My ARC head turned up yesterday. It had got stopped at UK customs so I got clobbered for VAT and their admin charge. I only bought a head for $40 and Weber put $70 on the customs declaration meaning I got stung for the full amount.
My head wasn't terrible, but it has a few wrinkles and scratches on it. I have a 'first generation' DLC head to compare it against and there is definitely a difference in finish between the two.
Well, firstly to give credit to Weber. They responded within a few hours to my email and have refunded me the excess customs charges so that's good. They didn't respond to my points about the finish of the head though.
In respect to the head, mine isn't really badly scratched but it certainly isn't flawless and if it was a UK company I would probably be asking to return it. As it is I just cannot be bothered to go through the faff of returning it to the US and possibly incurring another set of customs charges on the return. It won't affect the way it shaves of course, but it's still annoying.
DE shaving, and lovin' it, since May 2011.