B&B 2009 LE Brushes Are In! update post 116

[Nick]

B&B 2009 LE Brushes Are In!

UPDATE HERE (http://badgerandblade.com/vb/showpost.php?p=2082886&postcount=116)

That's right, you guys have waited, with the patience of monks, and having taken a gander at a few of the 2009s, I'm pretty sure you'll find it worth the wait.

Without further ado, IF you bought the gift certificate and reserved your 2009 LE in Butterscotch or Ebony months ago, you can now redeem that gift certificate, by ordering the appropriate brush, and using the certificate code at checkout.

If you did not pre-order this brush, keep an eye out on the BST, or keep checking back for the next limited edition.

Click here to order the Butterscotch LE (http://badgerandblade.com/shop/product.php?productid=16148&cat=249)

Click here to order the Ebony LE (http://badgerandblade.com/shop/product.php?productid=16149&cat=249)

Please note that these should start shipping in about a week, but there are a LOT of brushes to ship. We'll do our best to get your brush to you as quickly as possible.

Thanks everyone!

-Nick

[rongo_mai]

I don't recall if shipping was included in the original price. I ordered one of each and my gift certificate is for $280, checkout is saying I still need $10 more for shipping. Should I just paypal out that last $10?


Woo Hoo they are here!!

[Cheech]

Looks like I miscalculated my certificate amount by $9.08. When I go to pay the remaining balance by paypal, the security feature kicks in.

The only reason I post this publicly is I'm guessing I'm not the only one to make this mistake.

Edit: I stand validated. Posted while I was typing!

[BullGoose]

Excellent...this is a nice way to start out the week. :w00t:

[Noswad]

I just got a confirmation e-mail and the total amount is $0.00 with $145 paid by gift certificate. Looks like I did everything correctly :biggrin1:

:thumbup:Many thanks to everyone who put in the work and effort on this group buy!!!:thumbup:

[kooshman7]

Was having a few problems at first as I couldn't log in, so I shrug it off as I forgot my password so I try to get my password sent to me with no dice. I was about to send in an e-mail then it hit me what the words said and it was like my e-mail address didn't even exist, so I tried to register and went through and then checked out with no problems. And I agree Bullgoose! Nice way to start the week! :thumbup1:

[c.maxx.d]

I am Having problems also. When I ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. when I go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. anyone else have this issue to?

[CzechCzar]

I managed to calculate the California shipping correctly, down to the penny!!

:o16::o16::o16::o16::o16:

Now just a few more days of waiting...

[Woodrobin]

Order completed, payment made with gift certificate, drool wiped off of chin. Woohoo! :thumbup::001_tt1::thumbup:

Just a few more days, then sweet ebony :badger::badger::badger::badger: :badger::badger::badger::badger: :001_wub:

[Yonjuro]

I am Having problems also. When I ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. when I go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. anyone else have this issue to?


Yes, I have this problem as well, price has gone up since we ordered. I have checked my paypal and it was paid but I dont have a certificate per se - did you get a number that you put in where it says Payment Details

Edit - Found my Certificate number but still cant proceed as the certificate was for $165 and now the bill is for $170?

[Plott]

I am Having problems also. When I ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. when I go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. anyone else have this issue to?

+1... :001_huh:

[Anocer]

I'm afraid I may have missed the boat on an ebony brush due to my inactivity/lack of responsiveness...

Anyone change their mind on an Ebony & wouldn't mind passing it on to me? :thumbup1:

Please send me a pm!

[dmachine]

Brush successfully ordered! :thumbup:

[Baloosh]

"Congratulations! Your order has been successfully placed."

WOOOT :thumbup1:

[bythbook]

I don't recall if shipping was included in the original price. I ordered one of each and my gift certificate is for $280, checkout is saying I still need $10 more for shipping. Should I just paypal out that last $10?


Woo Hoo they are here!!

I have the same problem - and I'm unable to PayPal the remaining $10...

???????

[Xury]

weird. I ordered 2 brushes and am still $10 short...Should I order one now and wait for further instructions with the other one?

[Ru4scuba?]

These are going to come in and I'm going to regret not getting one!

[Phog Allen]

I redeemed my certificate around 5:15AM (cdt) this morning. What was I up at that time for? Elliptical trainer for 30 minutes. I have been nearly obsessing over this brush purchase and wanted to be one of the first ones to use the certificate. I certainly wasn't first but I was in the first wave!

Regards, Todd

[Nuclearbuddy]

The checking every available moment has finally work!!!!

[SilverToy]

"Congratulations! Your order has been successfully placed.":thumbup:

What is that outside?:glare: The sun?:001_smile I hear birds!:w00t: The world is revolving again!:thumbup:

OK, maybe a bit much..Thank you Mods for all the work, and all the work to come, That's a lot of shipping and work still to go. You guys are what make B&B great.

Ken

[JPDyson]

I was one of the lucky gents who got the last round of extra butterscotch brushes. However, I have been unlucky in trying to order.

1. I can't find a gift certificate number on my email receipt.
2. The store couldn't find me as a registered user via my email address where I received the receipt.
3. There's no other way to look up an order, apparently, from my side
4. I had to "re-register" in order to try and place the order, where I'm stuck with no gift certificate number (but an email receipt and PayPal receipt proving I paid)
5. I over-estimated shipping by $2. My happy donation, however, if this gets fixed and the brush is shipped to me.

[Reede]

Got mine ordered and on the way. I had hoped that maybe they would have made it out last week as my birthday was last Friday, but this will be good enough. Exciting!

[Readerbob]

Yeah, baby. A little butterscotch eye candy will be on its way in a week or two. Can't wait to compare notes with everyone after we break them in!

[Mr. Scruffy]

I don't recall if shipping was included in the original price. I ordered one of each and my gift certificate is for $280, checkout is saying I still need $10 more for shipping. Should I just paypal out that last $10?


Woo Hoo they are here!!


I have the same problem - and I'm unable to PayPal the remaining $10...

???????


weird. I ordered 2 brushes and am still $10 short...Should I order one now and wait for further instructions with the other one?


Add me to the list of those appearing to be $10 short for shipping.

Nick, Joel...Help!!!!

[Baloosh]

Add me to the list of those appearing to be $10 short for shipping.

Nick, Joel...Help!!!!

Sounds like those who ordered 2 or more brushes were only charged a $10 fee for shipping, instead of $10 per brush ordered for shipping. That's probably done on purpose, since it wouldn't cost an extra $10 to toss another brush in the same shipping box as the first brush... but the Shopping Cart looks like it's not able to remove the $10 shipping charge per brush, hence the $10 "short" it's seeing on some gents' orders.

I'm sure the Mod Team will get it squared away quickly. Thanks to Joel and Nick for making this one happen!!

[stogieman]

I was one of the lucky gents who got the last round of extra butterscotch brushes. However, I have been unlucky in trying to order.

1. I can't find a gift certificate number on my email receipt.
2. The store couldn't find me as a registered user via my email address where I received the receipt.
3. There's no other way to look up an order, apparently, from my side
4. I had to "re-register" in order to try and place the order, where I'm stuck with no gift certificate number (but an email receipt and PayPal receipt proving I paid)
5. I over-estimated shipping by $2. My happy donation, however, if this gets fixed and the brush is shipped to me.

Same problem. I was able to log in and look up my order history. However, the invoice only provides an order number or sku. As part of the extra brush buy, I don't think we were provided gift certs. Any help would be appreciated. Thanks.

[blackfoot]

"Congratulations! Your order has been successfully placed.":thumbup:

What is that outside?:glare: The sun?:001_smile I hear birds!:w00t: The world is revolving again!:thumbup:

OK, maybe a bit much..Thank you Mods for all the work, and all the work to come, That's a lot of shipping and work still to go. You guys are what make B&B great.

Ken

+1 on all counts. :thumbup:


Add me to the list of those appearing to be $10 short for shipping.

Nick, Joel...Help!!!!

Harry, I am here to help. Since it doesn't really cost any more to ship two, they can send yours to me. After you pay the small ransom shipping and handling, I can send it to you. :sneaky2:

[Sullybob]

I'm also having problems logging in. I have tried using the password recovery, using the user name and password that is automatically sent to my email, I get either an invalid user name or password message or I have to input a security code. Inputing the security code does nothing other then reload the security code. I can also see a message telling me that I need to enable java scripts. I have java scripts enabled. Any help would be appreciated.

[JPDyson]

Same problem. I was able to log in and look up my order history. However, the invoice only provides an order number or sku. As part of the extra brush buy, I don't think we were provided gift certs. Any help would be appreciated. Thanks.

This is probably the case; maybe instead of gift certs, we actually just bought the brushes outright and don't need to do anything extra. That's certainly what my email receipt looks like, but we need confirmation on that.

I gather that these guys are west cost, and are likely fast asleep right now, so maybe it'll pan out in the afternoon.

[Mr. Scruffy]

ransom[/strike] shipping and handling, I can send it to you. :sneaky2:


OK!! :thumbup1:











not :prrr: :ciappa: :out:

[Intrigued]

Add me to the list of those appearing to be $10 short for shipping.

Nick, Joel...Help!!!!
+1

+1 on all counts. :thumbup:



Harry, I am here to help. Since it doesn't really cost any more to ship two, they can send yours to me. After you pay the small ransom shipping and handling, I can send it to you. :sneaky2:

I was able to redeem my gift certificate for my Butterscotch Brush! :thumbup:

But Blake seems to be holding my two Ebony Brushes "HOSTAGE"! :mad3:
:lol::lol::lol:

[blackfoot]

OK!! :thumbup1:











not :prrr: :ciappa: :out:

:lol::lol::lol: :biggrin:


I was able to redeem my gift certificate for my Butterscotch Brush! :thumbup:

But Blake seems to be holding my two Ebony Brushes "HOSTAGE"! :mad3:
:lol::lol::lol:

:whistling: I know not of what you speak. :whistling:

[Jim]

The issue with ordering is being looked at, give the team a few hours to sort it out if you ordered more than one brush. :thumbup1:

[Gogo]

+1 to all the troubles.
I have a gift certificate for two Butterscotches for $280. The way I remember it is that each brush was $135 plus $10 shipping. Now the shipping is $20 according to the shopping cart. I tried adding $10 with PayPal but there was a
$800 surcharge! Yikes! Help please!!

