Shipping issues with vendor

**sumit** · 06-26-2012, 11:24 AM

Hello. I have heard all good things from whatever I could find on the internet about the vendor Star Shaving. I have been looking at synthetic brushes and want to get one since I am not happy with all of the 2 brushes that I own. They are too floppy and I just cannot tolerate it. I have heard good things about the Frank synthetic shaving brush and the only vendor in the US that sells it in the US is star shaving. I have heard they ship quickly. I have also heard that some people have problems with the knots being crooked and leaning more to one side than the other. Therefore, I made sure to write, "Make sure the knot is perfectly straight" in the seller notes while checking out. However, I have been expecting an email that tells me the item has been shipped for the past 4 days. I ordered last thursday night on the 21st of June and have heard no word form star shaving about my package. I called several times and got lots of rings and then some strange fax-machine sounding noises when I called the number on the website or no answer. I also found another number which I think is Ron Lucas, the owner's, personal number but I found it on theknifegroup.com through a google search. That phone went to the answering machine and I called a couple hours ago. I have been checking my email everyday awaiting the shipment of the brush I very much want to try but I never see it. Sometimes I check multiple times a day and nothing not even a response to the email I sent to [email protected] asking if the package has been shipped yet. I really don't know what's going on. I heard the owner had a surgery a couple of weeks ago, but I haven't heard anything since then. Also, I heard that while he was having surgery, his daughter was fulfilling orders and that was 2 or 3 weeks ago according to information on a forum I found through another google search. If anybody knows what's going on, please tell me because I hope my package isn't lost and I paid the little bit extra for priority shipping.

**paco664** · 06-26-2012, 11:57 AM

i have dealt with them several times and they are one of my favorite vendors.... their service is usually top notch.... must be something wrong....

**sumit** · 06-26-2012, 12:17 PM

I figured, but they wouldn't answer the phone nor was there an answering machine.

**Jim** · 06-26-2012, 12:47 PM

Perhaps they are out of town unexpectedly? Small shops can be affected by things that a larger company can just work through. Excluding the weekend its only been a couple of days.

**zirrow** · 06-26-2012, 01:09 PM

Interesting. I placed an order with them on the 22nd and have not received a shipping notice either (mine was for a strop). I haven't inquired to them yet (I was going to give it another day), but I will post up if I hear something. For the record, I did NOT up my shipping to priority.

**sumit** · 06-26-2012, 01:54 PM

Thanks. You're in oklahoma so I assume the previous post might be true, but I'm not sure why their phone doesnt have an answering machine and instead goes to some series of beeps and noises like a fax machine but more high pitched and strange.

**zirrow** · 06-26-2012, 02:04 PM

I'm curious what phone number on the website you called. I don't readily see a phone number on the their website, so they may not intend for that number to be used for the business and that is why there isn't an answering machine.

**sumit** · 06-26-2012, 02:09 PM

It's in the about us section. I also called a phone number that I found on google and it says Ron Lucas owner of star shaving on theknifegroup.com

**AABCDS** · 06-26-2012, 08:31 PM

I guess what goes around, comes around.

**drocu** · 06-27-2012, 04:46 AM

Originally Posted by AABCDS

I guess what goes around, comes around.

Is this a comment regarding the character of the vendor? I've never purchased from them before but this thread as well as your comment make me wary.

**AABCDS** · 06-27-2012, 05:25 AM

Originally Posted by drocu

Is this a comment regarding the character of the vendor? I've never purchased from them before but this thread as well as your comment make me wary.

No.

**Pebcak** · 06-27-2012, 05:25 AM

Star Shaving is fine, I believe someone in the family was having health issues earlier and they fell behind on orders. There's a thread here somewhere about this but my search-fu is weak today it seems.

**sumit** · 06-27-2012, 08:39 AM

what do you mean what goes around, comes around? In what context?

Originally Posted by AABCDS

I guess what goes around, comes around.

**Pebcak** · 06-27-2012, 09:01 AM

Originally Posted by sumit

what do you mean what goes around, comes around? In what context?

I was wondering that myself. certainly gives the impression that AABCDS has had issues with them doesn't it.

**sumit** · 06-27-2012, 10:45 AM

Good news. They shipped just half an hour ago. I guess they were just fell behind on some orders. I hope my frank synthetic brush will be worth the wait.

**zirrow** · 06-27-2012, 10:49 AM

Originally Posted by sumit

Good news. They shipped just half an hour ago. I guess they were just fell behind on some orders. I hope my frank synthetic brush will be worth the wait.

Excellent news!

AABCDS - would you mind expanding on your earlier comment? Do you have a problem with Star Shaving or with one of the posters in this thread? I feel we're all big boys here and can carry on an adult conversation without sideways glances and vague jibes at someone's integrity.

**jrp316** · 06-28-2012, 10:22 AM

I'm going to keep an eye on this thread too...I ordered a strop from them on Monday and have yet to receive a shipping notice. No reply from their sales email address either.

**jrp316** · 06-29-2012, 03:41 PM

I've just received a reply from them. It seems the owner had surgery recently and they're behind on orders a bit. But they're working to get caught up; just have to be patient.

**sumit** · 06-29-2012, 03:44 PM

I received a reply from them too. However, I didn't ask them anything about the surgery. Did you ask Ron about or did you figure that out the same way I did, from searching on google?