This is the last time I ever order anything from Classic Shaving!

**Bengkia369** · 02-09-2012, 06:43 AM

I ordered a Hart Steel Razor/Brush stand from them 2 months ago.
After one month of waiting, nothing arrive.
Send them an email telling them I had yet to receive anything, no reply from them.
Send another couple of emails then they bother to reply there is nothing that they can do and ask me to wait 60 days.
I waiting and after 60 days passed, still never receive anything. Send them a email telling them their deadline is up, still as expected, they don't bother to reply. Send them another email one day later, still they don't bother to reply.
I am damn pissed, treated their customer as a fool.
This is the last time I ever buy anything from them ever again.

**sp514** · 02-09-2012, 06:45 AM

I hope you can get your money back through your credit card company or paypal.

**Bengkia369** · 02-09-2012, 06:50 AM

Originally Posted by sp514

I hope you can get your money back through your credit card company or paypal.

Anyway its not a big sum of money, but with such company with such attitude, I don't ever want to purchase anything from them ever again.

**jamesspo** · 02-09-2012, 06:51 AM

Did they give any detail on why the order is so delayed? I've ordered a few things, and not had any trouble - although not anything that would be likely to be back ordered. It is annoying (and often a sign of deeper incompetence ) when companies don't communicate well.

**Bengkia369** · 02-09-2012, 06:58 AM

I regret my purchase with them took me 60 days of wait and get nothing! :(
email need to send a couple of times then they bothered to reply!
I should have order directly from Hart Steel!

**italianwjt** · 02-09-2012, 07:06 AM

any update on this?

**Bengkia369** · 02-09-2012, 07:10 AM

Originally Posted by italianwjt

any update on this?

Still no reply from them yet.

**Wid** · 02-09-2012, 07:43 AM

Call them. Your email might be getting caught in their spam filter. I've had zero problems with CS.

**Ptroiani** · 02-09-2012, 09:01 AM

Originally Posted by Wid

Call them. Your email might be getting caught in their spam filter. I've had zero problems with CS.

+1

**Dusty1** · 02-09-2012, 09:21 AM

Originally Posted by Wid

Call them. Your email might be getting caught in their spam filter. I've had zero problems with CS.

Yeah, but still they should be contacting him if the order is delayed.

**Rustonrazor** · 02-09-2012, 11:27 AM

Originally Posted by Dusty1

Yeah, but still they should be contacting him if the order is delayed.

+1, customer service 101.

**NewbieRedux** · 02-09-2012, 02:23 PM

I had the same experience with Lee's Razors that you had with Classic. I ordered a Merkur 34HD well over a year ago; I'm still waiting for it. I sent 2 emails that were never acknowledged. I even thought about paying him an in-person visit, as I am not too far from him. But, at the time, I was brand new to this community and decided to drop the matter. I have had satisfactory transactions with other vendors since then.

I'm sure that many of you swear by Lee's Razors. I wish I could join you, but Lee has lost my business forever.

**Slash McCoy** · 02-09-2012, 03:20 PM

Originally Posted by NewbieRedux

I had the same experience with Lee's Razors that you had with Classic. I ordered a Merkur 34HD well over a year ago; I'm still waiting for it. I sent 2 emails that were never acknowledged. I even thought about paying him an in-person visit, as I am not too far from him. But, at the time, I was brand new to this community and decided to drop the matter. I have had satisfactory transactions with other vendors since then.

I'm sure that many of you swear by Lee's Razors. I wish I could join you, but Lee has lost my business forever.

Wow... I think I would be demanding a refund, for sure. A year is pretty good indication that they intend to stiff you, I am thinking.

**goby** · 02-11-2012, 11:48 AM

Originally Posted by NewbieRedux

I had the same experience with Lee's Razors that you had with Classic. I ordered a Merkur 34HD well over a year ago; I'm still waiting for it. I sent 2 emails that were never acknowledged. I even thought about paying him an in-person visit, as I am not too far from him. But, at the time, I was brand new to this community and decided to drop the matter. I have had satisfactory transactions with other vendors since then.

I'm sure that many of you swear by Lee's Razors. I wish I could join you, but Lee has lost my business forever.