[SiBurning]

Thanks for making this happen. It's obviously a lot of work. :001_smile

Mine went through perfectly. Just wanted to say thanks. :thumbup1:

[DougK]

At last! My order is placed and all went smoothly (I hope). Looking forward to shaving with this brush and I'm sure it'll be worth the wait.

[Baloosh]

+1 to all the troubles.
I have a gift certificate for two Butterscotches for $280. The way I remember it is that each brush was $135 plus $10 shipping. Now the shipping is $20 according to the shopping cart. I tried adding $10 with PayPal but there was a
$800 surcharge! Yikes! Help please!!

Just my completely uneducated 2 cents:

The cart thinks you owe it ($135 * 2) + ($10 * 2) = $290. $145 (which includes shipping) for each brush. When people *created* the gift certificate, it saw the multiple brush orders as a single order, and $10 shipping was charged ($280 total).

Now that you have to actually *add* the brushes to your cart, it's adding them as $135 + $10 each brush, so 2 brushes = $290 when added... but the gift certificate is only for $280.

Nick, Jim et. al. will get it fixed post haste. They're good like that. :001_smile

[rAZor]

Got mine ordered. Since this is my 3rd LE, I think I finally got the procedure down pat! +1 on the kudos and thanks for all the hard work by the mods who put this together! :thumbup1: Can't wait for little Mr. Butterscotch to arrive. :w00t:

[NRK]

+1... :001_huh:

And another one.

[Sullybob]

I was able to log in and place my order. I had to reload Java to get it to work.

[htownmmm]

Add me to the crew of those unable to locate cert #. I have the paypal invoice of $145 being paid on 21 dec 09, but my email is not recognized.

:crying::crying::crying::crying::c7::c7:

I wannnnnnts my precious........


marty

[joel]

I pinged Nick, so hopefully he should pop on anytime now and assist with your issues, fellas :001_smile

[ssultan]

Can't find the certificate number on my online invoice...

[ssultan]

I logged on...tried checking out...need the darn gift certificate....come on Nick/Joel ... help fellas :)

[patrik18]

i am having problems also. When i ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. When i go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. Anyone else have this issue to?

+1

[dcnpaulk]

WHEW! Navigating that order process was scary! But I finally got through and succesfully completed my order!:thumbup: For those having problems, note that if you have not ordered before, you have to register first. I just used the same id and pwd as my B&B accoubnt, but you do have to register first. It is a separate thing from your B&B account! Then follow the checkout, put in your gift certificate number and voila! you have made it! When I first placed my order (last December), I wrote down my gift certificate number and placed it in a secure place so I wouldn't forget it! I think that is what a lot of guys are having problems with....they cannot access their gift certificate number! This should be somewhere in the shopping cart's database, so hopefully can be retrieved?

Thanks to all who worked on this project and I am really looking forward to that brush! I have had a Kent BK8 for two years and it is great, but I look forward to a slighl=tly smaller and firmer knot.

Paul K

[ssultan]

That's pretty much it Paul...I didn't write it down and though I can start the check-out, I can't complete it without my gift certificate number...

[superbleu]

Wasn't there an email that was sent out after the per-order
purchase that has your gift cert number.

[ssultan]

I was trying to dig out the email...no luck...there has to be an alternative way to get our gift certificates...

[Mr. Scruffy]

That's pretty much it Paul...I didn't write it down and though I can start the check-out, I can't complete it without my gift certificate number...

Check your order history for the transaction where you purchased the brush reservation. The invoice for that transaction will have your gift certificate number. That's what I did.

[Tha Baron]

I was trying to dig out the email...no luck...there has to be an alternative way to get our gift certificates...

?!?! Have you tried searching through your emails?? You should have received TWO of them from 'support [at]badgerandblade [dot] com' and another sent to yourself...

The subject lines of each of them are and all include your gift certificate number... :

Badger & Blade, Inc: Gift Certificate for you
Badger & Blade, Inc: Your order #___ has been processed
Badger & Blade, Inc: Gift Certificate was successfully sent to _______

[Mr. Scruffy]

?!?! Have you tried searching through your emails?? You should have received TWO of them from 'support [at]badgerandblade [dot] com' and another sent to yourself...

The subject lines of each of them are and all include your gift certificate number... :

Badger & Blade, Inc: Gift Certificate for you
Badger & Blade, Inc: Your order #___ has been processed
Badger & Blade, Inc: Gift Certificate was successfully sent to _______

I never received those emails.

[bladeruner]

I had a problem at first my certificate number was invalid. I started over and everything went smooth. My butterscotch is on its way. Thanks to Joel, Nick and all the mods for there hard work. I hope everything get's sorted out for everyone having problems. Can't wait to break this baby in.

[ssultan]

Just had a look at my invoice paul...there's the order id#, SKU number...and not much else...no gift certificate number...

[benvh]

Woohoo!!! One of each coming my way. I placed the original orders separately so I didn't have any problems with redemption. Thanks to everyone involved for making this happen. Can't wait to receive these beauties!!!:thumbup:

Ben

[Mr. Scruffy]

Just had a look at my invoice paul...there's the order id#, SKU number...and not much else...no gift certificate number...

Should be at the very bottom, above the subtotal.

[superbleu]

There should be an invoice email that has minimal info and a email with the gift cert info, mine had the title " Badger & Blade, Inc: Gift Certificate for you‏"
This email should have your gift cert #.

[closer]

I put in my order, used the gift cert that I received back in December, and the order went through properly, with no issues.

Does anybody know how long before the brushes will actually get mailed out to us now?

[Tha Baron]

Does anybody know how long before the brushes will actually get mailed out to us now?

Read the first post of this thread...

[ssultan]

Not there Harry...


Should be at the very bottom, above the subtotal.

[Tha Baron]

Not there Harry...

Do me a favor and 'Ctrl + F' the words "Gift Certificate" on the invoice or any email you have...

[dcnpaulk]

SSultan,
Baron's suggestion is a good one. I looked at my old emailsand found the order confirmation email from B&B, and it had the certificate number on it! I did not even have to go to "Archives", because Outlook has emails going back about a year in the current folders. Try it and see if you can find that email from B&B confirming your order.

Paul

[benvh]

I didn't create a profile when I placed my order, so when I searched for my profile/email address it didn't come up. I created a profile, entered my gift cert and was good to go.

Ben

[ssultan]

Gentlemen...definitely no gift certificate on my online invoice...I'll wait till I go home and see if I have the email archived...will grep in there as well...was just hoping there was an alternative way to get it....

[biomesh]

For those who purchased the "extra" brushes, the process will most likely be different. So those who bought their brush the past 3 months or so (this should only be a handful of people) should just wait for Joel/Nick to update the order process for your circumstance.

[Mr. Scruffy]

Not there Harry...

I'm talking about the invoice you can print from your order history in the B&B shopping cart. Is that what you are looking at?

It should be there, that's how I got my certificate number because I never received the emails.

I apologize if this is redundant:

Click on the appropriate link Nick posted in this thread. A new window will open. On the right hand side will be a grey box titled "your cart". In that box is a link for "orders history". Click on that link, you will be asked to log in (should be your B&B user name and password). Specify the date range (select "all") and click on search. Your order will appear, click on the order number link and the invoice should appear with your gift certificate number.

If you're already doing this and you still can't get your invoice then... I don't know what to tell you. Sorry.

[ssultan]

Harry...I thank you for the instructions...and really appreciate them!!! I have followed that sequence 3 times prior to starting my help posts...no cigar...there is absolutely no mention of a gift certificate anywhere on my invoice...

I will go home and carve through my saved mails...I'm pretty sure if memory serves me that I only recieved one email at the time of my order and it was basically a text dump from my online invoice and I did not see a gift certificate number on there...

I'm hoping Joel/Nick will be able to help with resolving this...getting antsy now that you all are placing your orders and I can't seem to make progress!!!! My butterscotch wants to be united with it's owner...

[JPDyson]

I for one have no order history, as I apparently didn't have an account when I ordered (again, of the "last call" batch Joel posted recently). I've scoured my email, and there's nothing about a certificate anywhere.

I'm pretty sure self-help won't get me through this issue.

[DaveAri]

Brush successfully ordered! Thanks

[Yonjuro]

It still doesn't appear that any overseas customers have had any luck yet, however I am sure it will soon be sorted.

[Bruce]

I'm not at all happy with this process as my PayPal account sent money to B&B via instant transfer, thus B&B has been holding these funds since 12-23-06 and now I have to fill out another form with another payment made to X Cart. I don't think so.

Now I could say that B&B should just send me the brush for which they have my payment and my address from the PayPal transaction, but I won't because whatever records B&B has for these brushes are apparently inadequate for this purpose.

I don't like doing business this way as I think it's bordeline unethical. So before I become really abusive and get chastized by some pusilanimous moderator, I'm outta here. Keep the damn brush.

[benvh]

???

You paid for a gift certificate for whichever brush you wanted. You are now using that gift certificate to claim your brush. No payment is needed.

Can I have his? Dibs!

[ssultan]

Gentlemen, let's all breathe and stay calm...Joel and Nick are doing their best...they've done a great job in putting this together...this 'glitch' will soon be sorted out...

