Originally Posted by Big_OC
Folks, Oscar isn't complaining. We already sorted that out. :-)
He is just wondering if he could do anything with that rogue handle.
Oscar, I think that the reason we got sidetracked and didn't talk about "restoring" that brush is that in my honest opinion it was FUBAR (A quaint old saying that originated in WWII. Look it up on Wikipedia if you don't know what it means).
I refunded the £45 original cost and the shipping cost even before I answered Oscar's first email and I really didn't expect the return! It wasn't worth returning! I fully expected him to just consign it to the great brush pile in the sky. I also offered a replacement brush free of charge, and this one was chosen, web price £72 with an extra silvertip knot. (Postage at my expense).
The one on the left.
That brush was posted 1st May, and has already made its way over the pond and is in the hands of USPS.
When all is said and done, that was a pretty good outcome. Yes?
As I wrote to Oscar at the time:
So.... back to the matter of that rogue handle. I still have no idea what caused the problem in the finish. (I wish I did!). But I haven't seen that problem before.
I work on the principle that I know what it would feel like if I had bought something and it went wrong. That sinking feeling in the pit of the stomach, and wondering how to handle the problem, expecting “It’s your fault for....” [whatever].
From my point of view making the things, I just like people to be 100% happy, and if I can solve a problem just by being reasonable, then I’ll do it. People are more important than a lump of wood and a bit of wild animal hair, or the money (although that matters). Sure, things go wrong from time to time. So far I have replaced just four items out of the 1,176 (shaving brushes, pens, etc.) that I have made to date. Plus two other brushes where the owners had broken the handles by accidentally throwing them at the sink when they were flicking out the water. I just replaced them. It doesn’t matter. The disappointment was still the same, and it was possible for me to solve the problem, so why not?
My suggestion: find someone with a great throwing arm who can hurl it into the distant scenery, where it will eventually return to nature.
It would be possible to sand it down, although that acrylic finish is pretty hard stuff. Part of the problem with refinishing it, is that the acrylic will have actually soaked INTO the surface of the wood too. If you sand it down you will get white acrylic dust. When you start getting wood dust.... stop sanding. That will leave the surface layer of wood which should still actually be waterproof.
If you sand into the wood, then just oil the wood, (linseed oil), or put on a proper hand rubbed finish with Danish Oil or... better still “Tru-Oil”, which is the stuff they use on gunstocks.
Last edited by Neep; 05-03-2012 at 02:49 PM.
[URL="http://www.pensoftheforest.co.uk/shaving/shaving-brush.html"]Rod Neep - Maker of Brushes[/URL]