2 emails?? That's it?? And then you post this?? Emails get lost, or go to spam. Sometimes they are deleted accidentally. Mistakes are made. And this isn't a case where we have a crook. Many people like Lee.

I don't know why you didn't call him or fax him. The number is below.

Phone: (516) 626-6457
Toll-Free: (800) 503-5001

**Slash McCoy** · 02-09-2012, 03:17 PM

I have ordered twice from them. Once for a restored Boker that caught my eye, and once for several coffins, and no probs. However, I will be watching this thread with interest. Possibly there is some personal tragedy or difficulty at the cause, but I do think they owe you a detailed explanation. A refund is in order, I think, and I would now be asking for that, in lieu of explanation and immediate shipping.

**TonyH** · 02-09-2012, 03:19 PM

Perhaps it's a matter of international shipping/communication problems?

**Sullybob** · 02-10-2012, 05:59 AM

Originally Posted by Bengkia369

I ordered a Hart Steel Razor/Brush stand from them 2 months ago.
After one month of waiting, nothing arrive.
Send them an email telling them I had yet to receive anything, no reply from them.
Send another couple of emails then they bother to reply there is nothing that they can do and ask me to wait 60 days.
I waiting and after 60 days passed, still never receive anything. Send them a email telling them their deadline is up, still as expected, they don't bother to reply. Send them another email one day later, still they don't bother to reply.
I am damn pissed, treated their customer as a fool.
This is the last time I ever buy anything from them ever again.

I had a similar problem with Classic Shaving, emailing them didn't work. I called them and the sent my package out.

**VerbaVolant** · 02-11-2012, 10:21 AM

Originally Posted by Sullybob

I had a similar problem with Classic Shaving, emailing them didn't work. I called them and the sent my package out.

I always thought they suppose to do just that, mail the order after the funds secured. You should not have to email nor call a vendor after the payment is processed.

**Alum of Potash** · 02-11-2012, 10:44 AM

When I have had problems with an Internet credit-card purchase that has been charged to my account with no product received after a few contacts about the problem, I have arranged to "contest" the bill via my credit-card company. That means my credit-card company discusses the matter with the vendor in question and threatens to take legal action on their own. It's only happened two times; but in both cases, the money was refunded to my credit card.

**Gamma** · 02-11-2012, 10:55 AM

I can vouch for Lee - something here is terribly wrong. He is not the person to stiff anyone for any reason, let alone a Merkur HD. When I contacted him and requested a donation for solders in Iraq he sent me a parcel that was so jammed packed full of razors it blew me away. Also - he's always been a pleasure to deal with on a person 1-1 basis (and I'm not a constant customer making big purchases). He's called me on the phone to discuss shaving technique and product info - he's done that repeatedly over the years.
If there is a problem with an order with Lee's - it's a glitch and/or a malfunction or something like that. A bad experience for the buyer for sure, but I'd bet dollars to donuts that he'll do his best to make it up somehow.
Classic has always been slow to repsond to me but they have always responded. I've done minimal business with them but I've had no issues at all except the delays in communications.
I agree - if there is a delay on a Razor - common with special pieces - they should pick up the phone and let you know. Not doing so - IMO - is a terrible practice that is usually the result of sloppy record keeping more often than not. Usually - these smaller companies have to work overtime to handle selling what is a niche-market set of products, and keep thier websites going. One or two of them are one-man-bands.... with no staff to rely on to keep the loose ends attended to.
I"m not making excuses - I'm just saying how it is. When we deal with Macy's we get all the bells and whistles, when we deal with smaller venues we have compromises to factor in. What we - usually - do get (among things) is the ability to obtain products that aren't all that readily available. Ever try to buy Cella or Shark blades at Macys? Ain't happening.
Again - no excuses - these stories are borderline horrific and these two gentlemen need to be compensated justly. But - my belief is that both situations are not the result of malicious intent.
As inconvenient as it is, if this was happening to me - I would get on the phone and call until I got someone to talk to in-person. No messages, no emails, just a one-on-one conversation to get the paperwork back on track. I would have the order number, and payment info ready before making the call too... that way there is no room for a call-me-back-later with the info thing.