Cracked L'occitane bottle.....New bottle?

**whiskerlips** · 07-31-2010, 10:53 AM

I'm sure this has been addressed before but I could not find anything using the search function.

Yesterday my fiancée picked up a bottle of L'occitane at the mall. She left the bottle in her car while having dinner with a friend. When she got home last night the bottle has all these little cracks now from being in the hot car. And it's just slightly leaking.

Where can I find a decent 100ml atomizer to decant this into?

Too bad too because I really like L'occitane's atomizers.

**john parker** · 08-01-2010, 07:23 AM

I know that Whole Foods in my area sell atomizers. Others here and on Basenotes have recommended accessoriesforfragrances.com, which has a wide assortment of sizes and styles. Best of luck!

As an after thought, would L'Occitane exchange it? I'm not sure I can imagine how hot it would have to get in the car for the bottle to crack!

**inspectoring** · 08-01-2010, 10:09 AM

did you try talking to the store? May be they can swap the bottle for you ? As I travel back and forth a lot between NJ and upstate NY and I always leave my stuff in the back seat in this summer - never had a problem. The bottles should be able to withstand the summer heat IMHO.

**whiskerlips** · 08-06-2010, 06:44 AM

Thanks for the responses. I've tried the Whole Food atomizers before, but I wanted something different.
As far as swapping out at the store, it seems I already irritated the staff there by buying the L'occitan, then swapping it for the Verbena, then swapping it back to L'occitan. I have already tried their patience.

Oh, and it gets damn hot in a car in this Atlanta heat.

**Comet** · 12-29-2012, 06:04 AM

My wife had a bottle of Verbeena crack and half a bottle leaked out too. I took it back to the store and they refused to do anything. They lost a good customer, since I routinely got her shampoos, conditioners, moisturizers and perfumes.

**Alaskan Snowmonkey** · 12-30-2012, 08:14 PM

Originally Posted by Comet

My wife had a bottle of Verbeena crack and half a bottle leaked out too. I took it back to the store and they refused to do anything. They lost a good customer, since I routinely got her shampoos, conditioners, moisturizers and perfumes.

I find their [online] customer service to be appalling. They won't even return comments/inquiries from their own website if they so decide. Great products, snotty customer service. To be fair, I went to one of their stores in Chicago and the DFW airport and got professional service. Unfortunately, I have a bad taste in my mouth now.

**tehtimmeh** · 12-29-2012, 06:32 AM

I'd be hesitant to think it cracked due to the heat... It's possible but very unlikely.

I'd take it back and try to get it exchanged.

**mistercitizen** · 12-30-2012, 11:28 AM

Like, spider web cracks in the glass? That's interesting. Sorry, I don't have any suggestions for where to pick up a replacement atomizer but I know what you mean.... those L'Occitane bottles and atomizers are nice because you can unscrew them and reuse them later. I have an old one that I took the L'Occitane label off of and put an old style witch hazel label on and now I use it to put drugstore witch hazel in. I use it after nearly every shave as a WH spritzer. Anyway, I hope you salvaged the juice and found a replacement bottle. I don't know how much you use the cologne but maybe you could just keep it in a storage container and buy another bottle of L'Occitan and use what you have as a refill down the road. Just a suggestion. You may not go through it very fast.... I guess it all depends on how much you use.

Ben