I've paid hard-earned money to other people who have paid their hard-earned money to get a M&F brush. I've just come to accept that Lee is "delightfully" enigmatic. Say what you will, but NOBODY who has read this thread should contact Lee expecting super-fast turnaround and problem-free communications. In all seriousness, and I'm absolutely NOT saying this to be derisive or dismissive, but you should absolutely consider Lee's quirks as one of the defining parts of an M&F brush.
It's like ordering a red car, then complaining when it's red. Again, not trying to be dismissive - I share in your frustrations as I have never been "chosen" by Lee... But if you can't accept maybe getting the wrong brush, or maybe not getting a return email, then you should probably buy a Thäter, Simpson, Shavemac, Rudy Vey, etc. They're all very fine brushes, and you'll have a much more predictable time getting one. However, if you can tolerate, or even appreciate Lee's quirks, there is no better shaving brush to be had.
I don't have a problem with getting the wrong brush, I have a problem with not responding to someone who has paid you money for said brush. He can run his business how he likes but I think it's helpful to warn others of the pitfalls of ordering from him once the purchase is made. I could care less if he never responded to me at first, this is customer care afterwards but I digress, I've derailed the thread so back on topic for me.