West Coast Shaving has a new site!

[letterk]

I'm sure a lot of you have already noticed, but we relaunched our website last weekend. It's entirely new, built on a fantastic shopping cart. Most importantly, I believe the shopping and checkout should be much simpler and straight forward. Additionally, there are a lot of new features like reviews, wish lists, gift registries, and much more. Very soon we will be opening up our affiliate program. If you're interested and want some early info, send me a PM or email. This site also meets new credit card security standards that aren't even in effect yet, so you know you're shopping securely. Check it out and let me know what you think.

WestCoastShaving.com (http://WestCoastShaving.com)

Also, within a couple days, we'll be offering in-store pickup as an option for customers in the area. The store front isn't ready yet, but everyone is welcome come to stop in to take a look at products or chat. If you want to come on by, let me know and I'll make sure someone is there. We'll be having an open house within the next month or so when we open the doors officially.

Keep an eye out over the next week. I will be adding over 40 new products with more on the way.

[greenerock]

I really like the new site. It's definitely one of my favorite places to shop.:thumbup:

[bandit82ta]

Wow Congrats on the store front coming and I really like the look for the new web front.

[bythbook]

...ahhhhh

I see... you're trying to make shopping with you even more irresistible - I'm on to your game.


very nice site - I suspect I'll be dropping buy. I mean 'by.'

[renoles]

Saw it the other day - very nice, sir. Congratulations as well on the store front.

[riooso]

I saw it the other day and I really like it!


Richard

[hypo_style]

Very nice! Congrats!
I wish I were in the neighborhood!

[htownmmm]

sweet new store front; must get some DR Arlington in the mahagony bowl to be prepared.



marty

[Shane]

The site looks great. I will be ordering from West Coast Shaving again soon.

[Austin]

Where's my soap? :laugh:

[Pilky]

Just placed an order with you guys about 3 days ago, you're my go-to site for sure.

[Swampfox]

Looks nice!:thumbup1:

[_MementoMori_]

WCS is my "go-to" website for most of my supplies. I really like the new layout! Keep up the great work.

[shamus]

John you have a Nice New web site and easy to navigate.

Cheers.:001_smile

[Uncle Erik]

Nice site update! I had had a little trouble with your old site on my iPhone, but the new one seems A-OK!

[DSW]

Just placed an order, hope the razor stand fits my futur!

[Blue_2]

Wow, the new site is much better. :w00t:

Kudos on a brick and mortar presence. I wish you the greatest of luck!

[ssultan]

Congrats John. I just checked out the new site and it's looking good :001_smile

- Sameer


I'm sure a lot of you have already noticed, but we relaunched our website last weekend. It's entirely new, built on a fantastic shopping cart. Most importantly, I believe the shopping and checkout should be much simpler and straight forward. Additionally, there are a lot of new features like reviews, wish lists, gift registries, and much more. Very soon we will be opening up our affiliate program. If you're interested and want some early info, send me a PM or email. This site also meets new credit card security standards that aren't even in effect yet, so you know you're shopping securely. Check it out and let me know what you think.

WestCoastShaving.com (http://WestCoastShaving.com)

Also, within a couple days, we'll be offering in-store pickup as an option for customers in the area. The store front isn't ready yet, but everyone is welcome come to stop in to take a look at products or chat. If you want to come on by, let me know and I'll make sure someone is there. We'll be having an open house within the next month or so when we open the doors officially.

Keep an eye out over the next week. I will be adding over 40 new products with more on the way.

[Leche]

40 new products! :w00t:
Can't wait to stop by John.

[huntmol]

New site looks fantastic! Nice work!

[I Like it Shaved]

Nice new look, please stock up on the Red Personna 100 pack so I can justify buying a bunch of other things from you :thumbup:

[WastedResources]

I was there this weekend, and ordered more soaps and creams, and a bottle of the Musgo splash. I don't think I can stop. I must have one of everything.

[ph33nyx]

Love the new look John. Congrats!

[DJSneak]

THe new site looks great, John.

[Barbash]

The new site looks great!

[CJayhawk]

The site looks great, and I got my order extremely fast. I ordered a tube of Musgo Real and a couple of packs of Feather blades on Monday evening, used the least expensive shipping option (Under $4 with USPS!) shipped to Kansas, and it was in my mailbox on my lunchbreak today!:w00t::w00t:

Good website design, great contact with the customer, and awesome shipping options. Keep up the good work. :thumbup1:

[IronMike]

Is there any other shipping options for Canada? The min is $20 no matter what you order and goes up when you purchase more items.

[Miles]

:thumbup: Nice site upgrade. Just perused it as I needed some more Dominica bay rum, nice to see the easy to follow layout and efficient category switching.

[Irmac]

Is there any other shipping options for Canada? The min is $20 no matter what you order and goes up when you purchase more items.

This. Well the incremental increase isn't so bad. Just means I'll need to wait until I have a sizeable enough purchase (quantity in this case).

