I learned the hardway about Dovo not standing behind what they make and a crappy dishonest vendor to boot. Like it has been said and I cannot say this enough when your going to spend decent coin on a straight make sure you use a good vendor known for putting the customer first and not sticking them with a bad razor if you unfortunate to be one of the unlucky ones. . If you look., it's not hard to find complaints but that goes for a lot of things. There are lots of people happy with their straights too. I have talked with several vendors about my bad experience and nit wanting to ever buy a new straight razor after that occurred. I have always been told they'd do whatever it took to earn my trust and business including taking a razor back if I wasnt happy. I haven't needed to use promise that but it's nice to know that vendors will put it in writing and go above and beyond if you ask/need em to.