Knock on my wood, my girlfriend's mini won't need servicing...