[GarageBoy]

Wow, first QED, now WCS, my favorite shopping center are getting NICE makeovers

[luvmysuper]

That shopping cart make over is pretty nice. There's a Muhle R89 in it for me as we speak.

[whiteweed]

Very nice, great work.

[TheChefs]

Is there any other shipping options for Canada? The min is $20 no matter what you order and goes up when you purchase more items.

It's even worse for shipping to Australia. I've purchased once before, but I'm not likely to use it again, since the shipping is so much more than other sites. It's close to 50% of the items price. If the shipping would become more realistic I would use them again, since they have great products and service. But the mark up is too much.

[Open Channel D]

I think it would help a great deal if you answered the phone.
Dropping customers off a dead-end cliff of voice mail and not calling them back is not the way to win long-term support.

If you're too big to answer the phone, then, well, you're too big. I'm your prime demographic--old, lazy and lots of disposable income. If you can't be bothered to answer my phone calls, I'll find somebody who will.

All the best.

OCD

[Little Joe from Mexico]

Hey, 26.5 miles from my casa.

Gonna have to see you soon amigo.

[luvmysuper]

I think it would help a great deal if you answered the phone.
Dropping customers off a dead-end cliff of voice mail and not calling them back is not the way to win long-term support.

If you're too big to answer the phone, then, well, you're too big. I'm your prime demographic--old, lazy and lots of disposable income. If you can't be bothered to answer my phone calls, I'll find somebody who will.

All the best.

OCD

Sounds like somebody needs a hug....
:lol:
:lol:
:lol:

[azmark]

Hey, 26.5 miles from my casa.

Gonna have to see you soon amigo.

I just moved from there now I'm just about 600 miles away.

[azmark]

I love the Gift Registry. Almost making me want to marry my wife again and register there:lol::lol:

I know she's in here somewhere:biggrin1:

[SirWhiskers]

Good job on the new site!

A few things that I miss from the old site (they may be available on the new site, I just can't find them):

* New Arrivals - sorting all the products by "date added" so I can see what you added recently and get ideas for new thing I might want to try

* Context sensitive filtering by brand. For example, if I look at the "Shaving Creams" I'd like to see only say TOBS creams. There is some filtering by Manufacturer but that shows all products by that manufacturer, I can no longer say "only shaving creams by manufacturer X"

[DoctorTattoo]

No matter what I click on today in the Store it will not add to cart, what gives? Is it my connection or something?
Thanks,
Shawn

[Barbash]

Good job on the new site!

A few things that I miss from the old site (they may be available on the new site, I just can't find them):

* New Arrivals - sorting all the products by "date added" so I can see what you added recently and get ideas for new thing I might want to try

* Context sensitive filtering by brand. For example, if I look at the "Shaving Creams" I'd like to see only say TOBS creams. There is some filtering by Manufacturer but that shows all products by that manufacturer, I can no longer say "only shaving creams by manufacturer X"

I would also like to see you add back the option to narrow products down by companies.

[letterk]

Nice new look, please stock up on the Red Personna 100 pack so I can justify buying a bunch of other things from you :thumbup:

Check back tomorrow. We just received an order.


Is there any other shipping options for Canada? The min is $20 no matter what you order and goes up when you purchase more items.

Yes, USPS International First Class has been added back. Instead of deleting it completely, I just removed the countries that we've had problems with. I think this is a good solution.


I think it would help a great deal if you answered the phone.
Dropping customers off a dead-end cliff of voice mail and not calling them back is not the way to win long-term support.

If you're too big to answer the phone, then, well, you're too big. I'm your prime demographic--old, lazy and lots of disposable income. If you can't be bothered to answer my phone calls, I'll find somebody who will.

All the best.

OCD

Sorry about that. The problem is we're too small. :blushing: Christine answers the phone during the day, but sometimes she can get a bit busy with the variety of daily chores when you run your own business, not to mention little kids running around. We always return calls as quickly as possible if she isn't quick enough to answer it at the time. Lisa and Dee will be trained to answer the phone soon, but they're still learning the products and don't feel comfortable doing so yet.

The big problem is Christine and I were traveling since last Thursday. We had planned on answering phone calls and emails while on vacation, but unfortunately the hotel's internet connection was out most of the time we were there. This was quite unexpected. We did not have any way of accessing the voicemails. Sincere apologies for this. I believe we're caught up on all phone calls and emails now. If you haven't received a call, please let me know.


Good job on the new site!

A few things that I miss from the old site (they may be available on the new site, I just can't find them):

* New Arrivals - sorting all the products by "date added" so I can see what you added recently and get ideas for new thing I might want to try

* Context sensitive filtering by brand. For example, if I look at the "Shaving Creams" I'd like to see only say TOBS creams. There is some filtering by Manufacturer but that shows all products by that manufacturer, I can no longer say "only shaving creams by manufacturer X"

Thanks for the great feedback. While the bulk of the changes were vast improvements, there are a few steps backwards here and there. The good news is that both of these will be solved shortly with some site work. They're on my to-do list.