[Tha Baron]

If by 'glitch' you mean user error... Not sure how this process is so complicated. I had zero trouble ordering and redeeming the gift certificate. People need to spend more time reading and following directions that are clearly explained... all this other noise is just gumming up the works.

[ssultan]

Not user error...it appears that some of us didn't get the all important gift certificate #'s to accompany our invoices or emails...hence the frustration.

[joel]

I'm not at all happy with this process as my PayPal account sent money to B&B via instant transfer, thus B&B has been holding these funds since 12-23-06 and now I have to fill out another form with another payment made to X Cart. I don't think so.

Now I could say that B&B should just send me the brush for which they have my payment and my address from the PayPal transaction, but I won't because whatever records B&B has for these brushes are apparently inadequate for this purpose.

I don't like doing business this way as I think it's bordeline unethical. So before I become really abusive and get chastized by some pusilanimous moderator, I'm outta here. Keep the damn brush.

Wow.

Ok, first of all we have not been "holding the money" since 2006, this is a 2009 brush.

Second, when you place a custom order with a manufacturer - they don't just make it in good faith and make $50K+ worth of custom brushes - crossing their fingers we'll follow through... you have to pay for it IN FULL, and when the order is placed. No one has been "holding onto your money" at all, that's preposterous.

Third, we aren't a store, we aren't a retailer and we do not have complex systems in place - we use a free shopping cart system (but we're more than happy to use a more suitable one, if you're willing to fork over a few grand). When you buy a gift cert - it's just that - a GIFT cert, forcing it to ship to the purchaser doesn't make sense to/for the system - and with an order this large - a good % of the folks have moved since placing the order, which would cause a litany of issues. This is something we do/offer to help the group - we're going to be shipping 400ish brushes ourselves, which will literally take us a week of busting our tails, we spent countless hours working with the manufacturer, getting the brush, answering fellas questions, etc.

Fourth, sorry to see you go, but you've just made someone happy in freeing up another brush. Since you've asked us to keep it, we'll consider the monies from the brush as a contribution, and i've just upgraded you to a gold contributor. Thanks! :thumbup:

[ssultan]

+1 :thumbup:


Wow.

Ok, first of all we have not been "holding the money" since 2006, this is a 2009 brush.

Second, when you place a custom order with a manufacturer - they don't just make it in good faith and make $50K+ worth of custom brushes - crossing their fingers we'll follow through... you have to pay for it IN FULL, and when the order is placed. No one has been "holding onto your money" at all, that's preposterous.

Third, we aren't a store, we aren't a retailer and we do not have complex systems in place - we use a free shopping cart system (but we're more than happy to use a more suitable one, if you're willing to fork over a few grand). When you buy a gift cert - it's just that - a GIFT cert, forcing it to ship to the purchaser doesn't make sense to/for the system - and with an order this large - a good % of the folks have moved since placing the order, which would cause a litany of issues. This is something we do/offer to help the group - we're going to be shipping 400ish brushes ourselves, which will literally take us a week of busting our tails, we spent countless hours working with the manufacturer, getting the brush, answering fellas questions, etc.

Fourth, sorry to see you go, but you've just made someone happy in freeing up another brush. Since you've asked us to keep it, we'll consider the monies from the brush as a contribution, and i've just upgraded you to a gold contributor. Thanks! :thumbup:

[Cheech]

Seems pretty reasonable to me. You purchase a gift certificate, in other words, you pay for a special order item. Its not uncommon that you have to pay in advance for a custom item, so it doesn't seem unreasonable to me.

The "holding these funds since 12-23-06" is, I'm going to guess, more like Kent has been holding the funds. Again, not unreasonable considering they are making a special, to-order run of brushes.

Finally, you have to claim the brush. It seems to me that, given the wait period, this allows for changes of address (which several people have said is the case), or changes in situation. I can see advantages to either using the existing address or redeeming the certificate. However, considering that this is being arranged by people who are not being compensated, I think the advantages are tipped in favor of redeeming the certificate.

No part of this was kept secret, downplayed, or otherwise withheld from the forum. In fact, I would say that there was a more than healthy amount of discussion. The ordering window was just that: a window. In case a buyer wanted to research the LE process and, for some reason, had not gotten the chance before the ordering window.

I'm sorry that you've come this far, and feel that you are being treated unfairly. However, I also think that you are in the minority. I hope that you will take a step back, and take another look at this situation. If you still feel you are being treated unfairly, and do not want to claim your brush, I hope you will release it to another member.

Edit #1: Joel responded while this was being written. If the mods think it inappropriate, please remove.

[Baloosh]

...
Fourth, sorry to see you go, ... i've just upgraded you to a gold contributor. Thanks! :thumbup:

Lol... Well played. :lol:

[JPDyson]

Joel, any help for those of us who don't have a gift cert number? I think I did what you indicated I should when you offered the last-call brushes (remember my numerous PM's?) but I don't have anything to redeem. I do have a receipt (from x-store and paypal).

Would really appreciate guidance.

[murchmb]

I'm not at all happy with this process as my PayPal account sent money to B&B via instant transfer, thus B&B has been holding these funds since 12-23-06 and now I have to fill out another form with another payment made to X Cart. I don't think so.

Now I could say that B&B should just send me the brush for which they have my payment and my address from the PayPal transaction, but I won't because whatever records B&B has for these brushes are apparently inadequate for this purpose.

I don't like doing business this way as I think it's bordeline unethical. So before I become really abusive and get chastized by some pusilanimous moderator, I'm outta here. Keep the damn brush.

I think this attitude is quite unfair to the organizers of this brush buy. The purchase process was spelled out clearly when the order window opened up. If you didn't like the process or terms, you should have passed on the brush. No one is doing business with you. Actually, they are working quite hard for nothing to provide you with a unique opportunity. All you were required to do is follow directions and be patient.

[joel]

I logged on...tried checking out...need the darn gift certificate....come on Nick/Joel ... help fellas :)

Yowza, that's excitement - calm down bud - we got ya covered. If you didn't get a gift cert #, there's a chance you didn't order it correctly. We'll take a look this evening (remember, we got a lot of fellas pinging us) but if you've paid for a brush - rest assured, you'll get one. We always order a few extras in case there are hiccups/problems with the cart.

The international ones likely won't got out until later this week or early next week (they're a much bigger PITA and we try to do them in a batch) so no worries, you're not falling behind.

Just want to take a moment to thank you, and everyone else for your patience. The fella at Kent we started this project left the company, then the person they set us up with after that left, until the third fella was able to drive this through - so the process took longer than expected. We appreciate your monk-like patience, and rest assured, we're going to have raw/sore hands and working nights to get these suckers out to you fellas as quickly as we can.

[Cheech]

If by 'glitch' you mean user error... Not sure how this process is so complicated. I had zero trouble ordering and redeeming the gift certificate. People need to spend more time reading and following directions that are clearly explained... all this other noise is just gumming up the works.

I think that there was some variation due to the extra brushes. I could be wrong. Either way, let's stay positive. The brushes are here, the mods are working overtime, and we are getting ready to receive these brushes. This seems like a pretty positive situation to me! :thumbup:

[JPDyson]

I imagine the best we can hope for at this stage, any of us, is a general "hang tight, we're workin' it" - but it's helpful to hear, you know? Thanks for the work, Joel and Nick. I predict a lot of tune-changing once we get these things in our hands, eventually.

I am curious at this point if anybody who ordered one of the last-call brushes got a gift certificate number. That would surely prove that I can't follow directions! :lol:

[ssultan]

Mine was ordered as one of the original batches...at the tail end of ordering...and no gift certificate number for my butterscotch...just the paypal receipt and the invoice from the system...had created an account as well...and got confirming emails from Nick that I was processed successfully for the butterscotch...so will hold tight and wait for Nick and Joel to work their magic...

[dcnpaulk]

I think that there was some variation due to the extra brushes. I could be wrong. Either way, let's stay positive. The brushes are here, the mods are working overtime, and we are getting ready to receive these brushes. This seems like a pretty positive situation to me! :thumbup:

Absolutely right! The process was spelled out in detail from the start. Yes, it was rather cumbersome, but no one put a gun to anyone's head and said order or else! The mods did the best they could with the system they had, and it is useless to complain now. While the system is not perfect, neither are the customers! In any case, a new shopping cart system is something I think everyone agrees would be a welcome imnprovement!

Paul K.

[sklegg]

<snip> However, considering that this is being arranged by people who are not being compensated, I think the advantages are tipped in favor of redeeming the certificate. <snip>

Well put, Cheech. Everyone should remember that those who organize this brush (and the entire B&B website) do it for free and probably all have families and day jobs.

[KenR]

Got my certificate # from my order history on the website. It went through and I now have my invoice. Thank you.

[htownmmm]

Mention of the emails being sent by B&B has paid off. Just had to check my ONLINE RECEIPTS folder and voila: Congratulations! Your order has been successfully placed. :thumbup::thumbup:

Now the real anticipation begins: Can I start bugging Joel and Nick about them shipping my brush?(you mean it wasn't shipped today?) :lol::lol::lol:

After reading all the angst, frustration,and Scottieness("she's heatin' up capn; i don't think she can take any more!) while fretting myself, I have to admit that thoughts of not receiving my brush did not cross my mind.

Joel and Nick are honorable men who devote a lot of time and energy to making B&B the place it has become. As people, we can all understand the desire to have it now-after all, this is what society preaches. In all of my time here, I have yet to see a group buy or proposal that has left the membership holding the bag. how many of us own the BBE, the 2006 LE, or the 1st Kent LE and can say we are/were dissatisfied w/ the outcome of those processes?

For Joel and Nick, B&B is a labor of love(and time, and energy). Let's all take a deep breath, give them a chance to work their magic, and admit that the announcement that the brushes were in has caused us to lose our collective minds! if we do that and continue to exercise patience, we can increase the love side of the equation for Nick and Joel instead of adding to the labor side of it.

