The best think I can think of right now is to echo Scotto's earlier thought:
It's one thing to say "Hey - I've always been treated properly by Charles R." it would be completely another thing to say "You're lying because I've never been treated like you're describing."
I would suggest everyone take a collective deep breath from here on in and stick to the facts. If you have good experiences, continue to share them. If someone has poor ones, share those too. Everyone can make their own conclusions without getting too personal.
Personally, I've always had good service from Enchante and I have also been a user/supporter of their products. Frankly, it was Joel's pictorial "My Foray Into Methodshaving" that demystified the whole process enough for me to take the leap.
Just because my experiences have all been good ones with this vendor does NOT mean that what Joel states didn't happen. Furthermore, because Joel had/has a problem with the vendor doesn't mean you can't do business with them in the future. Facts are our friends.
I do wish that Charles would address this somehow. We have many vendors that particpate in the forum. If he can take the time to send e-mails (and I know he does) then it's no different to post some responses here. Again - I would welcome it from the standpoint of hearing both sides of the story. Based on what I've heard so far, Joel's treatment would certainly seem indefensible.
Many folks (including myself) look forward to Joel's pictorials/reviews. I don't always agree with what he says about a product because what he likes and what I like may differ. That's half the fun. The decision to make that purchase is always mine. In this instance, what stands to be gained by lying about what happened?
For me, watching how this plays out will certainly affect any further decisions I make, however...
[FONT=Tahoma][COLOR=Blue]Howard L. Sheppard
"I wish I were less awkward around strangers. I never know what to say when someone asks me who I am and what in the world I'm doing in their house." -- Andy Ihnatko