robin,i also had an issue with a dovo razor and i sent it back saying i would never buy any new razor again,not just a dovo.i have been following this thread from the begining and i just came to an interesing conclusion.if you were working for dovo,i think that i would have bought another razor from them.the point that i'm trying to make is that you come across very professional,very personable and i think that is what we are looking for as consumers,answers to our questions.we know things slip by in a production scenario but we want to be assured that it is being dealt with.saying to someone "return it for refund" is not an answer as far as i'm concerned.robert.