Results 1 to 11 of 11

Thread: Exceptional customer service

  1. #1
    Join Date
    Jun 2012
    Posts
    246
    Images
    1
    Mentioned
    0 Post(s)

    Default Exceptional customer service

    Just wanted to share a great customer service experience I had today.

    Last week I noticed I broke the handle on my brush do to miss use. I contacted Whippeddog to see if it was possible to remove the knot and put it in another handle. But they insisted that they should sent me a new one free of charge and said to keep the old one. Well the package arrived today and the brush is great, but not only did he send me a free brush but they sent me soap sampler too.

    You just don't see customer service like this anymore. So a plus +1 to Whippeddog you made a customer for life.

  2. #2
    Join Date
    Sep 2011
    Location
    Bergen, Norway
    Posts
    1,048
    Images
    8
    Mentioned
    0 Post(s)

    Default

    Larry is something else!
    I'm Svein. Doing the 2014 gentlemanly shenanigans!L.I.L.Y.H.I.

  3. #3
    Join Date
    Jul 2012
    Posts
    114
    Mentioned
    0 Post(s)

    Default

    Larry is a great gent! It's people like him that really make this all worth it!

  4. #4
    Join Date
    May 2012
    Location
    Stockholm, Sweden
    Posts
    310
    Mentioned
    0 Post(s)

    Default

    Larry is absolutely fantastic! I bought a half-seen razor from him and just politely asked if he knew a good way to remove some of the rust on the blade since it was a bit corroded close to the pivot and he paid to have it restored and sent me another straight I could use meanwhile and let me keep it so he really has A+++ customer service. He also has extremely good shipping fees!

  5. #5

    Default

    Awaiting a brush Whipped Dog is sending to replace one he sent earlier which had a problem.

    No hesitation, as soon as I emailed him he created and shipped the replacement.

    So +1 on all the above glowing comments.

  6. #6
    Join Date
    Feb 2012
    Location
    Western NY
    Posts
    1,008
    Mentioned
    0 Post(s)

    Default

    Customer service as good as Larry's is rare these days. Glad it worked out for ya.
    Please don't tempt me to buy anymore.

  7. #7
    Join Date
    May 2012
    Location
    Rio Rancho, NM
    Posts
    782
    Mentioned
    0 Post(s)

    Default

    Not to mention how fast he ships 'em out, too!

  8. #8
    Join Date
    Sep 2011
    Posts
    7,497
    Images
    10
    Mentioned
    1 Post(s)

    Default

    If I ever need a straight this is where I'd go. His reputation is awesome.

  9. #9
    Join Date
    Sep 2011
    Location
    Bergen, Norway
    Posts
    1,048
    Images
    8
    Mentioned
    0 Post(s)

    Default

    Quote Originally Posted by rxonmymind View Post
    If I ever need a straight this is where I'd go. His reputation is awesome.
    You already need a straight, you just don't know it yet
    I'm Svein. Doing the 2014 gentlemanly shenanigans!L.I.L.Y.H.I.

  10. #10
    Join Date
    May 2012
    Location
    Saskatchewan, Canada
    Posts
    19
    Images
    7
    Mentioned
    0 Post(s)

    Default

    I have to agree with eveyone else. I had heard great comments about Larry in the past so I bought my first straight razor from him today. I made a special request, and in seconds he responded with exactly what I wanted, and at a great price! It is rare to find any business that goes above and beyond these days, but Larry, I salute you! Keep up the great work! I love seeing a business like his thrive.

  11. #11
    Join Date
    Nov 2011
    Location
    Tampa
    Posts
    747
    Mentioned
    0 Post(s)

    Default

    It's heartwarming to know that there are so many great vendors out there. My hat's off to all you vendors who help make this hobby a joy.

    Steve

Similar Threads

  1. QCS Customer Service
    By BrookR1 in forum Shopping and Deals
    Replies: 12
    Last Post: 02-12-2012, 01:32 AM
  2. A tip of the hat to AOS (P&G) customer service
    By jtb in forum General Shaving Discussion
    Replies: 7
    Last Post: 02-06-2012, 04:56 PM
  3. KMF- Customer Service
    By dieselfuel79 in forum Shopping and Deals
    Replies: 9
    Last Post: 12-12-2011, 10:48 PM
  4. Exceptional Service & deal on MWF from Wingham Wool Work
    By NIKK0 in forum Shopping and Deals
    Replies: 18
    Last Post: 09-14-2010, 09:44 PM
  5. Customer Service!!!
    By danparker77 in forum The Barber Shop
    Replies: 0
    Last Post: 02-19-2010, 07:25 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
By accessing Badger & Blade, you agree to abide by the Terms of Usage. You can find our Privacy Policy here.
Once submitted, any posts, images, or content become the property of Badger & Blade.
Powered by vBulletin® - Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.