No matter what I click on today in the Store it will not add to cart, what gives? Is it my connection or something?
Thanks,
Shawn

Hmm...we've been getting orders all day, so I'm not sure what's going on. I'll PM you with some specific questions.

[SirWhiskers]

No matter what I click on today in the Store it will not add to cart, what gives? Is it my connection or something?
Thanks,
Shawn

I think this is for your own good. A sign to get the AD under control :w00t:

[azmark]

I think this is for your own good. A sign to get the AD under control :w00t:

SWMBO must have infiltrated WCS!

[inkcoffee]

Oh my god! West Coast Shaving! I placed an order for 2 cartons of Personna Reds on Friday, paid for the cheapest mail option and it's home waiting for me today! BTW, I live in Augusta, GA.

You guys are too good!

[dbconlin]

Any word on getting the screw-top tins back in stock? This is currently holding up my order and it hasn't been back in stock for quite some time.

Thanks-

[DoctorTattoo]

I think this is for your own good. A sign to get the AD under control :w00t:

Probably, it didn't stop me though. I cleared my cache, cookies and history folder, then restarted my POS work computer and wa la it let me order! All I wanted was a wee scot they got back in stock.

Shawn

[TheChefs]

Yes, USPS International First Class has been added back. Instead of deleting it completely, I just removed the countries that we've had problems with. I think this is a good solution.


Thanks for that, it makes the international shipping a lot more reasonable :thumbup1:

[StinkyBunny]

Oh my god! West Coast Shaving! I placed an order for 2 cartons of Personna Reds on Friday, paid for the cheapest mail option and it's home waiting for me today! BTW, I live in Augusta, GA.

You guys are too good!

You can't go wrong ordering from John. One of the few online vendors I have NEVER had an issue with poor service with, many others should use him as a model for their customer service.:thumbup:

[Gulfstream]

Just ordered a blade sampler pack from WCS yesterday and it's already shipped. Now I'm just worried that it'll arrive here before the new EJ 89L I ordered from The English Shaving Company!

[Slick Rick]

New site looks great. You guys have always provided me with 1st class service. I will look forward to more in the future. :thumbup1:

[Zachurek]

I would love to see these back in stock myself.

Steve


Any word on getting the screw-top tins back in stock? This is currently holding up my order and it hasn't been back in stock for quite some time.

Thanks-

[Austin]

What do you sell?

[letterk]

What do you sell?

Send me your paycheck and you'll find out. :w00t:

[letterk]

I would love to see these back in stock myself.

Steve

The manufacturer stopped making the size that worked well for shaving soaps. I'll make it a point to find a new source soon.

[Austin]

Send me your paycheck and you'll find out. :w00t:

I did that once and got a puck of soap. :blink:

[letterk]

I did that once and got a puck of soap. :blink:

You probably need a backup for that puck.

[Gulfstream]

Any word on when the Omega 27mm Chrome Shaving Brush and Razor Stand, and the Crystal Double Edge Razor Blades will be back in stock?

[letterk]

Any word on when the Omega 27mm Chrome Shaving Brush and Razor Stand, and the Crystal Double Edge Razor Blades will be back in stock?

Omega will be in this next week.

ASR had a production delay on the Crystals. I believe they're missing the little white boxes. I've been told that our order will ship to us on July 12th, so about 2 weeks until we have them back in stock.

[Gulfstream]

Excellent, I'll have to place another order when they come online.

[Noswad]

Wow, it looks like you already sold all of the 100 packs of Personna Reds. That was fast. Do you have any idea when they will be in stock again?

[letterk]

Wow, it looks like you already sold all of the 100 packs of Personna Reds. That was fast. Do you have any idea when they will be in stock again?

Last I heard it would be late this month.

[Fairchild86]

Any idea of when you may have the Proraso Pre/Post Shaving Cream, Aloe and Green Tea back in stock? Thanks.

[mkc1mjb]

Very nice web site...I will buyiing again soon :)

[letterk]

Any idea of when you may have the Proraso Pre/Post Shaving Cream, Aloe and Green Tea back in stock? Thanks.

I'm believe it should be less than 2 weeks, hopefully closer to 1. If you sign up for the back in stock notification, you'll get an email as soon as it's back in stock.

[Fairchild86]

I'm believe it should be less than 2 weeks, hopefully closer to 1. If you sign up for the back in stock notification, you'll get an email as soon as it's back in stock.


Ok thanks. Done!

[letterk]

Ok thanks. Done!

Why do my grammar/spelling mistakes always get quoted? :lol:

[azmark]

Hi John,

Any word when Valbora stick will be back in?

[Hayden]

Hey John
Ever think about carrying the JM frasers line?

[letterk]

Hey John
Ever think about carrying the JM frasers line?

It just so happens there's a shipment from Canada waiting to be released from US Customs right now. :thumbup: Should only be a day or two.

[letterk]

Hi John,

Any word when Valbora stick will be back in?

I believe by the end of this next week. Good stuff.