Thats a lot of BS, ebay has great records as does Paypal, I was giving the seller the benefit of the doubt until now, he is stalling
ken
Horrible eBay Seller --
- Thread starter Pioneer
- Start date
Thats a lot of BS, ebay has great records as does Paypal, I was giving the seller the benefit of the doubt until now, he is stalling
ken
It's not only the money, but also the upset at not owning something that you may not be able to get elsewhere. It's a sense of loss.
- Thread starter
- #43
Final Update: Seller refunded all money today.
Question - Should I leave feedback, and, if so, what? Neutral and add something about the shipping, etc., positive for honoring a bad deal? Negative and mention the problematic shipping/damaged goods? Or none? Really hate to crucify the guy for this, but it was a pretty serious oversight/error. And I'm still bummed about the OS mugs...
So I ask who I would trust in these matters: the members of B&B. Since we all have a stake in this affair, in some way or another, what do you all think would be fair - for both seller AND potential buyers?
Question - Should I leave feedback, and, if so, what? Neutral and add something about the shipping, etc., positive for honoring a bad deal? Negative and mention the problematic shipping/damaged goods? Or none? Really hate to crucify the guy for this, but it was a pretty serious oversight/error. And I'm still bummed about the OS mugs...
So I ask who I would trust in these matters: the members of B&B. Since we all have a stake in this affair, in some way or another, what do you all think would be fair - for both seller AND potential buyers?
Glad you got a refund. 
Still greiving that you lost 4 OS Mugs.
Still greiving that you lost 4 OS Mugs.
As I see it, the two camps are
There are good reasons to hold either view, but ultimately it's up to your gut.
This is what I would do.
Neutral: "Glass items arrived broken due to poor packaging, but seller was responsive to concerns."
- What counts is how the seller handles a problem, not the problem itself.
As long as he made it right within a reasonable time frame, you shouldn't ding him on feedback.
- Some errors warrant negative or neutral feedback no matter how the seller handles the situation.
There are good reasons to hold either view, but ultimately it's up to your gut.
This is what I would do.
Neutral: "Glass items arrived broken due to poor packaging, but seller was responsive to concerns."
I would would do as you have suggested and leave neutral feedback that warns potential future buyers that the seller does not take appropriate measures for the packaging of fragile items.
I think it ended in a positive manner, so I would leave positive feedback with the comment mentioning the poor packaging issue. But I can see leaving a neutral as well, but the seller made his mistake and corrected it and he is the one that has paid for it. I don't believe in piling on.
-jim
I can see leaving neutral feedback, if any. Just state the seller handled it properly with the refund. Don't be surprised if the seller asks to completely eliminate the sale (like it never happened). I have had the latter happen to me a couple times and I was cool with it. It's all up to you.
I would give him positive feedback if I was in that situation. He didn't make you do anything unreasonable and you got your money back. In the comment you could add something about the item arriving broken but the seller resolving everything. There's really no grounds to give him negative feedback.
You had a neutral experience. You (essentially) paid no money and received no product.
Leave feedback as "Neutral" and say that the purchased item broke en route and you received a refund.
QED
Leave feedback as "Neutral" and say that the purchased item broke en route and you received a refund.
QED
Whenever I sold stuff on eBay, I'd wait to leave feedback for the buyer when they either left feedback or let me know they'd received the item and were happy with it. I expected the same from sellers when I was buying.
This is because there is one more thing required of buyers: Don't be a complete tool. If you've ever sold on eBay or worked in retail, you know the guys I'm talking about. They try to haggle with you after the sale, or they'll pull some crap like complain what you sold them was broken, and when they return it, they send you back a different item. That kind of monkey business. Those guys deserve negative feedback, and you can't give it to them if you leave them a positive as soon as they pay.
I think I see the source of the problem here....
I agree on the Positive feedback. Send him an eBay msg admonishing him on packing practices, but let him know that you left a positive feedback because of his responsiveness.
Call it a draw, and move on.
-- John Gehman
This seems most appropriate and also the most accurate reflection of the events. As long as you clearly state that you were refunded in full.
The seller handled an unfortunate situation positively. I can understand someone believing bubble wrap woud be good enough.
Call it a draw and move on he lost money you did not. Sometimes things get broken in the mail sometimes you hire people that package your goods wrong. If the seller makes it right give him the benefit of the doubt we all make mistakes. He did better then most retail stores who would look at you and laugh. Go have a nice shave and remember you are better then those angry cart shavers. Lol
+1
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