Good Goulet service ...

**Doc4** · 06-13-2012, 04:46 PM

(... again.)

I placed an order a few days ago, which included a sample of Liberty's Elysium. (I saw that the full bottles were sold out but the samples were still for sale, so I figured I was getting the last few drops ... ) I really wanted the sample, BTW.

Anyhow, I got an e-mail from a "Mr. Loompa" (I think his first name was Oompa, but I could be wrong) telling me that the L-E was actually sold out, and offering me options (remove it from order & deduct price, substitute sample, hold order until new ink supply arrives) ... so my order is on hold until the new shipment arrives.

Now, a lot of places would have just filled the rest of the order, shorted the missing product, and given me a refund for my $1.25 or whatever. And I'd have been choked about not getting what I wanted. But these guys went the extra step to chat with me and find out what the best course of action is.

... keep up the good work.

(BTW, there is a reformulation of L-E in the works, to try to make it more waterproof. No time estimate on when that ink will be ready.)

**Dave258** · 06-13-2012, 06:15 PM

The Goulet's and their team are top notch!

**maxman** · 06-13-2012, 06:22 PM

Alwys good to hear these stories.

**the_edski** · 06-13-2012, 07:58 PM

Agreed, they are the tip-top of top notch service!

**Andy** · 06-14-2012, 01:46 AM

Yup, not a bad word about the Goulets!
Fantastic company

**nosedog** · 06-14-2012, 04:59 AM

Precisely the same thing happened to me. I decided to put my order on hold as well, and a few minutes later decided to upgrade to a full bottle of LE. Can't wait.

**gks** · 06-14-2012, 06:55 AM

They're stellar with their support. I've had great experiences with them.

I love the bottle of LE that I have. I think you guys will enjoy it too. I'll be interested in a more waterproof version too. But I don't have a lot of need for that at the moment, so I'll just continue to use the bottle I have :)

**crowdog** · 06-14-2012, 06:58 AM

Gotta add my praise. Alex really fixed me up when I bought the blue ink sample pack and they didn't have one of the brands in stock. Plus she "made" me buy an italic nib for my safari, when she wrote a little personal note on my invoice with the 1.1 nib!!

Marty.

**MrsGouletPens** · 06-14-2012, 10:42 AM

Glad to hear everyone's good experiences!

As for the LE ink, our next shipment is arriving tomorrow. This will be the 'original' formulation. The new one is probably a few weeks away. Thanks for your patience!

**oc_in_fw** · 06-14-2012, 03:15 PM

Originally Posted by crowdog

Gotta add my praise. Alex really fixed me up when I bought the blue ink sample pack and they didn't have one of the brands in stock. Plus she "made" me buy an italic nib for my safari, when she wrote a little personal note on my invoice with the 1.1 nib!!

Marty.

It is a sinister plan to make you buy more

**cvandyke27** · 06-14-2012, 03:47 PM

Got my order in today and Alex must know i like orange and have yet bought an orange ink so what does she do, write on my invoice in orange. I know she does this on pourpose.