We were informed just this morning(I bet there was some discussion as to whether that was the right thing to do rather than waiting until the brushes were ready to be shipped) and it is just now the afternoon here on the East Coast. Let's remember that we are supposed to be gentlemen and not a bunch of convicts rushing the open cell doors of our prison!(even though that sounds like fun....) here endeth the lesson.....



marty

[tlanning]

I'VE FOUND ANYTHING WORTHWILD TAKES TIME. I have been extremely busy since November enjoying my second chance at life. Nick and Joel (or) Joel and Nick, (not wanting to slight anyone have been terrific at helping me obtain my gift certificate # since my email was changed and I could no longer view my bell south emails.

I am happy and excited to be receiving my brush and very grateful for everyones hard work to have this deal materialize. By the way, for those who know me and those who don't I am back to my morning run of 5 miles after having the majority of my lung removed in November (against all odds). You gentlemen always remember anything is possible if you JUST DO NOT GIVE UP. Even a nice Kent butterscotch brush:lol:

THANKS GUYS FOR A GREAT JOB

[NRK]

I am Having problems also. When I ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. when I go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. anyone else have this issue to?

Any time line on sorting out the international buyers?

[dmnall]

First time I have ever pre-ordered an LE brush and mine went as smooth as pie! I just ordered mine using my gift certificate and now I have to wait a few more days for me Butterscotch 09 LE to show up here! A Big Thank you to both Joel and Nick on this purchase!

Thank you again,

[garyg]

Mention of the emails being sent by B&B has paid off. Just had to check my ONLINE RECEIPTS folder and voila: Congratulations! Your order has been successfully placed. :thumbup::thumbup:

Now the real anticipation begins: Can I start bugging Joel and Nick about them shipping my brush?(you mean it wasn't shipped today?) :lol::lol::lol:

After reading all the angst, frustration,and Scottieness("she's heatin' up capn; i don't think she can take any more!) while fretting myself, I have to admit that thoughts of not receiving my brush did not cross my mind.

Joel and Nick are honorable men who devote a lot of time and energy to making B&B the place it has become. As people, we can all understand the desire to have it now-after all, this is what society preaches. In all of my time here, I have yet to see a group buy or proposal that has left the membership holding the bag. how many of us own the BBE, the 2006 LE, or the 1st Kent LE and can say we are/were dissatisfied w/ the outcome of those processes?

For Joel and Nick, B&B is a labor of love(and time, and energy). Let's all take a deep breath, give them a chance to work their magic, and admit that the announcement that the brushes were in has caused us to lose our collective minds! if we do that and continue to exercise patience, we can increase the love side of the equation for Nick and Joel instead of adding to the labor side of it.

We were informed just this morning(I bet there was some discussion as to whether that was the right thing to do rather than waiting until the brushes were ready to be shipped) and it is just now the afternoon here on the East Coast. Let's remember that we are supposed to be gentlemen and not a bunch of convicts rushing the open cell doors of our prison!(even though that sounds like fun....) here endeth the lesson.....



marty

Amen, Thanks everyone involved! Now, better get to the mailbox & check ..

[Venom8431]

Just placed my order and success! Thanks for the opportunity to get an amazing brush at such a great price.

[Evbo]

I just went to redeem my gift certificate. All went smoothly until, after entering my gift certificate #, I got this message:

The order total amount is greater than the balance on the gift certificate you have applied. Please select an additional payment method to pay for the remaining amount. You can use any method, including another gift certificate.

Because I purchased 2 brushes, it says I owe an additional $10 for shipping. I'll empty my cart for now but please advise once this glitch has been fixed.

Thanks!

Evan

[blantyre]

For some reason the system doesn't accept my certificate number - any tips? The number does end with "1EA" so I wondered if that meant 1 each and deleted that part but still no joy.

[toeknee]

Can someone remind me how to purchase a gift certificate as mine is for $165
And it seems I need another certificate for $5 to make it up to $170? Has the price changed or did I make a mistake?

[DaveAri]

+2
I will say the first time last year it was a bit confusing, however this time I was seasoned and it was a breeze. More important for the money what you get is amazing. The LE2008 is worth much more than I paid for it (please don't take this as a hint to make future brushes more. LOL) and yes I had to wait but let me make this clear, IT WAS WORTH IT. Today when I logged into B&B and got a great surprise that the brush was ready to be ordered. I will gladly wait, however I will be bothering the mail room in my office that when a FedEx package comes it must be hand delivered to me.
Thanks guys for once again giving up so much of your time to bring such quality to your members.
Dave


Wow.

Ok, first of all we have not been "holding the money" since 2006, this is a 2009 brush.

Second, when you place a custom order with a manufacturer - they don't just make it in good faith and make $50K+ worth of custom brushes - crossing their fingers we'll follow through... you have to pay for it IN FULL, and when the order is placed. No one has been "holding onto your money" at all, that's preposterous.

Third, we aren't a store, we aren't a retailer and we do not have complex systems in place - we use a free shopping cart system (but we're more than happy to use a more suitable one, if you're willing to fork over a few grand). When you buy a gift cert - it's just that - a GIFT cert, forcing it to ship to the purchaser doesn't make sense to/for the system - and with an order this large - a good % of the folks have moved since placing the order, which would cause a litany of issues. This is something we do/offer to help the group - we're going to be shipping 400ish brushes ourselves, which will literally take us a week of busting our tails, we spent countless hours working with the manufacturer, getting the brush, answering fellas questions, etc.

Fourth, sorry to see you go, but you've just made someone happy in freeing up another brush. Since you've asked us to keep it, we'll consider the monies from the brush as a contribution, and i've just upgraded you to a gold contributor. Thanks! :thumbup:

[drandall]

just a big ole' thank you to joel and the rest of the team for taking on this project.

i'm sure there have been times when it's been a giant pain in the ass...but you brought something new into the world and that's no small thing.

so, thank you.

you rock. i'm grateful. end transmission.


:thumbup:

[heirkb]

I know you guys are busy, but I'm in the same boat as a few other guys and need some help.
I have to cover some extra charges through paypal (I goofed up so there's an extra shipping cost, and also, I have to pay a tax cause I changed address and the certificate doesn't cover either), but it says to not pay through paypal. What should we be doing?
I ask here as well as in PM since a lot of guys seem to have this issue as well.

[Loner16]

I'm sure a project such as this is an awful lot of work and consumes an inordinate amount of time... for no personal gain on the part of the folks organzing it, but for the "common good".... for all of us.

Some of the posts in this thread could go under the heading... No good deed goes unpunished...

I appreciate the work it takes to put a buy like this together... but, I guess we're all different!

[gfc55]

I was successful in redeeming my Gift Certificate this morning, so now I can officially begin my wait for this special brush.

Thanks to all who worked so hard to make this happen.

[BobS]

It took a while to find the gift certificate, but it looks like everything worked. I can hardly wait!

[thecoalition]

ordered and happy.

[e d o]

I'm set. Xcart is a little awkward, but like the man said, what do you expect for free.

[Nuclearbuddy]

Haha... Joel/Nick thanks for working so hard... I feel awful people are giving you such a hard time... You guys are the best!!!

[Navig8tor]

YAAAAHHHHOOOOO!!!!!!!!!!!!!

I was able to enter my gift cert and process the order no problem. Sorry to the guys who can't.

Now to find an ambush spot for the mailman and wait. Oh, I suck at waiting. Hurry up!

:lol:

Thanks to the mods and everyone involved in this. Your hard work and patience with everyone is appreciated.:thumbup:

[JPDyson]

Sorry for the duplicate post, but I originally posted this in the wrong thread.

Well, I have the count at three gents who I believe were part of the last-call butterscotch order, and all three apparently have no gift certificate number. I believe this is because the last-call order wasn't for gift certs, but perhaps just an outright order for the brush.

Nick/Joel: Could either of you give us a nod on whether that's the case or not? I believe we "did it right" but did not get gift certs, so I just want to be sure that we have done all we need to do in order to receive the brushes.

Thank you again for your hard work!

[VR6ofpain]

Order placed. Yes!!

[blackfoot]

Yowza, that's excitement - calm down bud - we got ya covered. If you didn't get a gift cert #, there's a chance you didn't order it correctly. We'll take a look this evening (remember, we got a lot of fellas pinging us) but if you've paid for a brush - rest assured, you'll get one. We always order a few extras in case there are hiccups/problems with the cart.

The international ones likely won't got out until later this week or early next week (they're a much bigger PITA and we try to do them in a batch) so no worries, you're not falling behind.

Just want to take a moment to thank you, and everyone else for your patience. The fella at Kent we started this project left the company, then the person they set us up with after that left, until the third fella was able to drive this through - so the process took longer than expected. We appreciate your monk-like patience, and rest assured, we're going to have raw/sore hands and working nights to get these suckers out to you fellas as quickly as we can.

:thumbup::thumbup::thumbup:

Thank you Joel! We really appreciate all the effort you guys put into this. Not just the LE, but B&B. In addition to that, thank you for your patience with us. I understand some getting frustrated. I agree, the process could possibly be easier. But, I am very uneducated when it comes to figuring this kind of stuff out and I got it. So, it wasn't unreasonably difficult. So, despite the long wait and few glitches, the majority of us understand and remain appreciative. :thumbup:

[Intrigued]

:thumbup::thumbup::thumbup:

Thank you Joel! We really appreciate all the effort you guys put into this. Not just the LE, but B&B. In addition to that, thank you for your patience with us. I understand some getting frustrated. I agree, the process could possibly be easier. But, I am very uneducated when it comes to figuring this kind of stuff out and I got it. So, it wasn't unreasonably difficult. So, despite the long wait and few glitches, the majority of us understand and remain appreciative. :thumbup:

Yeah! What he said! (:lol::lol::lol:)

:thumbup:

[cmiwa]

Ordered completed. MANY Thanks to the guys working out and on this deal! We really appreciate it.

