This is the last time I ever order anything from Classic Shaving!

[global_dev]

In my opinion, two attempts were plenty. I didn't want to harass him for a relatively small amount. Like I said, I was new to the B&B community at the time, and didn't want to rock the boat. I felt that now was a good opportunity to relate what happened.

i was relatively new to B&B when a very well-regarded vendor tried to stiff me (and others) for a decent sum.. I called him, left 2 or 3 voicemails, left 2 or 3 emails; however i asked some questions here, PMs to some mods to look into it, called the credit card company who quickly responded. in the end, it was a mess and debacle, but i definitely was rocking the boat, but tactfully, and others who were afraid to speak up had a bit of info to use instead of waiting and wondering...

[Prof. Moriarty]

Bengkia, call the company. If it is too expensive use Skype as it is very cheap. It is much easier to get something fixed over the phone than over email. Good luck.

In my opinion, two attempts were plenty. I didn't want to harass him for a relatively small amount. Like I said, I was new to the B&B community at the time, and didn't want to rock the boat. I felt that now was a good opportunity to relate what happened.

Although technically it is the vendors fault, you could have done more. Being new to the community isn't a valid excuse (as I am guessing you have ordered over the internet before). If somebody did that to me I would politely email once the specified time is up. No reply, resend the email adding that I have already attempted once. Then if I head nothing, I call them. If they give me a good reason, then fine, the matter is resolved. If not I will raise hell for them, as I have paid to be provided with a service, and they have to fulfill it.
Its simple as that. Two emails over the course of a year indicates that you didn't really care. The vendor should have done more though, and you should have received the razor or a refund.

[fine wine]

If you are serious about it being a year, and you had already paid them, I would contact a Moderator. Tell the moderators what has happened, send them what proof you have of payment, I'm willing to bet it wouldn't take them but a day or two to have you some kind of answer!!! Anyway that's my 2 cents..................JR

[Sullybob]

I ordered a Hart Steel Razor/Brush stand from them 2 months ago.
After one month of waiting, nothing arrive.
Send them an email telling them I had yet to receive anything, no reply from them.
Send another couple of emails then they bother to reply there is nothing that they can do and ask me to wait 60 days.
I waiting and after 60 days passed, still never receive anything. Send them a email telling them their deadline is up, still as expected, they don't bother to reply. Send them another email one day later, still they don't bother to reply.
I am damn pissed, treated their customer as a fool.
This is the last time I ever buy anything from them ever again.

I had a similar problem with Classic Shaving, emailing them didn't work. I called them and the sent my package out.

[NewbieRedux]

If you are serious about it being a year, and you had already paid them, I would contact a Moderator. Tell the moderators what has happened, send them what proof you have of payment, I'm willing to bet it wouldn't take them but a day or two to have you some kind of answer!!! Anyway that's my 2 cents..................JR

Thanks for your comments and advice, guys, but I don't even want that razor anymore. I've had my say, and I'm OK with leaving it at that.

[Slash McCoy]

Thanks for your comments and advice, guys, but I don't even want that razor anymore. I've had my say, and I'm OK with leaving it at that.

Of course you should remember that the vendor might appreciate a chance to make things right with you, too.

[VerbaVolant]

I had a similar problem with Classic Shaving, emailing them didn't work. I called them and the sent my package out.

I always thought they suppose to do just that, mail the order after the funds secured. You should not have to email nor call a vendor after the payment is processed.

[VerbaVolant]

Of course you should remember that the vendor might appreciate a chance to make things right with you, too.

Always a good advice!

[Alum of Potash]

When I have had problems with an Internet credit-card purchase that has been charged to my account with no product received after a few contacts about the problem, I have arranged to "contest" the bill via my credit-card company. That means my credit-card company discusses the matter with the vendor in question and threatens to take legal action on their own. It's only happened two times; but in both cases, the money was refunded to my credit card.

