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  1. #1801
    Join Date
    Aug 2006
    Location
    Florence, Al
    Posts
    353
    Images
    1

    Default

    Lee usually is quite prompt in responding to e-mails. Most of mine have had a response 24-48hrs. However, I believe he is not in the shop on mon/tues, family duty. Regards, Bradley

  2. #1802
    Join Date
    Oct 2009
    Location
    Massachusetts
    Posts
    2,635

    Default

    Quote Originally Posted by Pgg365247 View Post
    I am certain the Mr Sabini is very busy these days with all the orders he is receiving. Having said, I was wondering how long it typically takes to hear back from him when you e-mail him for a custom order request. My SBAD is almost at an uncontrollable level right now. It has only been about 24 hrs since I emailed Lee but the Rooney Heritage "Stubby" 2XL in the imitation Jade is calling to me. I desperately am trying to hold out for Lee to make me a brush but if I don't hear from him by the end of the week I am afraid I will cave to my SBAD. Any feedback on the typical time frame for Lee to respond to e-mails will hopefully relieve my SBAD flare up. Thanks!
    I just heard from Lee today regarding an update on the completion and shipping date of a brush in response to an e-mail I sent last Wednesday. Usually, his turn-around is under 48 hrs, but he can take longer. He does have a new child (about one) and family to balance and I'm sure a lot of inquiries and orders to prioritize and reply to. Lee is 100% reliable and a good guy, so don't worry. You may want to also try sending from a different account if you are using one with a tight spam filter. Some of the e-mails he has sent to my law firm account have ended up blocked for me. I've been using my Gmail account more recently.
    Best,
    Mike

  3. #1803
    Join Date
    Oct 2011
    Location
    Northern Virginia
    Posts
    459
    Images
    7

    Default

    Quote Originally Posted by nEver-Ready View Post
    I just heard from Lee today regarding an update on the completion and shipping date of a brush in response to an e-mail I sent last Wednesday. Usually, his turn-around is under 48 hrs, but he can take longer. He does have a new child (about one) and family to balance and I'm sure a lot of inquiries and orders to prioritize and reply to. Lee is 100% reliable and a good guy, so don't worry. You may want to also try sending from a different account if you are using one with a tight spam filter. Some of the e-mails he has sent to my law firm account have ended up blocked for me. I've been using my Gmail account more recently.
    Thanks guys!

  4. #1804
    Join Date
    Nov 2010
    Location
    Valley City, OH
    Posts
    2,848

    Default

    Quote Originally Posted by Pgg365247 View Post
    I am certain the Mr Sabini is very busy these days with all the orders he is receiving. Having said that, I was wondering how long it typically takes to hear back from him when you e-mail him for a custom order request. My SBAD is almost at an uncontrollable level right now. It has only been about 24 hrs since I emailed Lee but the Rooney Heritage "Stubby" 2XL in the imitation Jade is calling to me. I desperately am trying to hold out for Lee to make me a brush but if I don't hear from him by the end of the week I am afraid I will cave to my SBAD. Any feedback on the typical time frame for Lee to respond to e-mails will hopefully relieve my SBAD flare up. Thanks!
    It really depends on when you get him...he's 5 hours ahead, so if you email at 6pm (and he's in bed because it's 11pm) you may get buried overnight by other emails...sometimes a friendly reminder is helpful...if it's been a few days and you are ready to pay/buy, email again, tell him you are ready to pay/buy, and he should get back to you...he is really busy with his family as well (young child, wife, etc.)
    - Nathan

  5. #1805
    Join Date
    Jan 2012
    Location
    UK
    Posts
    2,296

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    Why does Lee not have a website, I have been curious about that for a while.
    Life is infinitely stranger than anything which the mind of man could invent.

  6. #1806
    Join Date
    Nov 2010
    Location
    Valley City, OH
    Posts
    2,848

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    Quote Originally Posted by Prof. Moriarty View Post
    Why does Lee not have a website, I have been curious about that for a while.
    Too busy to make one I guess...no need due to plenty of word of mouth advertising...I'll ask him the next time I email him.

    Where in the UK are you? Near London? You should go visit if you are close and he'll let allow visitors.
    - Nathan

  7. #1807
    Join Date
    Jan 2012
    Location
    UK
    Posts
    2,296

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    Quote Originally Posted by PozzSka View Post
    Too busy to make one I guess...no need due to plenty of word of mouth advertising...I'll ask him the next time I email him.

    Where in the UK are you? Near London? You should go visit if you are close and he'll let allow visitors.
    Yea I live in London, where would he be so I could visit?
    Life is infinitely stranger than anything which the mind of man could invent.

  8. #1808
    Join Date
    Nov 2010
    Location
    Valley City, OH
    Posts
    2,848

    Default

    Quote Originally Posted by Prof. Moriarty View Post
    Yea I live in London, where would he be so I could visit?
    CHeck his website! haha (just kidding)...

    you'll have to email him and ask...I'm not sure exactly. I was in London a few weeks ago, but didn't have time to track him down...and I later found out he was sick that week, so it wouldn't have made a difference.
    - Nathan

  9. #1809
    Join Date
    Jan 2012
    Location
    UK
    Posts
    2,296

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    Quote Originally Posted by PozzSka View Post
    CHeck his website! haha (just kidding)...

    you'll have to email him and ask...I'm not sure exactly. I was in London a few weeks ago, but didn't have time to track him down...and I later found out he was sick that week, so it wouldn't have made a difference.
    Might do that, thanks for the info.
    Life is infinitely stranger than anything which the mind of man could invent.