Happy Shaves!

[Klarion]

Man, I can't even find the invoice number of my cert. Hope things can get straightened out - gave Nick a PM just in case.

[miner]

i am having problems also. When i ordered the gift certificate the price was 135$ for the brush, 30$ for international shipping. So 165$ total. When i go to check out the shipping has changed to 35$ making 170$ total. There is no way to pay the difference.:huh: Im stuck. Anyone else have this issue to?

+1 and I can't purchase a $5 gift voucher to make up the difference.

I await you advice!!

Cheers

[shamus]

Sorry for the duplicate post, but I originally posted this in the wrong thread.

Well, I have the count at three gents who I believe were part of the last-call butterscotch order, and all three apparently have no gift certificate number. I believe this is because the last-call order wasn't for gift certs, but perhaps just an outright order for the brush.

Nick/Joel: Could either of you give us a nod on whether that's the case or not? I believe we "did it right" but did not get gift certs, so I just want to be sure that we have done all we need to do in order to receive the brushes.

Thank you again for your hard work!

Well you can add me to that list also. We were among the last to order the brushes and did not receive a Gift Certificate Number but paid outright, via Pay Pal. I am sure we will get direction that our shipment is on the way to us. Thanks for your hard work Gents in Getting these brushes. I can't wait.

Cheers, Shamus

[Nick]

Hahaaa, these limited editions are certainly a labor of love. Nothing like getting home after work, boxing a few brushes preemptively... and logging on to 115 posts in this thread, and 150+ new emails/PMs. :lol:

OK, to address some stuff brought up:


If you bought one of the Butterscotch overruns. You BOUGHT one of the Butterscotch overruns. You didn't have to order a gift certificate to redeem at some unknown point in the future. Sit tight, your brush will ship automatically.
Baloosh had it nailed basically... So in short, for those who bought multiple brushes, the shipping charge issue should be fixed.
For those international buyers, the shipping charge issue should be fixed.
If one of the above answers resolves the question/concern in your PM/email to me, please forgive me if I don't respond. :biggrin1:
Brushes are being boxed, but they aren't shipping for a little while (as much as it sucks, my responsibility to GMAC wins out over B&B), so don't worry, you've still got some waiting ahead of ya. You won't miss the boat if you've got an issue that needs resolving, you will get your brush (we've got a ton, you should see the stack, it's quite impressive). Longwinded explanation short - it's going to take some time to dig through all the e-mails and resolve the unique issues.


Thanks for your enthusiasm guys, you're what makes this the best damn forum out there. :thumbup:

[superbleu]

Thanks for the reply and clarification Nick!:thumbup1:

Edit: the shipping fee for multiple brush orders is fixed, just placed my order for one of each color brush!!!

[Cheech]

Woohoo! Shipping cost issue fixed, order placed!

I only wish I could pick them up directly. I drove right past Danville earlier today! But, patience. Patience...

[Xury]

Easy as pie now! Thanks a bunch for all of the work involved. I look forward to testing them out whenever they get here.

Thanks again for this opportunity for an awesome brush!

[chipinque1]

It was a little treakie to conclude the process, but finally I could.

Thanks for the opportunity to be part of this tremendous site and this purchasse.

Congratts for your efforts and your love to this page.

Rodolfo.

[Evbo]

Woo hoo! Shipping glitch fixed = order placed!

Thank you very much for the time & energy you've given to this labor of love, gentlemen. Can't wait to use it!

Now ...

... where's my brush? :biggrin:

[Yonjuro]

International has been fixed and I have just completed the transaction with no problems! :thumbup:

Giddy-up

Jase

[CzechCzar]

Just to echo Joel's sentiments, even though I should be sleeping :001_smile

Coordinating with a wholesaler and setting up distribution channels is an enormously difficult task. Normally, stores purchase accounts payable/accounts receivable software (that costs a lot) and buy a subscription with fedex or UPS, so their shipping is streamlined. That all costs a whole lot of money.

Joel et. al. are selling us these brushes for next to nothing (my Rooney in finest cost a whole lot more, and I've no doubt this will be a much nicer brush), and even allowing for some profit, are still getting us a great deal. Imagine trying to coordinate shipping and import duties with Kent and the customs office, hearing Kent delay shipping from the factory because the right badger hair/glue was delayed from the manufacturer, buy 400+ boxes and related packing supplies, hearing us bitch constantly about how the brushes are taking longer than expected (myself included), and then putting up the order reconciliation page the moment things were ready.

There was an error in the system, because, well, it's free and it lowers the price we all have to pay, and now it looks like people who ordered more than one brush at once will have to wait a bit longer. And we all go worrying again, most of us politely, some of us in a notably different tone.

:huh:

Come on people. These are good men. They are not going to take your money and run. They have regular jobs, friends and family, and daily obligations to attend to. They are doing this because, in addition to some small profit, they actually care about you all, and want to make the daily shave even more enjoyable. While it's fine to express concern over your brush, for God's sake be polite and respectful. This is not some vast corporation - these are just three or four regular dudes trying to do something cool for us out of the goodness of their hearts. Take a deep breath, count to ten, tell yourself that a few more days of waiting won't kill you, and slow down. Again, it's fine to express concern - I would be too if I had ordered two. Just remember you're dealing with another human being, and treat them as such.

Of course, of course, YMMV, IMHO.

[toeknee]

Everything sorted many thanks to the team! Well done guys :thumbup:
Butterscotch come to Daddy!!!!

[Walker]

Wow, can't wait to see some pics of these brushes. I can imagine the patience it must take to pull something like this and the B&B Watch off. I know I couldn't handle it, wouldn't want too either. I didn't order one of these brushes but I would still like to thank all the B&B Mods for making this possible. Whenever you come up with some B&B SE razors count me in.

[gister]

I have just completed the transaction with no problems.
Thanks to everybody who has been involved in this exiting event! :thumbup:
Let there be brush!!!

[Plott]

International has been fixed and I have just completed the transaction with no problems! :thumbup:

Giddy-up

Jase

Same. Swift and solid performance from Joel and Nick. Hat tip to you! :euro:

[patrik18]

:w00t::w00t: Finally managed to execute my order. Thanks for fixing "the international glitch" so quickly. And thanks all involved for making this possible. I can´t imagine the efforts you put in to this, but from the small posts in the guestbook im guessing its been quite alot. Im now gonna buy myself some new balms and soaps for the break in of the brush. Hmm...Maybe even a new DE-razor... Thanks again. :001_smile

[bythbook]

All is well!

Order & acknowledged & receipt/invoice in hand!

Thanks B&B (and esp. Nick & Joel)... now the serious waiting begins....



Thanks again, guys.

[miner]

Just put my order through now the shipping has been fixed.

Great job Chaps :thumbup:

Now I have to forget about this til the package arrives.

Cheers

[JPDyson]

If you bought one of the Butterscotch overruns. You BOUGHT one of the Butterscotch overruns. You didn't have to order a gift certificate to redeem at some unknown point in the future. Sit tight, your brush will ship automatically.

Thank you, Nick, for confirming that. We will sit tight and shut up now. :thumbup:

[Gogo]

Success!! 2 Scotches coming my way!

Thanks Joel and Nick! You guys are awesome! Thanks for being so hardworking and patient for us!

[blackfoot]

(we've got a ton, you should see the stack, it's quite impressive).

That would be an awesome picture! :w00t:

[netsurfr]

Order completed, payment made with gift certificate, drool wiped off of chin. Woohoo! :thumbup::001_tt1::thumbup:

Just a few more days, then sweet ebony :badger::badger::badger::badger: :badger::badger::badger::badger: :001_wub:

+1 redeemed that gift certificate purchased so long ago! now just a bit more anticipation and it will be here!!!

[brianw]

I'm one of the guys who could not order a gift certificate way back in November... or just to dumb to do it right.... I am sure this will be sorted out in the end.... Thanks Joel, Nick, and all the others... Please put me at the bottom of the list of something to sort out.... I have plenty of patience and as long as I receive it before Xmas I will be a very happy camper.

[heirkb]

Hahaaa, these limited editions are certainly a labor of love. Nothing like getting home after work, boxing a few brushes preemptively... and logging on to 115 posts in this thread, and 150+ new emails/PMs. :lol:

OK, to address some stuff brought up:


If you bought one of the Butterscotch overruns. You BOUGHT one of the Butterscotch overruns. You didn't have to order a gift certificate to redeem at some unknown point in the future. Sit tight, your brush will ship automatically.
Baloosh had it nailed basically... So in short, for those who bought multiple brushes, the shipping charge issue should be fixed.
For those international buyers, the shipping charge issue should be fixed.
If one of the above answers resolves the question/concern in your PM/email to me, please forgive me if I don't respond. :biggrin1:
Brushes are being boxed, but they aren't shipping for a little while (as much as it sucks, my responsibility to GMAC wins out over B&B), so don't worry, you've still got some waiting ahead of ya. You won't miss the boat if you've got an issue that needs resolving, you will get your brush (we've got a ton, you should see the stack, it's quite impressive). Longwinded explanation short - it's going to take some time to dig through all the e-mails and resolve the unique issues.


Thanks for your enthusiasm guys, you're what makes this the best damn forum out there. :thumbup:

Thanks for the reply Nick. I'm one of those with a unique issue.
I just hope you don't ship/pack up the one brush I already paid for with my certificate without packing the one that I'm unable to pay for with the certificate due to my mistakes as well as the sales tax I have to pay (b/c of change of address).

