murchmb
08-12-2008, 09:34 AM
Copied from a thread at SMF:
Dear Buzz
Thank you for bringing this matter to our attention.
We have been reading the reports on our No 89 shaving soap with great interest and are very concerned that full lathering seems to be a problem.
We have tested the shaving soap after production as a matter of course in Devon where we manufacture and also in London where we have our offices and shop. These tests were very positive and users reported that the lathering seemed very acceptable. It is certainly the case that shaving soap performs less well in high calcium and magnesium content water but general UK water supplies do not seem to cause a problem with lathering of this soap.
However, when we have dissatisfied users of our products we obviously need to find the cause of any complaint and we are researching the base to see if any raw material may be causing the problem. We did change from Tallow Base to Vegetable Base some 7 years ago but actually found the lathering performance of the Vegetable Oil base to be superior to Tallow and our change of base was really driven by a customer demand for less animal derivatives in toiletry products.
Recently there has been a difficulty in obtaining good quality Palm Oils from sustainable sources as much demand for this raw material has arisen due to the move towards increased development and use of Bio Fuels. We are therefore concentrating our research on this raw material to find if the performance of the soap may have been altered due to this oil not performing as it has done in the past.
Our research continues and we are grateful for such thorough input from users of our shaving soap.
Kind Regards, Lucy
Lucy Marsh
Floris Mail Order
E: [email protected]
W: www.florislondon.com
Dear Buzz
Thank you for bringing this matter to our attention.
We have been reading the reports on our No 89 shaving soap with great interest and are very concerned that full lathering seems to be a problem.
We have tested the shaving soap after production as a matter of course in Devon where we manufacture and also in London where we have our offices and shop. These tests were very positive and users reported that the lathering seemed very acceptable. It is certainly the case that shaving soap performs less well in high calcium and magnesium content water but general UK water supplies do not seem to cause a problem with lathering of this soap.
However, when we have dissatisfied users of our products we obviously need to find the cause of any complaint and we are researching the base to see if any raw material may be causing the problem. We did change from Tallow Base to Vegetable Base some 7 years ago but actually found the lathering performance of the Vegetable Oil base to be superior to Tallow and our change of base was really driven by a customer demand for less animal derivatives in toiletry products.
Recently there has been a difficulty in obtaining good quality Palm Oils from sustainable sources as much demand for this raw material has arisen due to the move towards increased development and use of Bio Fuels. We are therefore concentrating our research on this raw material to find if the performance of the soap may have been altered due to this oil not performing as it has done in the past.
Our research continues and we are grateful for such thorough input from users of our shaving soap.
Kind Regards, Lucy
Lucy Marsh
Floris Mail Order
E: [email protected]
W: www.florislondon.com