  10. #1810
    Join Date
    Jul 2010
    Location
    Baton Rouge,LA
    Posts
    612

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    It usually takes about a week for Lee to get to my initial e-mails. He was out yesterday for his birthday.

  11. #1811
    Join Date
    May 2011
    Posts
    1,808
    Images
    36

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    For those that have bought from Lee, have you received shipping info? We exchanged some emails and I bought one he had available. He gave me payment info and I sent him the payment. Then I sent a followup email telling him the money was on the way and to let me know when it arrives. That was 10 days ago and I haven't heard from him since. Sent him another email yesterday asking to let me know if he had shipped yet or when he expected to shipe and no answer to that yet, although it's only been a day for that one. If he normally just ships and then doesn't send a tracking number, or anything saying the brush is on its way, then I guess all is well. I just find it odd that I have not received any communication from him since I paid for the brush about 10 days ago.
    Jim

  12. #1812
    Join Date
    Nov 2010
    Location
    Valley City, OH
    Posts
    2,848

    Default

    Quote Originally Posted by jwilock View Post
    For those that have bought from Lee, have you received shipping info? We exchanged some emails and I bought one he had available. He gave me payment info and I sent him the payment. Then I sent a followup email telling him the money was on the way and to let me know when it arrives. That was 10 days ago and I haven't heard from him since. Sent him another email yesterday asking to let me know if he had shipped yet or when he expected to shipe and no answer to that yet, although it's only been a day for that one. If he normally just ships and then doesn't send a tracking number, or anything saying the brush is on its way, then I guess all is well. I just find it odd that I have not received any communication from him since I paid for the brush about 10 days ago.
    If you ask, he might be able to find the customs number (USxxxxxxxUK) or whatever the country codes are...I've never bothered to ask except one time when it took like 3 weeks for no reason and I found out it had been sitting at the post office for 2 weeks and they didn't leave the pink "we missed you" card.

    If you need it, ask.
    - Nathan

  13. #1813
    Join Date
    Nov 2011
    Location
    New Jersey
    Posts
    652

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    This was my experience as well. However, it was all good and the brush showed up just fine. My conclusion? A really reliable guy, just kinda busy makin' brushes, not managing his customers' angsts.

    QUOTE=jwilock;3854510]For those that have bought from Lee, have you received shipping info? We exchanged some emails and I bought one he had available. He gave me payment info and I sent him the payment. Then I sent a followup email telling him the money was on the way and to let me know when it arrives. That was 10 days ago and I haven't heard from him since. Sent him another email yesterday asking to let me know if he had shipped yet or when he expected to shipe and no answer to that yet, although it's only been a day for that one. If he normally just ships and then doesn't send a tracking number, or anything saying the brush is on its way, then I guess all is well. I just find it odd that I have not received any communication from him since I paid for the brush about 10 days ago.[/QUOTE]
    Tondeo ergo sum. -BOBN-

  14. #1814

    Default

    It's been snowing like crazy I hear
    (_(\/)_) I K E

  15. #1815
    Join Date
    May 2011
    Posts
    1,808
    Images
    36

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    Quote Originally Posted by jwilock View Post
    For those that have bought from Lee, have you received shipping info? We exchanged some emails and I bought one he had available. He gave me payment info and I sent him the payment. Then I sent a followup email telling him the money was on the way and to let me know when it arrives. That was 10 days ago and I haven't heard from him since. Sent him another email yesterday asking to let me know if he had shipped yet or when he expected to shipe and no answer to that yet, although it's only been a day for that one. If he normally just ships and then doesn't send a tracking number, or anything saying the brush is on its way, then I guess all is well. I just find it odd that I have not received any communication from him since I paid for the brush about 10 days ago.
    Well no sooner to I begin to wonder and ... an email shows up saying it's on its way.
    Jim

  16. #1816
    Join Date
    Nov 2007
    Location
    Winterset, Iowa
    Posts
    1,714
    Images
    18

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    Not too long ago I asked about a 1XL type brush with a longer handle. I got several suggestions.

    This fine brush came on the 2nd and has been sequestered by SWMBO until yesterday, Valentine's Day. I test lathered it last evening, used it this morning.

    I think it's a keeper!

    Pre-Bloom:



    Post-Bloom (1 shave):

    http://
    Last edited by MaxP; 02-15-2012 at 06:58 PM.
    Regards,
    MaxP

  17. #1817
    Join Date
    Aug 2011
    Location
    Anywhere but here!
    Posts
    2,120
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    That looks amazing! Soft and firm, quite like a Rooney Heritage XL.
    I have not failed. I've just found 10,000 ways that won't work. - Thomas A. Edison

  18. Default

    My barrel is a shedder. Shedded about 60 hairs in 3 uses and it seems that this wont stop. Lee doesnt answer my mails. I asked about a beehive and what to do with that barrel. I mean 60 hair isnt much compared to the density but none of my other mfs shed more than 3 hairs at all.
    timo

  19. #1819
    Join Date
    Aug 2011
    Location
    Anywhere but here!
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    2,120
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    Mine shed 2 hairs recently. Found it really odd. I also have emailed Lee twice and heard nothing. Found it odd since my first brush was such quick and immediate feedback. Ohwell, glad I own one - two would just be better. :)
    I have not failed. I've just found 10,000 ways that won't work. - Thomas A. Edison

  20. #1820
    Join Date
    Jan 2012
    Location
    UK
    Posts
    2,296

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    Quote Originally Posted by Malakas1981 View Post
    It's been snowing like crazy I hear
    Here in London? No, not really. It snowed on two occasions but nothing as severe as last year.
    Life is infinitely stranger than anything which the mind of man could invent.

 

 

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