--Jon. "Love me some 14s"
Bengkia, call the company. If it is too expensive use Skype as it is very cheap. It is much easier to get something fixed over the phone than over email. Good luck.
Its simple as that. Two emails over the course of a year indicates that you didn't really care. The vendor should have done more though, and you should have received the razor or a refund.
Life is infinitely stranger than anything which the mind of man could invent.
If you are serious about it being a year, and you had already paid them, I would contact a Moderator. Tell the moderators what has happened, send them what proof you have of payment, I'm willing to bet it wouldn't take them but a day or two to have you some kind of answer!!! Anyway that's my 2 cents..................JR
If I had any idea I was going to live this long....................................
Proud member of the "Banned for life of that other forum" club.
When I have had problems with an Internet credit-card purchase that has been charged to my account with no product received after a few contacts about the problem, I have arranged to "contest" the bill via my credit-card company. That means my credit-card company discusses the matter with the vendor in question and threatens to take legal action on their own. It's only happened two times; but in both cases, the money was refunded to my credit card.
Last edited by Alum of Potash; 02-11-2012 at 10:46 AM.
Wales is not like Arkansas in any way (with apologies to John Cale).
I can vouch for Lee - something here is terribly wrong. He is not the person to stiff anyone for any reason, let alone a Merkur HD. When I contacted him and requested a donation for solders in Iraq he sent me a parcel that was so jammed packed full of razors it blew me away. Also - he's always been a pleasure to deal with on a person 1-1 basis (and I'm not a constant customer making big purchases). He's called me on the phone to discuss shaving technique and product info - he's done that repeatedly over the years.
If there is a problem with an order with Lee's - it's a glitch and/or a malfunction or something like that. A bad experience for the buyer for sure, but I'd bet dollars to donuts that he'll do his best to make it up somehow.
Classic has always been slow to repsond to me but they have always responded. I've done minimal business with them but I've had no issues at all except the delays in communications.
I agree - if there is a delay on a Razor - common with special pieces - they should pick up the phone and let you know. Not doing so - IMO - is a terrible practice that is usually the result of sloppy record keeping more often than not. Usually - these smaller companies have to work overtime to handle selling what is a niche-market set of products, and keep thier websites going. One or two of them are one-man-bands.... with no staff to rely on to keep the loose ends attended to.
I"m not making excuses - I'm just saying how it is. When we deal with Macy's we get all the bells and whistles, when we deal with smaller venues we have compromises to factor in. What we - usually - do get (among things) is the ability to obtain products that aren't all that readily available. Ever try to buy Cella or Shark blades at Macys? Ain't happening.
Again - no excuses - these stories are borderline horrific and these two gentlemen need to be compensated justly. But - my belief is that both situations are not the result of malicious intent.
As inconvenient as it is, if this was happening to me - I would get on the phone and call until I got someone to talk to in-person. No messages, no emails, just a one-on-one conversation to get the paperwork back on track. I would have the order number, and payment info ready before making the call too... that way there is no room for a call-me-back-later with the info thing.
2 emails?? That's it?? And then you post this?? Emails get lost, or go to spam. Sometimes they are deleted accidentally. Mistakes are made. And this isn't a case where we have a crook. Many people like Lee.
I don't know why you didn't call him or fax him. The number is below.
Phone: (516) 626-6457
Toll-Free: (800) 503-5001
Friends Don't Let Friends Shave with Williams.
Last edited by NewbieRedux; 02-11-2012 at 02:40 PM. Reason: Additional text
"Stay clean-shaven, my friends." - the most interesting barber in the world
It's up to Classic to make this right, and answer emails/phone calls/etc. in a timely and efficient manner.
The OP has every right to post his experience. He did nothing wrong. He ordered something, paid for it, and tried a couple of times to find out what happened when it never arrived.
The OP is understandably upset, and jumping through hoops only makes it worse. No one's faulting him for that.
As for Newbie's situation, the point is that no one knows what happened to the package. Maybe it DID ship and it simply got lost because, you know, shipping companies never make mistakes. Two emails (an unreliable method of contact, at best) isn't the way to handle it. Pick up the phone. You live close by, go by the store. I can't count the number of times I've missed emails coming or going due to weird filters or simple internet gremlins. It happens.