[Gamma]

I can vouch for Lee - something here is terribly wrong. He is not the person to stiff anyone for any reason, let alone a Merkur HD. When I contacted him and requested a donation for solders in Iraq he sent me a parcel that was so jammed packed full of razors it blew me away. Also - he's always been a pleasure to deal with on a person 1-1 basis (and I'm not a constant customer making big purchases). He's called me on the phone to discuss shaving technique and product info - he's done that repeatedly over the years.
If there is a problem with an order with Lee's - it's a glitch and/or a malfunction or something like that. A bad experience for the buyer for sure, but I'd bet dollars to donuts that he'll do his best to make it up somehow.
Classic has always been slow to repsond to me but they have always responded. I've done minimal business with them but I've had no issues at all except the delays in communications.
I agree - if there is a delay on a Razor - common with special pieces - they should pick up the phone and let you know. Not doing so - IMO - is a terrible practice that is usually the result of sloppy record keeping more often than not. Usually - these smaller companies have to work overtime to handle selling what is a niche-market set of products, and keep thier websites going. One or two of them are one-man-bands.... with no staff to rely on to keep the loose ends attended to.
I"m not making excuses - I'm just saying how it is. When we deal with Macy's we get all the bells and whistles, when we deal with smaller venues we have compromises to factor in. What we - usually - do get (among things) is the ability to obtain products that aren't all that readily available. Ever try to buy Cella or Shark blades at Macys? Ain't happening.
Again - no excuses - these stories are borderline horrific and these two gentlemen need to be compensated justly. But - my belief is that both situations are not the result of malicious intent.
As inconvenient as it is, if this was happening to me - I would get on the phone and call until I got someone to talk to in-person. No messages, no emails, just a one-on-one conversation to get the paperwork back on track. I would have the order number, and payment info ready before making the call too... that way there is no room for a call-me-back-later with the info thing.

[goby]

I had the same experience with Lee's Razors that you had with Classic. I ordered a Merkur 34HD well over a year ago; I'm still waiting for it. I sent 2 emails that were never acknowledged. I even thought about paying him an in-person visit, as I am not too far from him. But, at the time, I was brand new to this community and decided to drop the matter. I have had satisfactory transactions with other vendors since then.

I'm sure that many of you swear by Lee's Razors. I wish I could join you, but Lee has lost my business forever.

2 emails?? That's it?? And then you post this?? Emails get lost, or go to spam. Sometimes they are deleted accidentally. Mistakes are made. And this isn't a case where we have a crook. Many people like Lee.

I don't know why you didn't call him or fax him. The number is below.

Phone: (516) 626-6457
Toll-Free: (800) 503-5001

[NewbieRedux]

2 emails?? That's it?? And then you post this?? Emails get lost, or go to spam. Sometimes they are deleted accidentally. Mistakes are made. And this isn't a case where we have a crook. Many people like Lee.

I don't know why you didn't call him or fax him. The number is below.

Phone: (516) 626-6457
Toll-Free: (800) 503-5001

I shouldn't have had to send one email, let alone two. My way of resolving it was to take my business elsewhere, fast. I'm over it and have moved on.

[Baloosh]

I shouldn't have had to send one email, let alone two. My way of resolving it was to take my business elsewhere, fast. I'm over it and have moved on.

Exactly. I can't believe the number of people posting that you should go out of your way, above and beyond, LONG past what should be required... just to get a vendor to do what they're supposed to do in the first place -- ship an order after receiving payment.

It's up to Classic to make this right, and answer emails/phone calls/etc. in a timely and efficient manner.

The OP has every right to post his experience. He did nothing wrong. He ordered something, paid for it, and tried a couple of times to find out what happened when it never arrived.

[TonyH]

Exactly. I can't believe the number of people posting that you should go out of your way, above and beyond, LONG past what should be required... just to get a vendor to do what they're supposed to do in the first place -- ship an order after receiving payment.

It's up to Classic to make this right, and answer emails/phone calls/etc. in a timely and efficient manner.

The OP has every right to post his experience. He did nothing wrong. He ordered something, paid for it, and tried a couple of times to find out what happened when it never arrived.

We're dealing with two different issues here. The OP and Classic, and Newbie w/Lee.

The OP is understandably upset, and jumping through hoops only makes it worse. No one's faulting him for that.

As for Newbie's situation, the point is that no one knows what happened to the package. Maybe it DID ship and it simply got lost because, you know, shipping companies never make mistakes. Two emails (an unreliable method of contact, at best) isn't the way to handle it. Pick up the phone. You live close by, go by the store. I can't count the number of times I've missed emails coming or going due to weird filters or simple internet gremlins. It happens.

[TonyH]

Besides, is Classic Shaving supposed to re-ship or refund previously completed orders every time someone says they didn't receive something? What if they can't verify how far the package made it? Who handled the package once it got to Singapore? Have you tried raising hell with whomever handles mail in your home country?

This applies to Lee as well. How do they know if the package gets to the buyer once it's left? Especially if they never hear about it. Again, email is unreliable. Phone calls are the way to go.