[shamus]

Hahaaa, these limited editions are certainly a labor of love. Nothing like getting home after work, boxing a few brushes preemptively... and logging on to 115 posts in this thread, and 150+ new emails/PMs. :lol:

OK, to address some stuff brought up:


If you bought one of the Butterscotch overruns. You BOUGHT one of the Butterscotch overruns. You didn't have to order a gift certificate to redeem at some unknown point in the future. Sit tight, your brush will ship automatically.
Baloosh had it nailed basically... So in short, for those who bought multiple brushes, the shipping charge issue should be fixed.
For those international buyers, the shipping charge issue should be fixed.
If one of the above answers resolves the question/concern in your PM/email to me, please forgive me if I don't respond. :biggrin1:
Brushes are being boxed, but they aren't shipping for a little while (as much as it sucks, my responsibility to GMAC wins out over B&B), so don't worry, you've still got some waiting ahead of ya. You won't miss the boat if you've got an issue that needs resolving, you will get your brush (we've got a ton, you should see the stack, it's quite impressive). Longwinded explanation short - it's going to take some time to dig through all the e-mails and resolve the unique issues.


Thanks for your enthusiasm guys, you're what makes this the best damn forum out there. :thumbup:

Thank you Nick for your clarification and update on those of us who bought the Butterscotch overrun brushes.

I sent you an e-mail on my address update for shipping. Since I'm no longer at the address I posted on Pay Pal to have the brush shipped to, I would not want the brush to get lost or be sent back to you or the Mods.

Thanks again for all your hard work and I appreciate all the work that went into making this event happen.

Sincerely,

Shamus

[FLTiger]

(we've got a ton, you should see the stack, it's quite impressive).


That would be an awesome picture! :w00t:

I concur--I would like to see some pics of the assembled mass.

Perhaps they could be arranged so that the black brushes make a pretty picture amongst the butterscotch brushes (think of them as pixels in a huge visual "bitmap"). :lol:

[swags]

I concur--I would like to see some pics of the assembled mass.

Perhaps they could be arranged so that the black brushes make a pretty picture amongst the butterscotch brushes (think of them as pixels in a huge visual "bitmap"). :lol:

A B&B logo of butterscotch and ebony! :w00t:

[blackfoot]

A B&B logo of butterscotch and ebony! :w00t:

Brilliant! :w00t:

[BroJohn]

This took some doing. The Xcart didn't think my browser had Javascript installed and active (it does and is), so it wouldn't let me log in. Took a little bit of finagling and...


Congratulations! Your order has been successfully placed.

http://badgerandblade.com/vb/attachment.php?attachmentid=24175&d=1215205223

-- John Gehman

[ginantonix]

Sweet! Order successfully placed, and much easier than I expected! :w00t:

Thanks again to all those who put in an awful lot of work to organize this.

Now for a little patience, the thing I am absolutely no good at.:tongue_sm

[Sieges]

Order placed!

Thank you to everybody involved for the effort they have put in!

[karlthev]

I paid...months ago but where, Oh where is the certificate number to be found??


Never mind, heh heh...I found it!

Karl

[DirtyDave]

Weird. I was thinking about this earlier this week and wasn't logging on as I usually do. Finally logged on this morning and there is the best news I will get today.

Already have the soap, aftershave and cologne picked out for the first run and I can't wait for the delivery guy to get here. This is gonna be fun.

A big thank you to all those who put this together.

[MouldyCrow360]

Glad I remembered to check B&B today. Mine has been ordered. A big thanks to those that set this up!

[mankini]

I have been waiting for this moment, I placed my transaction after searching for my GC number.
It all went very smooth for me.
This butterscotch beauty will soon be on its way east, and the reports will be fun to read as they arrive on our doorsteps and make their way to our faces.

[Nuclearbuddy]

If you guys have time..... How about a picture of the stack?!?!

[DaveAri]

If you guys have time..... How about a picture of the stack?!?!

that would be a tease I wouldn't mind.
LOL

[JPDyson]

Are the numbers available accurate? If so, that's 240 unclaimed as of yet! :ohmy:

Who would wait this long? :blink:

[GreekGodX]

I need to check in more often, any longer and I would have missed getting my brush :lol:

[mdunn]

weut!

order placed.

been too busy for B&B of late, but glad that all this is happening!

[gbernard]

Hi everyone, I redeemed my gift certificate one week ago, and I paid for international shipping to australia, anyone know how quickly they are despatched once the order is placed ?

[DaveAri]

Hi everyone, I redeemed my gift certificate one week ago, and I paid for international shipping to australia, anyone know how quickly they are despatched once the order is placed ?

Who cares, when you get it you will be thrilled and will forever forget the wait. :thumbup::thumbup::thumbup::thumbup::thumbup:

[JPDyson]

Who cares, when you get it you will be thrilled and will forever forget the wait. :thumbup::thumbup::thumbup::thumbup::thumbup:

While I can certainly understand that some patience is due, I don't think it's unreasonable to care about, or even ask how long it might take to receive. Surely, we'd all like to know the best faith estimate. :thumbup1:

[Baloosh]

While I can certainly understand that some patience is due, I don't think it's unreasonable to care about, or even ask how long it might take to receive. Surely, we'd all like to know the best faith estimate. :thumbup1:

Here, I'll take this one.

"Anywhere between today and 6 months from now. Sometime in that window of time, your brush(es) will arrive."

Until then, they thank you for your patience and understanding. :wink:

[Loner16]

Whenever it gets here will be a good day...

It's just like chasin' women... Sometimes the thrill of the hunt is better than catchin'....

Or so I'm told!

[JPDyson]

Here, I'll take this one.

"Anywhere between today and 6 months from now. Sometime in that window of time, your brush(es) will arrive."

Until then, they thank you for your patience and understanding. :wink:

While I appreciate you "taking this one", I believe you might have missed the point - I was simply offering a defense of the position of caring about when the brushes might arrive.

But I appreciate you re-iterating a previously mentioned timeframe, prior to recent events which likely narrow that timeframe a bit.

[Baloosh]

While I appreciate you "taking this one", I believe you might have missed the point - I was simply offering a defense of the position of caring about when the brushes might arrive.

But I appreciate you re-iterating a previously mentioned timeframe, prior to recent events which likely narrow that timeframe a bit.

Oh no, I completely understood. Just to remove any possibility of disappointment, anyone wanting a timeframe would be well-advised to set the expectation at 6 months. Or better yet, prepare oneself for an even BETTER surprise and set the expectation at 12 months! :thumbup:

[JPDyson]

Oh no, I completely understood. Just to remove any possibility of disappointment, anyone wanting a timeframe would be well-advised to set the expectation at 6 months. Or better yet, prepare oneself for an even BETTER surprise and set the expectation at 12 months! :thumbup:

:lol:

In all seriousness, Nick set a much different expectation by suggesting, in post one, that he hoped to start shipping in about a week (which was posted about a week ago).

We're all very appreciative, and very excited. :thumbup:

[gbernard]

my question was based on curiosity not impatience

[e d o]

Yup, an update on how the shipping is going would be nice.

[Emerson]

Transaction went smooth. My gift cert # and login. Thanks guys.

[FLTiger]

Yup, an update on how the shipping is going would be nice.

Pure conjecture on my part, but if I were the fella handling the brushes, I'd wait until I had the bulk of the orders done, and then make one trip to ship most of the packages.

[JPDyson]

Pure conjecture on my part, but if I were the fella handling the brushes, I'd wait until I had the bulk of the orders done, and then make one trip to ship most of the packages.

If the availability count in the store is to be believed, that'll be some time around Christmas. People aren't exactly in a hurry to claim their brushes, for some reason. Again, if the counts are correct - well over 200 unclaimed.

[Baloosh]

More than likely they'll ship them weekly or so, as the gift certificates are redeemed. They'll probably box up most of them, and just have them waiting to slap a shipping label on the boxes as we redeem our certs.

Then, once a week (that estimate is pure conjecture on my part) they'll make a mass trip to the Post Office.

That way the guys who redeemed in the first few days don't have to wait for the stragglers (or, more politically correct, those who haven't redeemed their cert(s) yet) to finish the process.

[JPDyson]

...That way the guys who redeemed in the first few days don't have to wait for the stragglers...

Precisely my wishful thinking, Baloosh!

[blantyre]

If the availability count in the store is to be believed, that'll be some time around Christmas. People aren't exactly in a hurry to claim their brushes, for some reason. Again, if the counts are correct - well over 200 unclaimed.

I have been trying to place my order since a few hours after the availability was first announced. There is an of error with my gift certificate and I have sent several emails/pms asking for help but not heard back yet. I assure you that my order will be in as soon as I can figure out to get it in.

[wilsonent]

I need help. I ordered one of each brush back in November. Unfortunately I left off the shipping charge. Tried to email and pm what to do at the time, but no response. Now, I don't have the gift certificate number. (old computer got knocked out in the storm a couple of weeks ago). Could use a little help here.

Jeff

[JPDyson]

I need help. I ordered one of each brush back in November. Unfortunately I left off the shipping charge. Tried to email and pm what to do at the time, but no response. Now, I don't have the gift certificate number. (old computer got knocked out in the storm a couple of weeks ago). Could use a little help here.

Jeff

Your gift certificate number should be in your order history if you signed up when you purchased. The other bit, you'll need Nick/Joel's help with.

[JPDyson]

Hello, Gentelemen. Just wondering if there is any update on shipping.

[Tha Baron]

Brushes are being boxed, but they aren't shipping for a little while (as much as it sucks, my responsibility to GMAC wins out over B&B), so don't worry, you've still got some waiting ahead of ya.

I haven't seen anything that would lead me to believe this has changed... So just hurry up and wait.

[DJSneak]

Order was placed with no issues. Can't wait for the new brush!

[millerbk]

I sent an email after I placed my order with concerns about my shipping address and its been a week with no responce to my concerns. Has anyone else sent emails with questions?

