So before christmas the wife emails GTP about a scuttle cause she wanted to get me something nice (yay).
Anyways their website policy is : Shipping charges on orders sent outside the continental US vary based on weight, destination & package value and thus, we are unable to accurately quote international shipments in real time online. Customers will be contacted via email once we receive the order and given the shipping costs. Nothing will be charged until the order has actually shipped.
She placed an order to get a quote and total cost was about 80 bucks to Canada.
Soon recieved an email,
I left you voice mail last night, but youmight be busy like I am this time of year.
I couldn’t get your credit card towork for your scuttle, could you give me a new number?
And that was it. I told the wife to forget about it cause that's a lot of change and I already got some razo rock stuff (awesome btw) and some straight razors.
Fast forward a month later Kristi gets an email saying her order shipped and she's not happy.
I just went to check my email today and noticed an email from you stating that something had been shipped, so being curious I checked my credit card and noticed that I had also been CHARGED for something.
Something that I did NOT order, something that I have no idea what it even IS. I am beyond pissed off right now to be honest. I know about a month ago I was interested in a scuttle so I entered my credit card and all the information to try and find out how much shipping would cost...but I wasn't actually committing to make a purchase! And furthermore, who goes and charges someone for something a MONTH later??
I am expecting that you will refund my money ASAP.
We do not charge credit cards until we ship, it seems only fair as you shouldn't need to pay for something before it ships. You must have entered the order as it came though as an order and you would have received a confirmation e-mail directly after you ordered. You can refuse your delivery and when it returns I will credit your account.
I just checked through all of my old emails and there is no confirmation email or anything from you guys other than the one email that said my "order" has been shipped. I'm really not impressed that I should have to wait 4+ weeks for my money to be returned for something that I didn't even order.
Now i'm not saying GTP is wrong, but there should have been better communication throughout the buying process, the wife will be disputing this through her CC cause we don't want to pay any outrageous shipping charges.
Just a heads up.