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Thread: Exceptional customer service

  1. #1

    Default Exceptional customer service

    Just wanted to share a great customer service experience I had today.

    Last week I noticed I broke the handle on my brush do to miss use. I contacted Whippeddog to see if it was possible to remove the knot and put it in another handle. But they insisted that they should sent me a new one free of charge and said to keep the old one. Well the package arrived today and the brush is great, but not only did he send me a free brush but they sent me soap sampler too.

    You just don't see customer service like this anymore. So a plus +1 to Whippeddog you made a customer for life.

  2. #2
    Join Date
    Sep 2011
    Location
    Bergen, Norway
    Posts
    1,051
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    8

    Default

    Larry is something else!
    I'm Svein. Doing the 2014 gentlemanly shenanigans!L.I.L.Y.H.I.

  3. #3
    Join Date
    Jul 2012
    Posts
    118

    Default

    Larry is a great gent! It's people like him that really make this all worth it!

  4. #4
    Join Date
    May 2012
    Location
    Stockholm, Sweden
    Posts
    312

    Default

    Larry is absolutely fantastic! I bought a half-seen razor from him and just politely asked if he knew a good way to remove some of the rust on the blade since it was a bit corroded close to the pivot and he paid to have it restored and sent me another straight I could use meanwhile and let me keep it so he really has A+++ customer service. He also has extremely good shipping fees!

  5. Default

    Awaiting a brush Whipped Dog is sending to replace one he sent earlier which had a problem.

    No hesitation, as soon as I emailed him he created and shipped the replacement.

    So +1 on all the above glowing comments.

  6. #6
    Join Date
    Feb 2012
    Location
    Western NY
    Posts
    1,027

    Default

    Customer service as good as Larry's is rare these days. Glad it worked out for ya.
    Please don't tempt me to buy anymore.

  7. #7
    Join Date
    May 2012
    Location
    Rio Rancho, NM
    Posts
    808

    Default

    Not to mention how fast he ships 'em out, too!

  8. #8

    Default

    If I ever need a straight this is where I'd go. His reputation is awesome.

  9. #9
    Join Date
    Sep 2011
    Location
    Bergen, Norway
    Posts
    1,051
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    8

    Default

    Quote Originally Posted by rxonmymind View Post
    If I ever need a straight this is where I'd go. His reputation is awesome.
    You already need a straight, you just don't know it yet
    I'm Svein. Doing the 2014 gentlemanly shenanigans!L.I.L.Y.H.I.

  10. #10
    Join Date
    May 2012
    Location
    Saskatchewan, Canada
    Posts
    19
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    7

    Default

    I have to agree with eveyone else. I had heard great comments about Larry in the past so I bought my first straight razor from him today. I made a special request, and in seconds he responded with exactly what I wanted, and at a great price! It is rare to find any business that goes above and beyond these days, but Larry, I salute you! Keep up the great work! I love seeing a business like his thrive.

  11. #11
    Join Date
    Nov 2011
    Location
    Tampa
    Posts
    608

    Default

    It's heartwarming to know that there are so many great vendors out there. My hat's off to all you vendors who help make this hobby a joy.

    Steve

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