[joel]

I sent an email after I placed my order with concerns about my shipping address and its been a week with no responce to my concerns. Has anyone else sent emails with questions?

On a day to day basis (on average) we get a few hundred emails a day. With this brush, it's tripled. Factor that in with some folks sending 10+ (no joke, some fellas have sent 10+ emails on shipping/brush questions).

Rest assured, everyone who ordered a brush will get one. We're in the process of boxing/shipping hundreds of these, and we've got a litany of questions to get to but we'll get to everyone. If for whatever reason no one gets back to you within the next 2 weeks, PM Nick again, but you should receive a response within that window. :thumbup1:

[JPDyson]

On a day to day basis (on average) we get a few hundred emails a day. With this brush, it's tripled. Factor that in with some folks sending 10+ (no joke, some fellas have sent 10+ emails on shipping/brush questions).

Rest assured, everyone who ordered a brush will get one. We're in the process of boxing/shipping hundreds of these, and we've got a litany of questions to get to but we'll get to everyone. If for whatever reason no one gets back to you within the next 2 weeks, PM Nick again, but you should receive a response within that window. :thumbup1:

Thanks Joel! :thumbup:

[kooshman7]

Aww yeah! Come home and what is this I see in my e-mail box? Is it? It is! A FedEx shipment notification from good ol' B&B! It's getting closer to being home! :thumbup1:

[biomesh]

Received my shipping notification(well, last night), so like Joel said, patience is your friend. With just a few people shipping hundreds of items on their off time, it may take some time.

[JPDyson]

This is definitely good news! Thanks for letting us know, gents!

[blackfoot]

Aww yeah! Come home and what is this I see in my e-mail box? Is it? It is! A FedEx shipment notification from good ol' B&B! It's getting closer to being home! :thumbup1:

:jump:

[sklegg]

I got my shipment notification as well.
:a50:
Estimated delivery: May 26, 2010

[CzechCzar]

I got my mailing confirmation last night!!:w00t::w00t::w00t:

[rAZor]

Got my confirmation with a delivery of May 27. Should I leave milk and cookies for the FedEx driver? :laugh: Seriously, a big thank you to everyone involved in putting this together. :thumbup1:

[wizard]

Got mine last night also :thumbup1: They are all most here guys!!!
Everybody needs to stay patient! Reading the notice at the Fedex site, I don't think they have arrived at Fedex yet so our delivery date might still change.

[kooshman7]

Yeah that's happening more and more lately wizard. The stuff doesn't get processed through as fast as it did a few years ago. Fedex, UPS, USPS it doesn't matter. But at least it's started it's journey! :thumbup:

[JPDyson]

Well, at the very least, it means the label is ready. Can't be much longer for those receiving that notice! I'm like 90% excited and 10% jealous. Or maybe the other way around. Doesn't matter, brushes are going out = :thumbup:

[Readerbob]

April 29 expected delivery date here in Charlotte, NC.:thumbup::thumbup::thumbup:

[Sullybob]

April 29 expected delivery date here in Charlotte, NC.:thumbup::thumbup::thumbup:

April? :biggrin1:

[sklegg]

I got my shipment notification as well.
:a50:
Estimated delivery: May 26, 2010

Revised estimated delivery date: May 27, 2010. Shipping from Fairfield, California: home of the Jelly Belly jelly bean factory.

[wilsonent]

Just wondering, is Nick still on this site? Have pm multiple times with no reply.

[VR6ofpain]

Still waiting on my shipment notification.

[Woodrobin]

Just wondering, is Nick still on this site? Have pm multiple times with no reply.

There was mention of the mods getting flooded with emails and pms -- not wanting to speak out of turn, but I imagine he's slogging doggedly towards getting back to you. Not to be confused with dogging sloggedly which, I'm given to understand, can get one arrested in Great Britain. :blush:


Still waiting on my shipment notification.

I just got mine while I was writing this post. Have you checked in the last 42 seconds? :w00t::lol:

Worry not, true believers -- the train to :badger: town is a-fixin' to leave the station, bound for a shave den near you!

[VR6ofpain]

I just got mine while I was writing this post. Have you checked in the last 42 seconds? :w00t::lol:

Worry not, true believers -- the train to :badger: town is a-fixin' to leave the station, bound for a shave den near you!Just got my shipment confirm!!! Estimated delivery is tomorrow (i'm near the source) :w00t:

[Noswad]

I got my shipment notification as well.
:a50:
Estimated delivery: May 26, 2010


Mine is for May 28th

I am really looking forward to trying it out this weekend :biggrin1:

[tlanning]

Received mine also with a delivery, (est) of may 28.

[JPDyson]

While i haven't received mine, I'm glad to hear about those of you who have - I was one of the over-run brushes, so I'm just glad to be in on it!

Besides, last to order, last to ship, right? :blush:

[FLTiger]

Just got my shipment confirm!!! Estimated delivery is tomorrow (i'm near the source) :w00t:

Woo-hoo! You do realize...the first few to get theirs are required by law* to post pictures.

*All right, that is more of a suggestion than a law.

[Nuclearbuddy]

Just wondering, is Nick still on this site? Have pm multiple times with no reply.

Obviously the Mods are getting overloaded with emails/pms.... If you leave the guys alone they might be able to ship to us quicker!!!!:mad3:

[blackfoot]

They are on the move! :w00t:

[JPDyson]

Woo-hoo! You do realize...the first few to get theirs are required by law* to post pictures.

*All right, that is more of a suggestion than a law.

This, QFT, FTW, etc.

http://img528.imageshack.us/img528/9986/worthlessiq6.gif of :badger:

[Phog Allen]

Got my notification as well. The brush is winging its way to me as we speak. And yes, I most certainly checked the FedEx tracking this morning to see if it was actually ahead of Friday's scheduled delivery. Not a chance.:lol::lol:

Seriously guys. This was a HUGE undertaking with loads of responsibility. We know the brushes are shipping. I cannot imagine the amount of grey hair the chaps who set this up must have accumulated. Lets leave them be for a couple more weeks. I suspect most of the brushes will have been delivered by then. Of course that is easy for me to say. Mine is on its way. The side effect of having insomnia one night. At 4:00 AM I was looking at B&B instead of sleeping. I think I was in the first twenty to redeem my certificate. Luck.

Regards, Todd

[DirtyDave]

As with so many others, I got my shipping notification last night. I think I am just going to play hooky from work to wait for the FedEx guy. Kinda like Santa Claus, isn't he? The white FedEx truck isn't as romantic as the eight tiny reindeer and a sleigh, but it will do.

First soap up: AOS Lavender. Second will be Valobra Crema di Sapone, third will be AOS Sandalwood, Susie's Rosewater, Trumper Rose SC, KMF Key Lime SC and I could go on, but why bore?

Thanks again to all those working behind the proverbial scenes. Your work is much appreciated :thumbup::thumbup:

[Phog Allen]

As with so many others, I got my shipping notification last night. I think I am just going to play hooky from work to wait for the FedEx guy. Kinda like Santa Claus, isn't he? The white FedEx truck isn't as romantic as the eight tiny reindeer and a sleigh, but it will do.

First soap up: AOS Lavender. Second will be Valobra Crema di Sapone, third will be AOS Sandalwood, Susie's Rosewater, Trumper Rose SC, KMF Key Lime SC and I could go on, but why bore?

Thanks again to all those working behind the proverbial scenes. Your work is much appreciated :thumbup::thumbup:


Indubitable.

Regards, Todd

[gbernard]

waiting . . mostly patiently here in australia :biggrin1:

[Readerbob]

Revised delivery date from Saturday until next Wednesday. It's a long way to California, but at least it's on its way!

[gfc55]

Revised delivery date from Saturday until next Wednesday. It's a long way to California, but at least it's on its way!

I just saw the same change to my date. OK, we'll get them soon enough! :biggrin1:

[VR6ofpain]

Woo-hoo! You do realize...the first few to get theirs are required by law* to post pictures.

*All right, that is more of a suggestion than a law.
Looks like the shipment missed FedEx's last pickup. Rescheduled to tomorrow. If it comes I'll post some pics after work.

[Noswad]

Mine is for May 28th

I am really looking forward to trying it out this weekend :biggrin1:


Just checked FedEx again and my date got bumped to May 29th.

Maybe checking FedEx is like watching a pot of water and waiting for it to boil...

[htownmmm]

Just checked FedEx again and my date got bumped to May 29th.

Maybe checking FedEx is like watching a pot of water and waiting for it to boil...

When it absolutely, positively will get there....when we get ready.


marty

[CzechCzar]

MINE... IS... HERE!!! PICS TO FOLLOW!!

:jump::jump::jump::jump::jump:

[CzechCzar]

My apologies: this thread will not let me post pics. Here's a linksie (http://badgerandblade.com/vb/showthread.php?p=2120305#post2120305)for ya!

[napoleon]

I sincerely hope that I won't get left out.:c17:
I mean, waiting for 6 months just to recieve nothing:blushing: In the worst case scenario, at least I hope that I can get the gift certificate money back if all else fails.
First I can't buy the gift certificate cause of the "shipping method to your destination" (or something like that- I'm in Croatia) error. I tried messaging and posting questions several times to find out what's up, never got an answer.
http://badgerandblade.com/vb/showpost.php?p=1641370&postcount=5
If I'd decided to go with that, I'd never have gotten a chance of ordering it.

So I decided to get heirkb to order the brush for me and when he gets them both to ship it out to me. Now, cause he miscalculated the taxes and something, there is a chance you'll ship him only one brush, and he has trouble ordering the second brush as he needs to add a few dollars which he can't because of "no paypal" thing.
You can understand that, as the time the brushes would be ready wasn't specified and nobody can be sure of the exact shipping address when the time frame is a few months, it isn't that big of a mistake.
As he said:
http://badgerandblade.com/vb/showpost.php?p=2083549&postcount=136

But now he gets no response- I understand that you have a lot of work and get a lot of PM's. If it was me the waiting time wouldn't be 6 months but 6 years:lol: But he(or to better put it, we) have been waiting for a reply for over 2 weeks.

I'm using this post to plead someone for the reply. At least so I don't have false hopes of getting the brush and come to peace with it without delay. 6 months of waiting in vain is just about enough for me.
What I don't understand is who are all the guys sending you hunderds of PM's when the total of the brushes is what... 200-250?:huh:

The point of this post is that I would like to ask the buyers from please refraining from sending the mods PMs with questions like "I payed yesterday ,why isn't my brush already in the mail", "Why is Kent spelled with a K instead of a C", "Can I have mine in pink"... and leave the PM space to people who have actual problems and the guys who stand on actually losing the brush they have patiently been waiting for half a year.
Waiting for 6 months +1 extra week and getting the brush is a lot easier than waiting for 6 months and 3 extra weeks and being left out in the end :blushing:

Sorry for the rant, I feel much calmer now:biggrin1:

[JPDyson]

Napolean, Joel set the expectation that within the next two weeks, folks with difficulties redeeming should receive a response. Many of us haven't even received shipping notification yet, so you haven't thus far waited any longer than the other gents who ordered during the original window, right? In other words, lots of guys in the same boat as you, so don't feel singled out.

The emphasis here is that Joel said "two weeks" a couple days ago, so that's what you are asked to wait until reaching out again. Perhaps the volume of PM's and emails are from multiple inquiries over the same problem.

[napoleon]

Napolean, Joel set the expectation that within the next two weeks, folks with difficulties redeeming should receive a response. Many of us haven't even received shipping notification yet, so you haven't thus far waited any longer than the other gents who ordered during the original window, right? In other words, lots of guys in the same boat as you, so don't feel singled out.

The emphasis here is that Joel said "two weeks" a couple days ago, so that's what you are asked to wait until reaching out again. Perhaps the volume of PM's and emails are from multiple inquiries over the same problem.

I know. This post was mostly for myself to calm down a little. :001_smile You can ignore it.

What I wanted to really say is, if there will be any brushes left, just don't be too quick on offering them to other people. :blush:

[blackfoot]

I know. This post was mostly for myself to calm down a little. :001_smile You can ignore it.

What I wanted to really say is, if there will be any brushes left, just don't be too quick on offering them to other people. :blush:

I am certain Joel and Nick will take care of you. :thumbup:

[DaveAri]

My FedEx date also was now pushed back to a day to June 3rd. I think I going to move from NYC to the west coast so I don't have to wait an extra day for the next one. All kidding aside, great job Joel, Nick and I'm sure you guys had some help packing and shipping this to us. Looking forward to giving my LE08 a we deserved rest, but won't let it get to comfortable since it's made to be used.
:thumbup1::thumbup::thumbup1::thumbup:

[blackfoot]

Have we gotten started on the '10 LE yet? :lol:

:spockflam :a49:

[FLTiger]

Have we gotten started on the '10 LE yet? :lol:

:spockflam :a49:

Indeed. In fact, Nick and Joel will soon invent a machine that is capable of sending shaving brushes back through time...I received my '10 LE two years ago.

[JPDyson]

I was imagining that the '10 LE would be really special - after all, 5 years this August, right?

[kooshman7]

Mine arrived early this morning! :thumbup1: Going to be using it soon. :biggrin1:

[VR6ofpain]

http://i8.photobucket.com/albums/a15/vr6ofpain/CIMG0283.jpg

yes!

[blackfoot]

Oh! Saturday can't get here fast enough! :jump:

[VR6ofpain]

Oh! Saturday can't get here fast enough! :jump:
No? Does this help:

http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4217.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4218.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4219.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4221.jpg

[blackfoot]

No? Does this help:

http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4217.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4218.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4219.jpg
http://i8.photobucket.com/albums/a15/vr6ofpain/misc/IMG_4221.jpg

Yes, and at the same time, a resounding no. It makes the lack of brush in my hands that much lonelier. :lol:

[htownmmm]

http://i8.photobucket.com/albums/a15/vr6ofpain/CIMG0283.jpg

yes!

Why do I keep thinking of Mae West when looking @ this brush? :blushing:


marty

[FLTiger]

Beautiful pictures, Gabe, thanks for sharing!

[blackfoot]

Beautiful pictures, Gabe, thanks for sharing!

+1 ! :thumbup:

[Arpi]

Owww yeah. It's in and I love it already. Can't wait to take it home and spend some quality time! The handle shape is very nice, the knot is small (compared to what I have) and dense. I like the colour too; butterscotch has this vintage feel to it. The only critique I would have is that the 9 in 2009 is a bit offset..

[DirtyDave]

Blast and darn. The original estimated arrival date was May 28th and I was hoping it would be at my front door yesterday . It's now sitting forlorn and lonely in Hutchins, TX, where ever that is, and won't be here until Tuesday.

Arrival yesterday would make this a memorable weekend indded. Oh well, no one said life is supposed to be fair. :cursing:

[garyg]

Arrived here in the Great Lakes state this morning - great looking brush! Thanks to Nick & Joel

[blackfoot]

It arrived! It arrived! Please see this post (http://badgerandblade.com/vb/showpost.php?p=2125598&postcount=389) for the story and, more importantly, pictures! Nothing like a little brush porn to get the day started. :thumbup:

[Aldershot]

Yesterday I received an email of my order confirmation back on May 11th for my brush. Looked like the same info as my confirmation that I got on May 11th. Still haven't had a fed ex shipping number though. Getting jealous with all the nice pics being posted. Anyone else still waiting for a shipping confirmation?

[e d o]

When did you guys that have already received your brush redeem your certificate? I got mine in on the 11th and haven't even got the estimated delivery notice yet.

[JPDyson]

Some of us are stll waiting, so you're not alone :blush:. It's a holiday weekend here in the States, too. Big weekend to be with family. Expect slow progress over the weekend, and if I'm wrong, hey - pleasant surprise :thumbup:

[bladerunner]

I redeemed my certificate on May 11th, and so far have gotten no notification of delivery. Looked on web & it said 'Processed'. Guess we have to wait. Joel & company are honorable and he always takes the task of proposing new products for B&B members, getting input & estimates from factories & vendors such as Kent & QED, arranging the contracts and ordering upon himself. As they said, this is going to take time. Have a great Memorial Day weekend, and remember, pray for and recall all our fighting men & women by whose sacrifice we and others enjoy the freedoms we have!

[wizard]

When did you guys that have already received your brush redeem your certificate? I got mine in on the 11th and haven't even got the estimated delivery notice yet.

I redeemed mine on the 10th at 10:30pm California time. It was brush #197 so if there were 200 Butterscotch it would of been the 3rd Gift Certificate. Being in Ca. also helped to receive it sooner.
I think JPDyson is right about the holiday, so it might be awhile to get on track with shipping the brushes again.
When you do receive your brush you will forget all about your waiting time! Mine is even better then I expected it to be. :thumbup: It really has been worth the wait.

22mm Knot
46.40mm Loft
59.60mm Handle
106mm Total hight

I have a Kent Bk4 & the knot on this LE is really triple stuffed :w00t:

[biomesh]

I received a shipping notice a week ago and no update since then. I sure do hope Fedex didn't lose it!

[iron maiden]

Got mine ordered. Thanks for the effort on this brush, guys.

[Readerbob]

I received a shipping notice a week ago and no update since then. I sure do hope Fedex didn't lose it!

Ditto. Mine has apparently been sitting in Sacramento since 5:30 am Wednesday. I'm guessing we'll see some movement late tonight or tomorrow morning. Mine is scheduled for delivery on Wednesday.

[dpm802]

I received a shipping notice a week ago and no update since then. I sure do hope Fedex didn't lose it!Same here.

There's only one entry line on my Tracking sheet, and that shows that FedEx has been notified, but doesn't even show that the package has been picked up yet.

That was from Monday the 24th, and it estimated delivery on Saturday the 29th, which has come and gone already.

[blackfoot]

There are a lot of them. I would guess they didn't get them all out at once. That is my hunch.

[swags]

Ditto. Mine has apparently been sitting in Sacramento since 5:30 am Wednesday. I'm guessing we'll see some movement late tonight or tomorrow morning. Mine is scheduled for delivery on Wednesday.

Mine hasn't updated since Wednesday in Sacramento either. The delivery estimate was for the 29th, and now there is no delivery estimate.

[DJSneak]

Got mine last week. I haven't had a chance to try it but it is very sleek.

[wilsonent]

Still can't get any response from Nick, or B and B support. Is anyone out there?

[Yonjuro]

have any non-americans received shipping notification yet?

[bythbook]

have any non-americans received shipping notification yet?


I'm in the States and I haven't received shipping notification.

I assume all will be well.

[Sullybob]

I'm in the States and I haven't received shipping notification.

I assume all will be well.

Same with me.

[SurfFisherman]

I received my shipment notification a little while ago!

:badger: Woo-Hoo!

Thanks, Nick!

[Cheech]

I just got mine a few minutes ago. Not that I've been checking every couple minutes. That would just be silly...

I'm sure they're busy getting everything put together and shipped. Responses may take a while (as Joel posted before), but I'm guessing that they'd rather preempt any questions with a shipment.

[Sieges]

have any non-americans received shipping notification yet?

Wondering about the same thing. Will all international "brush-orderes" also recieved the shipment notification? I redeemed my gift cert. within hours after it was made possible, and using the "first come - first serve" principle that's been mentioned, I would imagine I would have received a notafication by now (if I'm supposed to get one.....)

Could any of our esteemed brush-buyers comment on this. I don't want to send them a PM or email, as I imagine they have quite enough already ... :blushing: